Roadside AssistanceDave B.
Customer Reviews for Selwyn Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Exceptional service at this location!Bruce S.
Customer did not leave a comment.Joelle L.
After pre-registering online to save time at check in, I was asked for my drivers licence etc again when I arrived. Didn't save any time by pre-registering.Mark C.
Nothing everything was great!John C.
Customer did not leave a comment.John T.
Customer did not leave a comment.Lee M.
Customer did not leave a comment.Brian P.
Thank you for smoothly processing equipment drop-off so I could get on with other things.Graham S.
Customer did not leave a comment.Jamie C.
Mac was great best Uhaul experience everBill T.
Customer did not leave a comment.Guy F.
Excellent customer service at this location. ThanksR M.
Customer did not leave a comment.Keith C.
The truck has seen better days. It needed an oil change. The person serving us was courteous and helpful. The price was a bit high for the condition of the truck.Joseph M.
Customer did not leave a comment.Edwin R.
We really love the customer service side of this location. They are personable and worked with us to help us when we had to book extra time with the truck. However, the truck shakes a lot and we had furniture shift and fall over in transit. Thankfully I didn't have anything break or broken glass, which could have happened. Again, on the service side, they deserve top grades.Edwin R.
Customer did not leave a comment.Paul W.
Staff was very friendly and helpfulBrian G.
Customer did not leave a comment.John M.
Amazing people to deal with quick and respectful and responsiveMitchel C.
Customer did not leave a comment.Martin G.
The driver window rattles extremely loud when closed and the middle seat arm rest needs tighteningRonald L.
Customer did not leave a comment.Shao Yun L.
Customer did not leave a comment.Jordan S.
Customer did not leave a comment.STEPHEN A.
Customer did not leave a comment.Todd G.
Max the owner and his son at the Selwyn location are great people! The 900 Water Street Peterborough U-Haul location is not very good and the people there are obnoxiousNader K.
Customer did not leave a comment.Craig J.
Great place I backed in the trailer After the rental and a guy came out to help detachMATT G.
Customer did not leave a comment.Sandy B.
Uhaul cab had clearly not been cleaned... also engine light was on when we got it. Pretty clearly room for improvement.Marie Eve H.
The truck I was sent there to pick up had already been booked. Despite reserving a truck days in advance, my 11:00 am pick up was delayed until about 1:00 pm. Max did a great job of salvaging a situation not of his making.Keith B.
My U-Haul was not at my prefered location upon order and I was not informed until the night before. The result was a need to drive 45 minutes away from where I needed to be and delayed my departure.Grant M.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Don M.
Asked if I knew how to hook it up. Never checked it over and as we were moving we had a guy almost hit the back of the 6x12 trailer that we rented because the right rear lights were not working what so ever. We were charged for the trailer rental, but then we were also told to drop it off anywhere once we were done which is what we did. However we were supposed to get the trailer in town for 1:30, got to the location in the email and they then sent us to another one, as we got to that one, we were then told to go to another one. We hit 3 before we got to where the trailer was. After everything was said and done it was now going on 2:30. Did the move and had the trailer dropped off at the Water St location like the woman on the phone said we could and she also advised us that we would not have any extra charges and she would look after everything on Saturday. Monday comes around and its about 11 a.m. and I recieve a call from U-Haul saying that they were going to charge me 165.00 bucks for returning it to the wrong place and also said we had it for more then what we set it up for. We didn't have the trailer, we dropped it off at 8P.M. Friday evening which was same day. Needless to say this was by far the worst transaction that I have ever experienced with this company and we will definitely not be using them again. We are still currently fighting with them to have my money returned to my account which we were told was only going to be a day or so, but its now been three days and we are just told today that it will take 3 to 5 days. Very unhappy and beyond frustrated.Sebastian K.
Customer did not leave a comment.Steven T.
Customer did not leave a comment.Sandford S.
Amazing ppl to deal with amazing customer service I've had in a long time. I highly recommended using they're services ðŸ˜ƒAmanda C.
My experience was just great! The folks there were really helpful, polite, efficient and friendly. The trailer was clean and worked perfectly. I will definitely make this location my go-to from now on.STEPHANIE E.
Customer did not leave a comment.Greg P.
The location was closed and when we went back on the 24th, it was still closed at about 11am. They had moved the truck; but,We have heard nothing from themGARRYW N.
Customer did not leave a comment.Brock H.
Very helpful with entire experience. Highly recommended!Jim C.
Customer did not leave a comment.Brian P.
Nothing really, everything went smoothlyGlen G.
Staff were friendly and helpful. Would definitely rent from them again.Tom M.
The staff should wear uniform. A guy was outside and took the keys and said it was good to go and we were worried it could have been anyone.SIOBAN S.
Staff were quick and helpful to resolve trailer wiring problem and get me on the road. THANK YOU!Donald W.
No one calls back when leaving a message was not able to remove hitch and let that message on voicemail The Trailer was in poor condition When I went to pick up my items with the trailer the person said is that the junk Uhaul is handing out If I find another company to rent from I will be going there The Uhaul on water where Glenn runs I never had any problems but now they never have the equipment I need and I rent quit often I have been redirected several times to other locations and have not been satisfied I was over charged and no refund was given I rent the 6x12 and water street never has them now I prefer the one stop shop where they take care of all your needs not a fly by might UhaulDebora M.
Location was fine, the 4 hour wait for a tire change was ridiculous! The low tire lasted just long enough to get on the 400 and then came apart. The online app was frustrating and the wait time to speak with a human was unacceptable.DAVID R.
Customer did not leave a comment.david H.
I will never ever use u-haul again. You are the most disorganized company I have ever dealt with. You guys should really be ashamed of your customer service. When you have a guy that calls a customer an idiot for booking a trailer that I reserved and wasn't there onsite. I don't believe that is my fault. Your regional manger of Peterborough is also very bad at communicating with customers. I called in as I was double charged for one of the two trailers I rented and she just transferred me to the store which doesn't answer the phone. You guys need to rethink how you do business. I own a business my self and if I was todo one of any of these things to one of my customers I wouldn't have a business. So thanks for making my experience with you guys one I'll never forget. I will do my best to encourage anyone I know to never deal with u-haul.Andrew B.
Dont change a thing ..Richard P.
Customer did not leave a comment.Dave H.
The Lakefield location was great but I received a call from the Peterborough location (300 water st) saying that I had violated the contract by not returning the trailer to them even though they told me to drop it off at Lakefield. This was also on the contract. The staff at Peterborough was incredibly unhelpful and rude.curtis L.
Max was excellent and super helpful with the rental! A top-notch facility and service!derek D.
Customer did not leave a comment.Richard G.
Excellent does not do proper service when describing the representative at this location. Very impressed.Mike R.
Customer did not leave a comment.Dylan A.
Go out of business and let someone competant take over. You guys stuck.christopher S.
Excellent service !!!Malgorzata J.
Left hand didn't know what the right hand was doing. It was straitened out here.David W.
There was a lack of communication and I was told I could drop it off wherever I wanted and I couldn't. It caused me to waste 5hours worth of gas and possibly get an extra charge on my credit card. DisappointedJack P.
Customer did not leave a comment.Doug S.
The location is listed as a 24 hour drop off but there are no lights to help see after dark. Besides that it was good. Good signage and easy enough to find.Jeff S.
Be open when I arrive to pick up trailer.Daniel M.
Customer did not leave a comment.Bruce T.
Max rented to me 4 times in April. Very accommodating, very pleasant, always accessible by business and cell phone. Would highly recommend this location.connrad M.
Customer did not leave a comment.Jan E.
Customer did not leave a comment.Vicki L.
I paid for the use of a dolly and it was not in the van. But other than that it was greatSteve D.
Everything was excellent - truck performed really well.Conrad M.
Customer did not leave a comment.Randolph B.
Excellent service very helpful and efficientFRED S.
Customer did not leave a comment.steve S.
Customer did not leave a comment.Samantha T.
Both Mitch and Max were fantastic to deal with. They went out of their way to locate a 26 foot truck for me. Everything was ready to go for my pickup, it was easy and painless.BOB I.
Mention extra costs on form....need to fill fuel or extra charge, extra charge for drop off if not completed online when dropped off after hours...cost a lot more due to staff not communicating this to meJames H.
Customer did not leave a comment.Chris D.
Customer did not leave a comment.larry T.
I will most definitely use this location again. Thank you for the friendly and informative service.Rosemarie H.
Customer did not leave a comment.matt D.
Service was quick and the staff helpful and friendly. I highly recommend this location if you are looking to rent a truck or trailer.Brian P.
The gentleman deserves 5*. ThankyouTammy R.
Customer did not leave a comment.John V.
Customer did not leave a comment.LAUREN B.
If I have to rent in the Peterborough area I will go to this locationSteven S.
Customer did not leave a comment.Stephen G.
Still under renovation, but service was quick. Had me processed and on the road quickly. The trailer was great!Joseph P.
I must say that the staff was over and above my expectations, I had booked online for a holiday and the staff were accommodating, helpful and friendly. Best rental experience I have ever had.Jeff K.
Customer did not leave a comment.Ken S.
Excellent! Great attitude!!! Thankyou!!!Karl A.
All good - thanks.Jack V.
First computer didnt work ... i had to drive over 50km to pick up truck and then they charged me km overage did 78 miles for some reason they only gave me 30 that would have been from pick up point to start point ....and lastly the guy says I'll book your return time for 1145 ...then I realize he didnt and I have to get it another 25 miles to fenloen for 9 am ...complete bs over charged me and scammed me for milage and cut off timeTerry S.
There was no dolly as requested and was put on bill now working to have it removed. When ordering a van the office I called had their were children in the background making it hard to hear on both ends. There was a extra charge for late return when the van was returned early working on getting that removed. The pick up place for the van did not have any correct information so we had to start all over again and wait for the van.allen B.
This was not the location shown on my paperwork. I tried to return the trailer and found that the location shown on the paperwork had not been a U Haul location for over 2 months, I called customer service and was directed to the location above. They were very helpful and although they were closed at the time, the owner met me and took care of the return.Doug W.
I got charged for no reason. The trailer was nice and cleaned . All I used is to move wood strips from home depo.mohamed A.