Customer Reviews for Sentry Mini Storage Main
(U-Haul Neighborhood Dealer)

53 reviews

101 W Sentry Dr   Shelton, WA 98584

(360) 868-4098

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 868-4098

101 W Sentry Dr
Shelton, WA 98584

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DEBRA O. 
Rating:
5.0

Rental was about as smooth as can be, totally honest. Location had excellent room to park trailers without having to back them up, which is always a plus! Online inventory, however, could stand improvement. Another location near my home had AT trailers available, that did not show up online. At my pick up location, the employee opened her computer and said, "It says here that I dont have any AT trailers, but I know I have four of them out there." But either way, what I was there to pick up was available, and everything worked out very well.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

PAMELA SUSAN K. 
Rating:
5.0

Customer did not leave a comment.

michael L. 
Rating:
5.0

Customer did not leave a comment.

GERALD C. 
Rating:
5.0

Thank you for making this so easy :)

Scott M. 
Rating:
1.0

The contract on my email said to take it to a different address. We get there and call a number and get told we dropped it at the wrong location. Go to office and have to wait for a guy to rent a storage unit before we could be helped. There were 2 ladies working and one lady just ignored me and made me wait until the other lady could help me. I showed the lovey lady who eventually helped me my email u haul contract and she said that someone there changed the drop off info without telling us. The other lady in the office was typing away like she was splitting the atom instead of taking care of a paying customer, she even made the lovely lady who helped us answer the phones while waiting on 2 customers. Our last U-Haul experience was seamless. This time not so good.

KATHLEEN J. 
Rating:
5.0

Customer did not leave a comment.

Erick E. 
Rating:
5.0

Customer did not leave a comment.

DEBRA O. 
Rating:
3.0

Customer did not leave a comment.

Angie S. 
Rating:
1.0

They hustle me to fill the tank pay mileage . They did not tell me to fill up the tank . After I deliver the truck they told me to fill it up or pay 40$. I won't to fill the tank and paid 41 $ .then deliver the truck. The break was not good.

KIDUS L. 
Rating:
4.0

This was a new location for U-Haul. The employees were very friendly and professional. I had an issue with billing and Jordan, the DM was extremely helpful and assisted me quickly.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

JAMES C M. 
Rating:
4.0

Customer did not leave a comment.

GARRICK S. 
Rating:
5.0

Customer did not leave a comment.

Debra Lee T. 
Rating:
5.0

Customer did not leave a comment.

Edgar R. 
Rating:
3.0

Facility was fine and vehicle was clean But the steering pulled to the right while driving and had a clunking sound in the front end.

RAYMOND L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

JESS L. 
Rating:
2.0

The truck I ordered for pickup in Lacey was not returned and so I was sent to Shelton, 30 min away, to get one. The Shelton site appeared to be… where someone lives? There was a woman in what appeared to be pajamas walking around the office, talking loudly and using foul language. The truck reeked of smoke and had not been washed or wiped down. The guy who helped us was nice enough, at least, but sold us an $18 lock that didn't fit on the truck.

BETHANY O. 
Rating:
3.0

The office staff was not welcoming. One girl was preoccupied with her, not the business, cell phone.

David K. 
Rating:
3.0

If your goal is helpful and inviting, this place definitely misses the mark. Phone rings off the hook, all the parking spots are full - filled by employees I guess because there were no other customers. Plus, there is a fifth wheel parked adjacent to the building and there were two parking spots reserved for this "resident". This place seemed full of attitude.

Leslie H. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE MARIAH G. 
Rating:
5.0

The staff were awesome. Great experience!

TREVOR B. 
Rating:
5.0

Vanessa was great went above and beyond, Great customer service!!!!!

ALBERT M. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
4.0

Make sure that the customer is aware that the staff takes off for lunch so if you scheduled a 12pm pick up no one will be there till 1pm. Bummer when you drive 30 miles to pick up..

CLAYTON B. 
Rating:
1.0

Buy a trailer and save more money in one year they jacked up their prices to three times the amount of money

STEPHEN C. 
Rating:
4.0

Not to be so expensive

CATHERINE T. 
Rating:
5.0

The uhaul mobile pickup app crashed so I had to go to the counter. They took care of everything and got me in the moving truck quickly.

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

Taleena S. 
Rating:
4.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Vanessa's customer service is excellent She is knowledgeable and very efficient Great addition to the u haul family. I have used many locations and this new one in Shelton is very good

EARL S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
4.0

Customer did not leave a comment.

BRIAN H. 
Rating:
3.0

Customer did not leave a comment.

Joshua B. 
Rating:
4.0

overall ok

FRANK HUGH P. 
Rating:
5.0

Easy drop off no problem at the drop off site.

Herbert M. 
Rating:
5.0

I overfilled fuel and was told i would be reimbursed for the overage. It has been 4 days and still nothing

JAMES G. 
Rating:
5.0

Nice and friendly people

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

SHERRILL MARSHAL M. 
Rating:
5.0

owners manual in truck for reference

joan M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
4.0

Dropped off keys to storage manager.

Chris M. 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN M. 
Rating:
5.0

People were nice.

Jennifer K. 
Rating:
5.0

PERSON IN CHARGE OF U-HAUL WAS NOT THERE. I DROPPED OFF PER INSTRUCTION IN APP.

Sidney B. 
Rating:
5.0

Very clean facilitie. people are very organized.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

DA C. 
Rating:
5.0

Well I am not clear on the price it came to $114 final but I paid $144. Est And never got money back

ANDREA G. 
Rating:
4.0

Customer did not leave a comment.

EVAN MIKHAEL B. 
No reviews have been submitted for this location.

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