Customer did not leave a comment.Travon D.
Customer Reviews for Self Storage USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If we need the storage again we would use them again. Friendly and helpful staff.Harvest C. | Overall Experience
Maria was wonderful and took care of all my needs smoothly.JAIRO B.
Customer did not leave a comment.Wolfgang G.
Am impressADELPHIN P.
Customer did not leave a comment.EZRA G.
Customer did not leave a comment.Keith M.
I highly recommend Self Storage USA. I had a storage unit with them for almost 3 years, and the place is extremely clean. The front office staff were always very helpful and friendly. If you need a good storge place, you should definitely use Self Storage USA.Amber R. | Overall Experience
Customer did not leave a comment.Joselina Z.
Very satisfied with service. Go Noles!!!JAIME S.
Customer did not leave a comment.ALEX I. | Overall Experience
Very pleasant and would recommendJOSE M.
Customer did not leave a comment.LINDA K.
Maria was great! Very professional & knowledgeable about the entire process. She went above and beyond with her customer service! Best U-haul experience ever!Joseph J.
We were treated with kindness, efficiency and swiftness. I could not have been happier. The person who attended us was very courteous and pleasant.JAIME S.
GoodHONG LOAN D. | Overall Experience
Customer did not leave a comment.IWONA G.
Maria is the best, she was always super friendly and helpfulJOSHUA T. | Overall Experience
Excelente la seÃ±orita que nos atendioNelly R.
Great service and experience!GREGG R.
Customer did not leave a comment.Robin S. | Overall Experience
Customer did not leave a comment.LAURA M.
I was completely satisfied with my stay at your facility. Your manager, Maria, is a gem. Not only was she attentive and responded immediately to the few questions that I had, but her warm demeanor made the stay that much more enjoyable. Thank you.William "Larry" R. | Overall Experience
Customer did not leave a comment.GLENN D.
Customer did not leave a comment.Danett M. | Overall Experience
Excellent service provided by Maria. I will definately do business again on this location.Gregg R.
Excellent customer service! Very happy about the experience.Gregg R.
Excellent experience.Angel D.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.Chad B.
Great customer service, friendly, and offered supreme service above and beyond my expectations.RICARDO S.
I highly recommend this facility. The staff is pleasant, friendly, knowledgeable and helpful. Thank you.Gloria G. | Overall Experience
First time I used your service, I will recommend them to my friends. Friendly atmosphere, and excellent customer service by the attendant.CELESTINE W.
Great experience.! Roll TideRicardo S.
Great customer service!!! The staff was always accessible, super friendly, and helpful. The units were well lit, clean, and easy to access. I definitely recommendANDREA A. | Overall Experience
Customer did not leave a comment.Hien H.
The Agent was extremely professional and a delight to talk to. We are living in difficult times now, so the agent made the process very easy. Thank you for your kind service and the many options you gave me.ERIC F.
Facility was VERY clean and well maintained. Well lit. Office staff were extremely friendly and helpful.Craig N. | Overall Experience
Customer did not leave a comment.LAKEISHA A.
Everything was good.YAMILA R.
Excellent experience. Maria was very professional and very helpful. I would rent there again because of her.Keith K.
With covid I was nervous about renting a truck but this location was super clean and the truck was spotless. I felt safe and the staff were super friendly and helpfulMelissa S.
nothing! everything was perfect!! the gal at the desk was superb!!! give her a raise!!!!!!!!!!!!!!Daniel S.
Absolute best customer service I have ever received when renting a uhualRobert H.
Service rep very courteous , and professionalRalph H.
Pros- great customer service, helped me save a bit of noney Please clean vehicles before renting.Simone S.
I rented a 26' truck for a 1,200 mile trip 2 weeks in advance of my move and was told the truck would be a newer truck with very low mileage because older trucks with high mileage are used for around town rental. I went to get the truck on my scheduled pick up date and the trucked looked older and beat up with scratches and dents on it so I get in and it has 172,000+ Miles on it. I mentioned to the clerk that this was not a newer truck and that it has a lot of miles on it and she told me not to worry that it is a newer truck and that is low mileage. So I take the truck and and start on my trip and the truck starts shaking at 62mph and the mirrors were loose and shaking. I thought the truck was falling apart. It also was burning oil because I had to add oil twice when I was fueling the truck. It was the worst experience I have ever had.Tom F.
Don't change nothingJean Marie R.
Customer did not leave a comment.Jermaine F.
The Bank location was great, she very help full. But the other location at johnson road was not very help full. But i still will use you when i need you.Roy J.
The service was super fast and super friendly.Robert S.
Excellent experience. Staff is very polite and friendly. Fantastic experience overall.Carlos P.
Everything went smooth. I had a channge in my pick-up date for the truck because of bad weather; this did not effect anything they had no problem moving the date for the next day. The peaple were very nice and curtious. They made me feel like we could get it done no matter what. I needed that in these stressful times of moving, especialy with the pandemic.Jerry J.
Maria and Jackie were awesome to deal with, Maria was very friendly upon check in She was patient and very kind. Jackie also was very friendly on the phone after checkout when I had a question. I would definitely recommend this location !!Kelly R.
Customer did not leave a comment.LESAN T.
Customer did not leave a comment.Andrew F.
Customer did not leave a comment.Andrew F.
Staff was very friendly and helpful!PAUL G.
Customer did not leave a comment.Joseph P.
Customer did not leave a comment.Matt B.
Computer at location had problems. My pre-registration info I had entered the day before couldn't be read. My driver's license couldn't be photographed and put into the computer until the lady attempted it about ten times. But, the lady was extremely nice and when I finally got out of the office and on the road, the vehicle worked perfectly for my purpose.PHILIP S.
Nothing. The entire experience was very professional and the person that attended me was very knowledgeable and helpful.JOSE M.
Customer did not leave a comment.Brian Z.
No complaints, I had a great experience at this location. Very friendly customer service.ERNESTO F.
The Maria is amazing and very helpfulNawaz K.
The was great, efficient and professional! I basically completed the transaction online, and picked up the cargo van once there. Oh, and I still want your plant at the entrance door! Keep up the good work!Eric F.
Customer did not leave a comment.Sandra J.
Customer did not leave a comment.Joseph P.
nice ladyROHAN T.
Customer did not leave a comment.DEBORAH D.
Maria is a true professional and very customer focused.ROBERT L.
Customer did not leave a comment.Xavier G.
Customer did not leave a comment.Jared H.
The in store service is amazing. But the online app customer service is terrible. Needs a lot of improvementMariceli J.
The two ladies were great. Covered everything.Robert B.
Customer did not leave a comment.Victoria K.
Customer did not leave a comment.latonya B.
This location was one of the best U-Haul experiences that I ever have the staff took kindness to a new levelDarryl S.
Just keep up the Friendly atmosphere .u guys were great. I just love your friendly attitudesEverything was nice and clean and the Customer service were so friendly.see y'all n January...MARY T.
Customer did not leave a comment.Kevin D.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.Janet J.
Customer did not leave a comment.Brittany H.
The person who took care of me was Jose really nice guy worked everything really promptly no issues no problems I will be renting your trucks and vans more often thank youEdward G.
Customer did not leave a comment.ISARIPZA P.
Customer did not leave a comment.Daniela L.
A wonderful location and the people are amazing.Jennifer M.
Customer did not leave a comment.Cristina E.
Customer did not leave a comment.kasey G.
Customer did not leave a comment.etienne D.
Customer did not leave a comment.Alexander S.
Customer did not leave a comment.David F.
Service the vehicles properly, so a driver say have peace of mind while driving. Not knowing if the sounds from the vehicle is to be of concern.Charmaine M.
Very clean and organized unit but the price was very expensive..Sale man act like he did not care or try to find something the would work in my budget.detries c. | Reservation
Hello Its was Awesome Service from the Beginning To the end and will use them Again Michael Millner Of Fort Myers FLMichael M.
Jose was great. He was helpful and knowledgeable regarding products and area business.Dionne V.
Customer did not leave a comment.ernesto R.
Very happy & renting again todayCharlie R.
nothing it was a great and easy transitionPatrisa C.
Customer did not leave a comment.jernestine J.
Service agent was very nice.Madelyn K.
Customer did not leave a comment.Lisa S.
Jackie was great .davion D.
Jackie was great, Thank you for all your help.Belal J.
convenience location major intersection such a 441 commute to work from many direction and secure access too check in valuables being that i was under the assumption that i reside in a hotelSimone H.
Customer did not leave a comment.Shaina B.
The unit is great selection with detail information of the building from the staff. Enjoy the check-in. My stuff feel safe in the unit I have selected. Thanks self storage for the great experience.Simone H. | Reservation
No need to improve. Customer service was excellentKevin E.
Mia was wonderfully energetic, an absolute delight.Vincent F. | Reservation
Customer did not leave a comment.Alex C.
Customer did not leave a comment.Kimberly N.
The check in on the phone was a disaster.the only reason I rated this above average was the attendant who redid my contract. If I rent again I will only do it without the phone check in.William R.
Great facility the best that I’ve seen and I would use you guys if you had a place in Boca great jobJOHN C. | Overall Experience
Ms, MIA and JACKY, thank you very much for your excelent service.ANTHONY R. | Overall Experience
Awesome experience!valesca P.
Mia was always very helpful!ERIC S. | Overall Experience
Needs new management.JASMINE J. | Overall Experience
Mia (in the office, “Is Great”). Gave my notice well in advance. Ending date ( and was out) 11/30. You charged my account for December !?!? Not happy at all with that ! Just moved into a new house.JAMES J. | Overall Experience