Customer Reviews for Self Storage USA
(U-Haul Neighborhood Dealer)

374 reviews

1950 Banks Rd   Margate, FL 33063

(954) 974-1332

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(954) 974-1332

1950 Banks Rd
Margate, FL 33063

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Travon D. 
Rating:
5.0

If we need the storage again we would use them again. Friendly and helpful staff.

Harvest C.  |  Overall Experience 
Rating:
5.0

Maria was wonderful and took care of all my needs smoothly.

JAIRO B. 
Rating:
4.0

Customer did not leave a comment.

Wolfgang G. 
Rating:
5.0

Am impress

ADELPHIN P. 
Rating:
5.0

Customer did not leave a comment.

EZRA G. 
Rating:
4.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

I highly recommend Self Storage USA. I had a storage unit with them for almost 3 years, and the place is extremely clean. The front office staff were always very helpful and friendly. If you need a good storge place, you should definitely use Self Storage USA.

Amber R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joselina Z. 
Rating:
5.0

Very satisfied with service. Go Noles!!!

JAIME S. 
Rating:
5.0

Customer did not leave a comment.

ALEX I.  |  Overall Experience 
Rating:
5.0

Very pleasant and would recommend

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

LINDA K. 
Rating:
5.0

Maria was great! Very professional & knowledgeable about the entire process. She went above and beyond with her customer service! Best U-haul experience ever!

Joseph J. 
Rating:
5.0

We were treated with kindness, efficiency and swiftness. I could not have been happier. The person who attended us was very courteous and pleasant.

JAIME S. 
Rating:
5.0

Good

HONG LOAN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IWONA G. 
Rating:
5.0

Maria is the best, she was always super friendly and helpful

JOSHUA T.  |  Overall Experience 
Rating:
5.0

Excelente la señorita que nos atendio

Nelly R. 
Rating:
5.0

Great service and experience!

GREGG R. 
Rating:
5.0

Customer did not leave a comment.

Robin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA M. 
Rating:
5.0

I was completely satisfied with my stay at your facility. Your manager, Maria, is a gem. Not only was she attentive and responded immediately to the few questions that I had, but her warm demeanor made the stay that much more enjoyable. Thank you.

William "Larry" R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENN D. 
Rating:
5.0

Customer did not leave a comment.

Danett M.  |  Overall Experience 
Rating:
5.0

Excellent service provided by Maria. I will definately do business again on this location.

Gregg R. 
Rating:
5.0

Excellent customer service! Very happy about the experience.

Gregg R. 
Rating:
5.0

Excellent experience.

Angel D. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Chad B. 
Rating:
5.0

Great customer service, friendly, and offered supreme service above and beyond my expectations.

RICARDO S. 
Rating:
5.0

I highly recommend this facility. The staff is pleasant, friendly, knowledgeable and helpful. Thank you.

Gloria G.  |  Overall Experience 
Rating:
5.0

First time I used your service, I will recommend them to my friends. Friendly atmosphere, and excellent customer service by the attendant.

CELESTINE W. 
Rating:
5.0

Great experience.! Roll Tide

Ricardo S. 
Rating:
5.0

Great customer service!!! The staff was always accessible, super friendly, and helpful. The units were well lit, clean, and easy to access. I definitely recommend

ANDREA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hien H. 
Rating:
5.0

The Agent was extremely professional and a delight to talk to. We are living in difficult times now, so the agent made the process very easy. Thank you for your kind service and the many options you gave me.

ERIC F. 
Rating:
5.0

Facility was VERY clean and well maintained. Well lit. Office staff were extremely friendly and helpful.

Craig N.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LAKEISHA A. 
Rating:
5.0

Everything was good.

YAMILA R. 
Rating:
5.0

Excellent experience. Maria was very professional and very helpful. I would rent there again because of her.

Keith K. 
Rating:
5.0

With covid I was nervous about renting a truck but this location was super clean and the truck was spotless. I felt safe and the staff were super friendly and helpful

Melissa S. 
Rating:
5.0

nothing! everything was perfect!! the gal at the desk was superb!!! give her a raise!!!!!!!!!!!!!!

Daniel S. 
Rating:
5.0

Absolute best customer service I have ever received when renting a uhual

Robert H. 
Rating:
5.0

Service rep very courteous , and professional

Ralph H. 
Rating:
5.0

Pros- great customer service, helped me save a bit of noney Please clean vehicles before renting.

Simone S. 
Rating:
2.0

I rented a 26' truck for a 1,200 mile trip 2 weeks in advance of my move and was told the truck would be a newer truck with very low mileage because older trucks with high mileage are used for around town rental. I went to get the truck on my scheduled pick up date and the trucked looked older and beat up with scratches and dents on it so I get in and it has 172,000+ Miles on it. I mentioned to the clerk that this was not a newer truck and that it has a lot of miles on it and she told me not to worry that it is a newer truck and that is low mileage. So I take the truck and and start on my trip and the truck starts shaking at 62mph and the mirrors were loose and shaking. I thought the truck was falling apart. It also was burning oil because I had to add oil twice when I was fueling the truck. It was the worst experience I have ever had.

Tom F. 
Rating:
5.0

Don't change nothing

Jean Marie R. 
Rating:
5.0

Customer did not leave a comment.

Jermaine F. 
Rating:
5.0

The Bank location was great, she very help full. But the other location at johnson road was not very help full. But i still will use you when i need you.

Roy J. 
Rating:
5.0

The service was super fast and super friendly.

Robert S. 
Rating:
5.0

Excellent experience. Staff is very polite and friendly. Fantastic experience overall.

Carlos P. 
Rating:
5.0

Everything went smooth. I had a channge in my pick-up date for the truck because of bad weather; this did not effect anything they had no problem moving the date for the next day. The peaple were very nice and curtious. They made me feel like we could get it done no matter what. I needed that in these stressful times of moving, especialy with the pandemic.

Jerry J. 
Rating:
5.0

Maria and Jackie were awesome to deal with, Maria was very friendly upon check in She was patient and very kind. Jackie also was very friendly on the phone after checkout when I had a question. I would definitely recommend this location !!

Kelly R. 
Rating:
5.0

Customer did not leave a comment.

LESAN T. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Staff was very friendly and helpful!

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
4.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

Computer at location had problems. My pre-registration info I had entered the day before couldn't be read. My driver's license couldn't be photographed and put into the computer until the lady attempted it about ten times. But, the lady was extremely nice and when I finally got out of the office and on the road, the vehicle worked perfectly for my purpose.

PHILIP S. 
Rating:
5.0

Nothing. The entire experience was very professional and the person that attended me was very knowledgeable and helpful.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Brian Z. 
Rating:
5.0

No complaints, I had a great experience at this location. Very friendly customer service.

ERNESTO F. 
Rating:
5.0

The Maria is amazing and very helpful

Nawaz K. 
Rating:
5.0

The was great, efficient and professional! I basically completed the transaction online, and picked up the cargo van once there. Oh, and I still want your plant at the entrance door! Keep up the good work!

Eric F. 
Rating:
5.0

Customer did not leave a comment.

Sandra J. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

nice lady

ROHAN T. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH D. 
Rating:
5.0

Maria is a true professional and very customer focused.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Xavier G. 
Rating:
5.0

Customer did not leave a comment.

Jared H. 
Rating:
5.0

The in store service is amazing. But the online app customer service is terrible. Needs a lot of improvement

Mariceli J. 
Rating:
5.0

The two ladies were great. Covered everything.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Victoria K. 
Rating:
5.0

Customer did not leave a comment.

latonya B. 
Rating:
5.0

This location was one of the best U-Haul experiences that I ever have the staff took kindness to a new level

Darryl S. 
Rating:
5.0

Just keep up the Friendly atmosphere .u guys were great. I just love your friendly attitudesEverything was nice and clean and the Customer service were so friendly.see y'all n January...

MARY T. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
4.0

Customer did not leave a comment.

Janet J. 
Rating:
5.0

Customer did not leave a comment.

Brittany H. 
Rating:
5.0

The person who took care of me was Jose really nice guy worked everything really promptly no issues no problems I will be renting your trucks and vans more often thank you

Edward G. 
Rating:
5.0

??

John J. 
Rating:
5.0

Customer did not leave a comment.

ISARIPZA P. 
Rating:
5.0

Customer did not leave a comment.

Daniela L. 
Rating:
5.0

A wonderful location and the people are amazing.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Cristina E. 
Rating:
5.0

Customer did not leave a comment.

kasey G. 
Rating:
5.0

Customer did not leave a comment.

etienne D. 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Service the vehicles properly, so a driver say have peace of mind while driving. Not knowing if the sounds from the vehicle is to be of concern.

Charmaine M. 
Rating:
1.0

Very clean and organized unit but the price was very expensive..Sale man act like he did not care or try to find something the would work in my budget.

detries c.  |  Reservation 
Rating:
5.0

Hello Its was Awesome Service from the Beginning To the end and will use them Again Michael Millner Of Fort Myers FL

Michael M. 
Rating:
5.0

Jose was great. He was helpful and knowledgeable regarding products and area business.

Dionne V. 
Rating:
5.0

Customer did not leave a comment.

ernesto R. 
Rating:
5.0

Very happy & renting again today

Charlie R. 
Rating:
5.0

nothing it was a great and easy transition

Patrisa C. 
Rating:
5.0

Customer did not leave a comment.

jernestine J. 
Rating:
5.0

Service agent was very nice.

Madelyn K. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Jackie was great .

davion D. 
Rating:
5.0

Jackie was great, Thank you for all your help.

Belal J. 
Rating:
5.0

convenience location major intersection such a 441 commute to work from many direction and secure access too check in valuables being that i was under the assumption that i reside in a hotel

Simone H. 
Rating:
5.0

Customer did not leave a comment.

Shaina B. 
Rating:
5.0

The unit is great selection with detail information of the building from the staff. Enjoy the check-in. My stuff feel safe in the unit I have selected. Thanks self storage for the great experience.

Simone H.  |  Reservation 
Rating:
5.0

No need to improve. Customer service was excellent

Kevin E. 
Rating:
5.0

Mia was wonderfully energetic, an absolute delight.

Vincent F.  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly N. 
Rating:
4.0

The check in on the phone was a disaster.the only reason I rated this above average was the attendant who redid my contract. If I rent again I will only do it without the phone check in.

William R. 
Rating:
5.0

Great facility the best that I’ve seen and I would use you guys if you had a place in Boca great job

JOHN C.  |  Overall Experience 
Rating:
5.0

Ms, MIA and JACKY, thank you very much for your excelent service.

ANTHONY R.  |  Overall Experience 
Rating:
5.0

Awesome experience!

valesca P. 
Rating:
5.0

Mia was always very helpful!

ERIC S.  |  Overall Experience 
Rating:
2.0

Needs new management.

JASMINE J.  |  Overall Experience 
Rating:
4.0

Mia (in the office, “Is Great”). Gave my notice well in advance. Ending date ( and was out) 11/30. You charged my account for December !?!? Not happy at all with that ! Just moved into a new house.

JAMES J.  |  Overall Experience 
No reviews have been submitted for this location.

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