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THEODORE B
Customer Reviews for Sentry Mini Storage Main
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reba Emery was fantastic to work with. Very customer focused. My only concern was the check engine light was illuminated on the van, but apparently that just means that regular maintenance is due to be scheduled.
PAULA Bthe tie downs straps ratchit mechanism for the front tires has not improved since the last time I used one of these.......needs some lubricant. Not very easy to use, other than that all was good.
ERNEST TSite visit to rent a Tow Dolley, agent was unable to complete rental agreement, stated that there was a problem on U-Hauls site. Agent attempted to contact U-Haul unsuccessfully, agent said she would contact me......she never did. I called the next afternoon, a different agent was able to complete the transaction but I never got that call from the day before. The Tow Dolley had a tire restraint that has @50% frayed/torn, a safety chain rubber link keeper missing and the break away attachment hook retainer was broken. I reported these deficiencies upon return of the Dolley. I believe the U-Haul center could do a better inspection of the equipment and if the agent says they will follow up then they should. I personally will find a different U-Haul center for my future needs.
DAVID WService was excellent Tyna Kirton helped me reserve truck. Thank you
MARK RChange from days to hours. Add more than one van to rent. They were very understanding about late arrival.
CAROLYN BExcellent service.
THEODORE BIt was good
ROBERT MThe customer service was excellent and I was very pleased with the overall experience
Gary SVery smooth transition as normal at this location I will be using them again soon
RODNEY D⭐️⭐️⭐️⭐️⭐️ TY
SAULO DOur help was great! This location is clean and professional. We will be back Thank you
TRAVIS PGreat friendly staff.
ROBERT PThe truck we rented didn't start. We rented another and they gave us the wrong key at first. They did give us a discount for the hassle and the rest of the day went well. They did ok, but need to keep up on the maintenance of the trucks
RONALD HI had such a hard time returning the trailer. It took me two hours to figure it out this morning. Everyone was at capacity and it was difficult to find someone in the area to take it.
BRYCE WI had to return the rental after hours and couldn't figure out how to use the app to basically check the vehicle back in. I just dropped the key with the contract.
JULIE MNothing, great staff quick and easy.
ROBERT P10/10!!
JENNIFER FSpeed up the checkout process.
Dean REverything was great. Excellent customer service. Explained everything perfectly. Very happy with this service
SHELLEY LVery convenient location and an excellent facility. The staff was very polite and helpful. I was in and out very quickly. We'll definitely rent from this location again. Great overall experience.
BENJAMIN EExcellent attitude and very nice person.
JUAN GGreat customer service!!
MICHAEL SFast, convenient, and friendly. 5 Stars.
JODY RFriendly staff. App allows for return of equipment 24/7. I got a big discount by doing a round trip instead of one-way.
JOCELYNE GNo improvement necessary. Brian was amazing. Such a nice guy
mercedes cThe truck was very difficult and dangerous to drive, it needs an alignment and possibly new steering STAT.
Neil FThe staff was very helpful with finding me the trailer I needed.
KYLE OI do not find the staff welcoming, No matter how nice this location is, the process or staff leave a little bit of a sour taste
WENDY MWent very smooth as it always does at this location
RODNEY DGreat service
VICKI OOnly one suggestion: when the kind employee opens the door, and customers are outside waiting, the employee should just acknowledge the customers and invite them in. Don’t just unlock the door.
Duane HAfter hours drop off went without a hitch. Easy
THOMAS HWent very smooth, will definitely rent from this location in the future
RODNEY DI really appreciate the professional staff
MICHAEL GMaybe UHAUL knows my history from past rentals but a person who has never towed a dolly should have a a bit of help with hook up and be advised on how to secure the vehicle to the dolly. I needed no help and was very happy with my UHAUL experience. The equipment was in perfect condition, this facility was excellent and the employees are professional, friendly and efficient.
DAVID WThis location is always great to rent from! Highly recommend.
SARAH WVery Helpful...Thanks!
GREGORY HThe only problem I had was I didn't have great cell service at this location, so it made it a little challenging to pick up the truck.
Jeff PFree doughnuts lol
BRIAN WI pulled 100 feet out of the yard and turned the hitch knob down another 5 and 1/2 turns Good thing I knew to do and check that huh?? The staff member needs a lesson. One of the safety chain retainers was missing.
KEITH VVery friendly agent, very nice clean building and lot and the equipment was clean and well maintained. Best U-Haul experience I have ever had over the last 30 years of various moves.
CRYSTAL RGreat service! Will definitely use again
JEREMY HKeep doing what you’re doing staff is friendly and knowledgeable great experience.
ROBERT GReba was great! Friendly, professional and efficient.
Tamy FNothing the staff where amazing it was an easy pick up and drop off.
Cameron SLiz was amazing. The dispatch process was quick and I was in and out in no time.
Sarah WExcellent!
JENNIFER SI was not told of an additional $20 fee if I dropped off after hours she just told me to drop it off and put the keys in the box and they would email me a receipt in the morning ,hadvi known I would have used the app to check it in , I would like the $20 put back 🔙 n the card I have rented 4 trucks and a car trailer on this move alone very expensive every little bit helps thank you
MATTHEW WNot sure, the entire process went very smoothly
ROD DGreat experience, staff professional and courteous.
Daniel DAmazing customer service and very friendly atmosphere. We had a couple hiccups before we got started, everyone stepped in to help resolve our issues to get us safely on the road. Would highly recommend this location. Very informative and professional workers.
Blake SThe agent was knowledgeable, helpful and took care of business very well. The truck was outstanding and the cost reasonable
CHESTER ZLoved the vehicle, loved the service provided, couldn't for the life of me figure out why the vehicle rented didn't have a cruise control equiped
Cole VGreat customer service. One of the best I’ve seen and that’s a rare these days. She was kind and very intuned to our needs.
KEN D