Customer did not leave a comment.ADONA M.
Customer Reviews for Sell It Again Sam
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You overcharged me on fuelJim C.
I was overcharged for a dolly there I never used and I was overcharged for the moving blankets that I never used and then I was overcharged for $23.98 for a fee that I don't even know what that was about. I will never use this location again. I demand a refund of $83.98. If I don't I do have a current lawyer that I will sue for. I did call and complain and he kept on repeating that he charged me for appliance Dolly which I did use. But other than that the other charges are fraudulent. I am demanding my money back by Monday morning otherwise I will sue with my lawyer.Richard U.
I love renting from the Sell it Again Sam location on governors highway! Wonderful experience!ADONA M.
Customer did not leave a comment.ADONA M.
Customer did not leave a comment.Cheryl S.
The back of the truck had spilled laundry detergent in it. I had to spend time mopping it all up before I could even load my stuff into the back.Megan D.
Customer did not leave a comment.Nacoleon H.
Customer did not leave a comment.LIAM D.
Customer did not leave a comment.Gabrielle M.
This location was wonderful. The hassle that lead to this place was ridiculous. If only it was closer to home!Melissa W.
As always the service was notched.EVERETT D.
My experience is always a seamless one when I go in to rent a Uhaul. Love the location in Richton Park!ADONA M.
I was secondary to the main business waited longer than I likedMICHAEL T.
Customer did not leave a comment.DANNY F.
Customer did not leave a comment.RENITA D.
Very helpful excellent customer serviceDANNY F.
Customer did not leave a comment.DONTE E.
Customer did not leave a comment.michelle M.
Customer did not leave a comment.MARRETTE E.
Very satisfiedBob T.
Overall those I encountered today minus one are very prejudiced might I dare to say racist.Deatra D.
The guy renting to me was rude. One of the off the wall comments he made to me was "I'm doing you a favor" and "you need to work on yourself". I barely said 15 words in total to him. I'm a Dr and have been practicing for 20 yrs with no complaints about my customer service so I know how to talk to people. I didn't tell him any of that though. I would have left if I hadn't given my word to help someone move. I won't rent from there again.William S.
I paid for a furniture dolly and received a utility dolly even after I explained that it was the wrong dolly to the service guy. He said it was a furniture dolly and I needed to learn how to use it. It was not the one pictured with four small wheels. Moving wide pieces of furniture was difficult with a utility dolly. I already requested a refund from the email address listed at the bottom of my confirmation pagePriscilla P.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Tricia E.
Customer service training for the staff and vehicles should be cleaned prior to next rental.Lynn R.
Customer did not leave a comment.Montrice G.
Customer did not leave a comment.Adona M.
He was really fair with everythingANGELA G.
We were very pleased with the services.Jesse G.
Customer did not leave a comment.Kenneth W.
Explain what the uhaul app is and be more accessible for challenges customers may face.Anwaar M.
Location for uhaul is unorganized. Needs to communicate steps for using the app better.Anwaar M.
Customer did not leave a comment.Brandi L.
Customer did not leave a comment.JOHN V.
Nothing. Service was greatTHOMAS H.
Customer did not leave a comment.THOMAS H.
Great ExperienceELLIOTT F.
Customer did not leave a comment.SYLVIA C.
Customer did not leave a comment.DANIEL S.
Everything was greatMichael B.
Well first of all I was supposed to pick truck up at Harvey Illinois. They called me and said I need to pick up at Richton park.. they told me I could pick truck up at 10:30 am. I drive 380 miles to get truck . At 10:45 I get to place to get truck they didn't open til 12 . So I had to sit in parking lot for over a hour to get the truck .. truck was fine , service from corporate was terrible .KELLY J.
Customer did not leave a comment.Anthony B.
Customer did not leave a comment.arron G.
Customer did not leave a comment.mary F.
Took 30 minutes to get approved by 24/7. Customer service chat would not answer with long phone ques for help. Brakes on the truck was terrible.JAKE E.
They were unprepared and poorly organized. It took me almost an hour to leave with my rented truck. The truck itself was in good condition and worked as desired. However, the pickup location used a backroom of the second hand store location. The backroom was in disarray and looked unprofessional for a Uhaul pickup. Customer service was lacking an associates did not appear to have system in place to handle renters in a timely manner. I would not pick up a Uhaul from this location again.Tyjuan H.
Customer did not leave a comment.TaNeequa T.
Customer did not leave a comment.Debra N.
Customer did not leave a comment.DENNIS A B.
Personnel was semi helpful. When I walked in it was quiet but I felt like I was in the wrong place. It got better though. Also I wish they would have shown me how to work some of the stuff on the truck.FRANCITA B.
Customer did not leave a comment.Brian C.
Provide a step to get into the truck! Disclose the $20 late return fee more openly Otherwise, fantastic service. Very economical gas usage.Sandra L.
Have the rental vehicle available at requested 10am pick up time. Thank you.Ethel L.
Great serviceMichael H.
Customer did not leave a comment.robert J.
Customer did not leave a comment.RITA B.
Customer service was great. I didn't have to wait a long period of time.Nichole J.
Al Radz never answers his phone when I called him. Thank God Victor showed up & helped me get this UHAUL. Then when I checked it in, Tammy was very helpful & is the best UHAUL employee I have encountered.victor W.
To have more Vans available any day of the weekAshley G.
The customer service was greatMargaret T.
The only thing that was somewhat troubling was water inside the trailer.Pamela M.
Customer did not leave a comment.Darlene M.
The store owner is a complete asshole he was accusing me of stealing the moving truck before I even received the moving truck.... He was very rude and racist against black people and I'm taking this situation to the news... and Rainbow PushRageda C.
Good jobjohn G.
Customer did not leave a comment.pantry rich T.
Very helpfuljohn G.
Being new to the area they made it feel warm and comfortable when returning the vehicleWilliam S.
Nothing at this time I was in and out. Great Service!Rosetta L.
Customer did not leave a comment.Dawn S.
Customer did not leave a comment.Kevin G.
Customer did not leave a comment.James S.
Customer did not leave a comment.Scotty C.
The App would not work properly. I returned the Van at 9P the next day and it was not logged back in until 5p the next day.William G.
Customer did not leave a comment.Lagarius H.
Customer did not leave a comment.Tory D.
Have better deals and have the trucks in stock.Tania F.
Customer did not leave a comment.louise C.
The inside needs to get organized very crowdedCraig V.
Customer did not leave a comment.Stephanie B.
The truck drove horrible the latch didn't lock, and it didn't have a walking ramp on the truck.mary S.
Excellent ServiceTerry M.
Customer did not leave a comment.BELINDA T.
A small check in. However I feel to complete the task fully on the phone. But still sell it again sound assist me through the process.Angelique L.
Excellent service from The uhaul rep and owners of this location. They took care of our concerns and explained everything completely and even went so far as to hook up the trailer we had rented to our vehicle. ??Richard G.
Cleaner van, less wait time, truck had a tire low on air, equipment needs a checkRebecca J.
Customer did not leave a comment.Taquana G.
Faster service.Brittney W.
Customer did not leave a comment.Brian B.
I was overcharged, there were 3 charges to my debit card. Awaiting for the charges to fall off, if I was in a financial crisis this could cause serious problems.Harvette K.
I thought everything was done very professionally and on time. The U-Haul app was very easy to use and coordinated with the pick up Without a hitch.Milton P.
Customer service from the traffic dept was very frustrating.Olenthia J.
I've used their services twice and have never been disappointed. I am completely satisfied and will utilize their services again when needed.tim D.
Customer did not leave a comment.jasmine B.
The gentleman helping me knew less about hooking up the trailer than I did. He was an employee of the store, so I did not expect much. Bigger issue, I lived in Tinley Park, booked a trailer for a Tinley Park location, and the day before was told I needed to go to a Richton Park location. Very inconvenient.Gregory C.
Customer did not leave a comment.Anthony B.
Customer did not leave a comment.Leslie B.