Customer Reviews for Self Storage USA

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Self Storage USA

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Robert B. on

Rating:

The two ladies were great. Covered everything.

Victoria K. on

Rating:

Customer did not leave a comment.

latonya B. on

Rating:

Customer did not leave a comment.

Darryl S. on

Rating:

This location was one of the best U-Haul experiences that I ever have the staff took kindness to a new level

MARY T. on

Rating:

Just keep up the Friendly atmosphere .u guys were great. I just love your friendly attitudesEverything was nice and clean and the Customer service were so friendly.see y’all n January...

Kevin D. on

Rating:

Customer did not leave a comment.

Scott C. on

Rating:

Customer did not leave a comment.

Janet J. on

Rating:

Customer did not leave a comment.

Brittany H. on

Rating:

Customer did not leave a comment.

Edward G. on

Rating:

The person who took care of me was Jose really nice guy worked everything really promptly no issues no problems I will be renting your trucks and vans more often thank you

John J. on

Rating:

??

ISARIPZA P. on

Rating:

Customer did not leave a comment.

Daniela L. on

Rating:

Customer did not leave a comment.

Jennifer M. on

Rating:

A wonderful location and the people are amazing.

Cristina E. on

Rating:

Customer did not leave a comment.

kasey G. on

Rating:

Customer did not leave a comment.

etienne D. on

Rating:

Customer did not leave a comment.

Alexander S. on

Rating:

Customer did not leave a comment.

David F. on

Rating:

Customer did not leave a comment.

Charmaine M. on

Rating:

Service the vehicles properly, so a driver say have peace of mind while driving. Not knowing if the sounds from the vehicle is to be of concern.

detries c. on

Rating:

Very clean and organized unit but the price was very expensive..Sale man act like he did not care or try to find something the would work in my budget.

Michael M. on

Rating:

Hello Its was Awesome Service from the Beginning To the end and will use them Again Michael Millner Of Fort Myers FL

Dionne V. on

Rating:

Jose was great. He was helpful and knowledgeable regarding products and area business.

ernesto R. on

Rating:

Customer did not leave a comment.

Charlie R. on

Rating:

Very happy & renting again today

Patrisa C. on

Rating:

nothing it was a great and easy transition

jernestine J. on

Rating:

Customer did not leave a comment.

Madelyn K. on

Rating:

Service agent was very nice.

Lisa S. on

Rating:

Customer did not leave a comment.

davion D. on

Rating:

Jackie was great .

Belal J. on

Rating:

Jackie was great, Thank you for all your help.

Simone H. on

Rating:

convenience location major intersection such a 441 commute to work from many direction and secure access too check in valuables being that i was under the assumption that i reside in a hotel

Shaina B. on

Rating:

Customer did not leave a comment.

Simone H. on

Rating:

The unit is great selection with detail information of the building from the staff. Enjoy the check-in. My stuff feel safe in the unit I have selected. Thanks self storage for the great experience.

Kevin E. on

Rating:

No need to improve. Customer service was excellent

Vincent F. on

Rating:

Mia was wonderfully energetic, an absolute delight.

Alex C. on

Rating:

Customer did not leave a comment.

Kimberly N. on

Rating:

Customer did not leave a comment.

William R. on

Rating:

The check in on the phone was a disaster.the only reason I rated this above average was the attendant who redid my contract. If I rent again I will only do it without the phone check in.

JOHN C. on

Rating:

Great facility the best that I’ve seen and I would use you guys if you had a place in Boca great job

ANTHONY R. on

Rating:

Ms, MIA and JACKY, thank you very much for your excelent service.

valesca P. on

Rating:

Awesome experience!

ERIC S. on

Rating:

Mia was always very helpful!

Jennifer K. on

Rating:

Customer did not leave a comment.

JASMINE J. on

Rating:

Needs new management.

THomas Z. on

Rating:

Mia did a great job. Fast and efficient with a great personality..

jernestine J. on

Rating:

Customer did not leave a comment.

robert M. on

Rating:

I ordered a 10’ truck and asked specifically if it had a ramp. They said yes. I had to move a piano. I own a pick up truck and would have used that but rented the truck for the ramp. So I spent $50. Had to pay for mileage and refill gas. For nothing. Thank UHaul!

JAMES J. on

Rating:

Mia (in the office, “Is Great”). Gave my notice well in advance. Ending date ( and was out) 11/30. You charged my account for December !?!? Not happy at all with that ! Just moved into a new house.

Jacqueline B. on

Rating:

Customer did not leave a comment.

jan B. on

Rating:

By the time you add up this fee and that fee and let's not forget the other fees, what started out as $19.99 a day turned into almost $200. Too expensive. On the other hand Mia, the MGM was excellent, professinal and a real sweetheart.

john F. on

Rating:

Customer did not leave a comment.

Eric I. on

Rating:

Jackie made this my best u-haul experience ever - she was extremely helpful, friendly and polite. However the way uhaul charges was very irritating - stop advertising $19.99 because it really costs way more than that. Come up with a true composite daily rate - I would much rather pay a flat rate of $30, $40 or maybe even $50 than to be nickel and dimes not knowing what my final charge will be until the vehicle is returned. I hate these deceptive marketing practices. Even though Jackie was great as was the vehicle, I'd probably look for some other company with a realistic flat rate next time rather than feeling like being deceived.

Victor J. on

Rating:

I sent a email to the owner and told him that I had put more gas in the truck than when I got it. No credit for it, I sent 2 emails and finally got a response. Unprofessional and bad customer service. Pick a different store to go to.

Matthew S. on

Rating:

Make sure the people checking the trucks in sit in the drivers seat to check the gas gauge. I was charged for gas when I put more in than I was supposed to. Will never rent from uhaul again

Rosalyn M. on

Rating:

Customer did not leave a comment.

MARK S. on

Rating:

Customer did not leave a comment.

joseph S. on

Rating:

The lady at the front desk was a little loud and to high strong towards my purchase. Wouldn’t let me talk, Always spoke over me. Was yelling at her co worker while I was there. Not a very good manager!!!

Claudio D. on

Rating:

Customer did not leave a comment.

Denziman R. on

Rating:

Customer did not leave a comment.

CURTIS S. on

Rating:

Great staff at this location

Lisbeth L. on

Rating:

Customer did not leave a comment.

Ryan H. on

Rating:

Customer did not leave a comment.

Tonya C. on

Rating:

Customer did not leave a comment.

Yonat H. on

Rating:

very friendly!!

jasmin R. on

Rating:

For me everything I all rather

Lorriane W. on

Rating:

Customer did not leave a comment.

jose N. on

Rating:

Excellent Customer Service.

Dominick S. on

Rating:

None

stuart G. on

Rating:

All was a wonderful experience.

GEORGE C. on

Rating:

Customer did not leave a comment.

michael E. on

Rating:

truck was clean and ready. staff was courteous

Chester C. on

Rating:

Customer did not leave a comment.

ERIC D. on

Rating:

Customer did not leave a comment.

Scott T. on

Rating:

Customer did not leave a comment.

Orlando A. on

Rating:

I enrolled in the self-checkout but when I got there my truck was not made available for me to check out on my own. I had to wait for them to open the store to get the keys. It was on 10 minutes but still.

David D. on

Rating:

When I went to donthe pick up self I couldn't do it because another person took my truck and I had to go inside the store to find out what happened, hopefully the guy help me but slow me down in my moving and the people that help me had to Wait for me one hour due to this.

Robert S. on

Rating:

Everything was very smooth with the pick up and check in process with the Van I rented.

Marie A. on

Rating:

Customer did not leave a comment.

Ronalson C. on

Rating:

All staff where polite and helpful. Thank you.

TRUMBO J. on

Rating:

The manager at this location has a serious attitude problem and is not friendly at all! The young man who wotks there should be yhe manager. She could take lessons from his customer service.

ALEXANDRA M. on

Rating:

Excelente service, very nice and professional, I'll recommend this place in a beat. Thank you

Claudia P. on

Rating:

Customer did not leave a comment.

jackson H. on

Rating:

very polite at assistance from the desk associate

Alvaro P. on

Rating:

Great location and Maine was awesome. She was very friendly and explained everything. Great experence.

Christopher L. on

Rating:

Customer did not leave a comment.

hudson L. on

Rating:

Great customer service she was so nice to us.

Oneil H. on

Rating:

Customer did not leave a comment.

JULIO A. on

Rating:

Customer did not leave a comment.

Peter K. on

Rating:

Perfect location, impeccable service. The truck was waiting on time. I couldn't be any happier with them.

John A. on

Rating:

Great vehicles, very professional, friendly staff.

Gary K. on

Rating:

Mia is a pleasure to work with. She is a great asset to your company. Thanks for a another great experience!

Rogerio B. on

Rating:

Customer did not leave a comment.

William L. on

Rating:

Customer did not leave a comment.

MATTHA G. on

Rating:

I checked no above because the inside cabin had a terrible odor, the company needs to wipe down the seats and places where people touch with disinfectant!!! Remember people are sweaty when they move!!

YAN D. on

Rating:

The vehicle consumes a lot of gas even for low mileage. Corporate should look into more economical vehicles. Otherwise great experience. ??

KHALED I. on

Rating:

Customer did not leave a comment.

Wayne K. on

Rating:

I was very happy with my dealing with the rental provider and will no doubt return

Peterson G. on

Rating:

Customer did not leave a comment.

kimberly N. on

Rating:

Customer did not leave a comment.

Nicholas A. on

Rating:

Customer did not leave a comment.

Matthew G. on

Rating:

Customer did not leave a comment.

RUTH E. on

Rating:

Kevin is okay, because on the first day everything was fine it was with a diffrent Lady that was there a lilttle bit older she was very friendly so was kevin. But i had to keep the truck for an extra day which was Sunday Kevin even called me to remind me I told him why I had to so by 3:00 pm Sunday November 6, 2016 I was about to go in then A Black Cat was sitting at the front door it just happened that I have a Cat Phobia so I was afraid to come in I finally did but Kevin Co-worker I don't know her didn't appreciate that at all the fact that I was afraid of her Cat, OMg she became so rude, when I went in Kevin wasn't at his desk yet she didn't bother to greet me at all, she was just mad because I showed that I was afraid of the Cat, she left her desk went outside to the Cat She was going "Philleppe, you're a good cat you don't hurt nobody for over 10 minutes, I was should that Lady be working! massaging a Cat instead you in my heart i said that of course not out loud, but anyway the funny part was I forgot to add the fuel back into the truck so Kevin was so honest he said toher is that right, regarding the screen then she said well she just need to add 11 gallons worth of fuel so i went out to do just that but it took us a few minutes extrat to come back because my Uncle drives so slow and was afraid to make a U-turn at the first traffict light then when we came back Kevin went outside of the car to Re-check the mileage so we get charge more, I was just guessing the fact that I made her mad about the cat I indopt paying more for my rental, sorry to ahare such a long story it was just funny abiut Kevin Co-Worker what a mean Lady!!

Sheila S. on

Rating:

was very happy with the process. i was also very pleased in the cleanliness of the cab of the truck.

Faye B. on

Rating:

Today move was great. Will definitely use this company again. Thanks guys!!!

Paul R. on

Rating:

Customer did not leave a comment.

TJ V. on

Rating:

Customer did not leave a comment.

alejandro P. on

Rating:

Super rude people, from the moment I rented the truck to tthe moment I returned it. I will not go back to this store because of the two ladies who help me there. Terrible experience