make sure that you expedite balances due to customers, they'll certainly enjoy doing business with you. so far so good.
CHARLES R
Customer Reviews for Sentry Self Storage Hollywood
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was not provided with the hand cart that I rented.
KIRK KI like the way your customer service team was able help me in getting a truck. Thank you so much.
FAYE CThere was no instructions prior of how to drop off the truck. Then the app glitch and I don’t even know if I ended up doing the proper drop off.
MARIA HThey tried every scam to inflate the bill..enough Needs to be investigated
HENRY WGood Customer service!!!
KONSTANTIN BMake sure gasoline is at the level stated on contract as found the gauge @ 1/4 tank and contract stated 1/2 tank
RENE MShould be able to get a credit for filling up the gas tank with more gas than when first used the vehicle. It's hard to place the gas exactly on the dot.
NANCY HNoel at the location was helpful, pleasant and amazing! you got my business!
NAVA SI have spent more than 1.5 hours. First of all, they couldn't find the key to the track. Second, the support was rude, and she hung up the phone after 40 minutes of discussion. Third, I ordered a dolly for my furniture in advance, but they didn't have one. Fourth, when I came to leave the truck, I couldn't enter the self-storage. Likely, someone helped me, but not U-haul.
Anton KJust keep the same person in customer service, she was so professional and helpful!!!
Erizon pThe same person who rented me and to whom I return the rented truck is not very polite
PATRICK RAwesome van, fantastic employee, thank you
MARC HMissing equipment and vehicle was not cleaned inside. Had bugs.
CARLOS BSentry is always on the ball, with top notch service, because they care about their customers....👍
Robert DNoel is super friendly and very helpful and kind. She need a raise and vacation in 3 months.
Chau VThey weren’t well-versed in some of the protocols for U-Haul drop off. But they got on the phone to get clear answers.
MAUREEN LThe gentleman at the Coolidge location was by far an amazing human being. What you need to do is look into the woman that works at 2828 Hollywood that U-Haul dealership she should be fired the way that she treated me with such disrespect is uncalled for not only that but she’s racist denied me a truck because I asked why I was being charged for 50 miles and all I needed was less than 10. She told me that she goes out of her way to make people have a horrible day that’s what you need to be looking into.
ASHLEY BGreat experience renting this U-Haul, much smoother than other locations I’ve been to. The service person at the desk was also polite and very helpful.
Khadijah JWhen I booked the reservation online I declined all coverage for the truck. When I got my receipt, I saw that the representative charged me for the coverage and tried to cover it up by giving me a credit on the fuel. Completely unprofessional and I am not happy about it
James PMonica and staff were amazing and very helpful with my moving needs.
Bill CThanks!!!
JUAN DImprove the app so it functions properly
Jacob KExcellent location , great customer service, fast reliable , very pleased , actually extreme pleased
Angelo PAllow me to park my car on site on a Sunday. All else great, thank you
Marc HTruck was a little old but functioned well and was clean. Staff were excellent. They were a pleasure to deal with and efficient.
Seymour KStaff friendly and very helpful
Lizzette NEverything is great.
Jarmorn PThe truck didn’t come with a lock, and that was unfortunate as we had to keep it outside two nights with the truck loaded with stuff.
Gretchen SGreat service 👏
Joel MAsk the rep to explain better the the contract we the customer are pressed with time and at times we don’t read between the lines
romy rMonica was awesome in providing excellent customer service. We highly recommend Sentry Self Storage Hollywood.
H RPerfect
Brad HSentry self storage is a great U-Haul dealer I felt very welcomed in renting my U-Haul to haul my refrigerator as soon as I stepped inside I was offered coffee and a water. The two beautiful ladies were so polite and nice. I Would most definitely rent from that location again in the future.
DARIAN MVery good place
Milena MCharged me for gas even tho i put back accurate amount. Van smelled terribly bad. Didnt look or feel clean.
Ariana PWe were led to believe that we could pick the truck up early using the online site and only after getting there did we find out that we had to wait for the office to open. You should have just told us to get there at 9.
Matt TThis location is fantastic. She went out of her way to help me. I was having problems with my return location and she went above and beyond to help me.
Susanne KI was sent a text saying I had a couple of hours but in all reality needed it for longer. So I decided to pay the extra 20 so I did what I needed. But the text was misleading so I actually had 24 hours but the text through me off. So I returned it at 2. They told me I was 2 hours late. So if the text was correct I would have not gotten a late fee. So maybe that’s something you guys can work on. 9547600387 is where u can contact me for a refund for the late fee if not it’s ok but messed up. I just hope u don’t do this to people who can’t afford it
Sanchez RNot applicable
Leesa FOur truck had less than a tank of gas, had garbage inside and they forgot to include the dolly, which we pre-ordered.
Michael JTop notch service.i will recommend it to a friend
RONALDO MI rented my truck to pickup at 8am the location does not open until 9am , my whole day was late because of that one hour I have to wait.
Sadier DThey charged me for 3 gallons of gas on top of the gas I already filled. All together they charged me 5 gallons of gas for 26 miles. It means it takes 5G gas for 26 miles. Absolute scam. Horrible. I will put this on google review as well.
Priya MLove renting from here!
Lenor RI have used three different Uhaul centers and this one is has the friendliest staff the cleanest counter area. Thank you for providing such great service.
Lenor RVERY GOOD
Ted LTruck was dirty inside and out But everything else was good😊
Julie SVery, very Misleading, $19.99 a day, 24 hrs is advertised, plus .99 mile. Then why did U-Haul charge me $99.00 for 8 hrs, plus I put $20 of gas, over the 3/4 I was supposed to for a 38 mile move ? Young girl that checked in Van couldn't care less I was overcharged, her only concern is getting Chinese food when they close in 20 minutes so my attempts to dispute the phantom charge were not going to be addressed. 😢
PAUL MMonica and her team were great!! Going the extra to give me piece of mind. So friendly and helpful. Safe and secure. Very very kind. Would highly recommend.
KIMBERLY MGreat service from staff!! Sentry Self Storage Hollywood 2060 Coolidge St Hollywood, FL 33020
Richard CExcellent experience. Truck was ready to go. Location was great and staff was friendly and efficient.
JULIO GJust no
Luc ANothing to improve except need more furniture dolly
JOSE LGreat ! Love you guys
Stephanie J