Customer did not leave a comment.
WALTER S
Customer Reviews for Sentry Mini Storage Main
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I placed my reservation at the bayshore location, which is closer to my house. The night before, U-Haul called and changed my location to the sentry storage, which is farther from my house. I was told I would get a $50 credit; which I have not seen. When I got to the location; checked in on my phone and opened the back of the truck; there was no keys. I had to call and wait to speak with someone who assigned me a new truck. This all too time which I was being charged for in my 24 hrs.
TARA AI love this location, super easy, quick, and friendly...every time!!
SHIRLEY AThe Shelton store has great employees with good customer service skills. They made sure everything was right before I left. The sales rep that helped me had a great personality. I would recommend this store for people in the area to get a moving vehicle.
BENJAMIN MShort staffed, missing tool to put trailers on the hitch. I had to call my husband to come down and put the trailer on , he had to help the other client also..Knowing they had the equipment to aid in putting the trailers on they had no staff for assistance.
WENDY MI was pleasantly pleased with the ease of renting and returning the van . They even opened up 15 mins early and that made me arrive on time instead of late! Thanks!!!
TAMMY DAfter fiddling with the paperwork and asking where I could park my car I was told where the van was and handed the keys. The cardboard sign was still on the windsheild, no one walked the perimeter to check for damage. There was none. My rental was til 5:30pm, I was informed to just park van, drop keys in box as the clerk was going home at 3pm. Not a problem until UHaul called me asking where their truck was. If I use them again it would not be on the weekend.
REBECCA EThe Girls were great, office was clean and the turn in quick. Thx again. Dave R
DAVID RExcellent and very helpful staff.
DANIEL KTruck seemed to have a CV joint or drive line issue possibility needing maintenance but overall clean and functional. Wouldn't have wanted to do more than city driving in it thought. Wheel not fully cranked and popping/rubbing feeling.
TODD PThe previous renter of the truck must have hauled fish or something on it. The truck was clean but smelled. Otherwise it was a good experience.
MICHAEL DNicest Rental place I've seen anywhere
BRIAN SI arrived after closing time, used the app to turn the next day.
CRAIG GWonderful location! Any time I've needed equipment, they have had it available. Highly recommend.
SARAH WI would have greatly appreciated clean windows. Other than that, it was a good experience
JESUS RThis is my go-to U-Haul location. Always excellent.
MURRAY BJust what I need
TERRY HGreat experience! So nice to be treated this well by employees who are expert in their job.
DONALD SMy 3rd hire from this location. Always excellent.
MURRAY BThank you. Very easy to rent from you.
WALTER REvery person that has helped us at this branch has wonderful customer service & great attitude. Thanks again
TRAVIS SContinue as planned
ROBERT RI was charged an extra day after extending my drop off time. I was also charged for fuel when I filled it up before returning it. I dropped it off same day and was charged for 2 days instead of the 1 day it was actually rented. This is the second time I’ve had a bad experience with Uhaul.
MARIANA LAttendant at Sentry storage was amazing
JEFFREY WThe only complaint I have is that the drivers side window crack did not have a knob on it. Makes it hard to use. Fix that please.
DAVID ANothing, drop off was perfect
Larry MFriendly helpful people and a nice building and large lot. I have already told several people about this location.
RICKIE DThe back tail gate get stuck and makes it very difficult to open
MARK WFriendly and helpful staff, great trailer
TRAVIS GNo notes. Really nice experience.
BENJAMIN SExcellent experience overall. The only glitch was that I was not able to take a picture of my license and complete check in with the app.
DAVID GThe best!!
JENNIFER FAmazing!
Jennifer FThe BEST!!!
JENNIFER FI enjoyed the professional staff, they are very friendly and caring
MICHAEL GWell I really can't commit to improvement but the experience was overwhelming and I get service beyond compare every time I go there I've used U-Haul for years thank you very much
RONALD LI can't imagine better service. Very friendly and accommodating. Pleasant experience.
MARVIN PThe rear tires were showing cords. Not sure how this vehicle was allowed to be on the road.
DAVID SNot, very smooth as normal
RODNEY DEasy to rent and return
Kaycee GOpen earlier
CHESTER ZExcellent staff. They are friendly, knowledgeable and professional.
SONIA PBest experience I’ve had ever renting acU Haul or storage locker, will certainly return for future rentals.
RAINER SFast, friendly very professional No issues or problems. Worked out perfect !!!
WAYNE BEquip your trucks with backup cameras. They make driving one of these trucks a lot safer.
ABRAHAM VVery friendly and professional, Honestly the best service I ever got
EDWARDS NAlways friendly and helpful
Sue MFrom the time I walked in the door until the time I was done getting hooked up, I was treated with great respect( which is sometimes hard to find).
GEORGE CStaff was very friendly and knowledgeable. Very efficient and helpful.
WAYNE BGreat job.
ALOYSIUS JBuuuudddyyyy.... thank you for the outstanding customer service. I appreciate it. Hope she gets a raise and promotion and all the good things. Thank you.
Jayme HI've already recommended this location to friends. Impressed with Reba and Sara for the excellent customer service
DONALD OExcellent staff!!!!
TODD HYou can’t get better service than I received checking in & out. Both employees were top notch..
WILLIAM AThe staff was great to work with - especially Reba. A fine example of customer service as it should be. 👏
donna rExcellent customer service at this location.
SONIA PIt was an easy, seamless rental experience.
STEPHEN WStaff were helpful and friendly and all around great experience.
Michelle P