Customer Reviews for Serenity Storage
(U-Haul Neighborhood Dealer)

188 reviews

3293 State Hwy 73   Buffalo, MO 65622

(417) 345-5271

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(417) 345-5271

3293 State Hwy 73
Buffalo, MO 65622

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thank you so much for the storage unit rental. It was convenient and great! Thank you.

Debby D.  |  Overall Experience 
Rating:
4.0

I would not recommend u haul to anyone because of the charge. I picked up a trailer at 8:30am dropped it off at 6:30 pm and got charged 3 days rental fee. That was 200 dollars which comes to 20 dollars an hour. I will never deal with them again . I will recommend you find other ways to move, was told nothing they could do but I can advise others of how I was treated. RANDY WELCH

Randy W. 
Rating:
4.0

Met me outside unhooked for me. And listened to me complain about how uhaul the company are cheapskates by not providing trailers that can run the speed limit

KYLE G. 
Rating:
5.0

Customer did not leave a comment.

CLELAND A. 
Rating:
4.0

Customer did not leave a comment.

STEVEN T. 
Rating:
4.0

Customer did not leave a comment.

JASON W. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
4.0

Instead of runing hiway tread on the 6 tires, how about some Mud & Snow so the customer doesn't get stuck!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

mary K. 
Rating:
4.0

Customer did not leave a comment.

PERRY W. 
Rating:
5.0

The young gentleman who helped me was great! Very helpful and courteous! Was impressed with him.

Irene C. 
Rating:
5.0

Customer did not leave a comment.

TONY V. 
Rating:
5.0

Customer did not leave a comment.

KATHY S. 
Rating:
5.0

This is by far the best Uhaul rental agent I've ever used and I use them frequently. William should win an award for customer service and working with customers to get the tight equipment at the right time. This storage company/uhaul is the best. Period. William called us back, met us there, helped us with directions and did way more than what was expected. If you're renting a uhaul or storage and you're not using this place you should give them a call. Not great service — EXCELLENT service.

MATT H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

jan H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

no problems here- got the trailer- on my way- returned it the same day job done. clean trailer GOOD tires everything worked!

GERILYNN T. 
Rating:
5.0

Awesome service and attention to detail

Brad D. 
Rating:
5.0

Customer did not leave a comment.

COLIN G. 
Rating:
5.0

Could have not asked for a better experience they put my faith back in you uhaul I would recommend this dealership and employees over and over again

AMY K. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
4.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

The guys were very helpful. They checked our car, hitch and ball and the hooked us up. The one guy checked our lights and walked around the trailer to ensure it was in good shape and we understood how to use it. This people are awesome.

Steve K. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP B. 
Rating:
5.0

The host made my first trailer towing experience less nerve wracking. Thanks!

DAVID LOUIS K. 
Rating:
5.0

Customer did not leave a comment.

theresa H. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

Wayne H. 
Rating:
5.0

Not one thing!

Joyce D. 
Rating:
5.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

William was super during check out. Very thorough, answered all questions, explained everything very carefully, and was efficient in getting us out of there quickly. Definitely a good experience. Best experience we have had with UHaul. Mike G

Michael G. 
Rating:
5.0

Gary provided great service and was very helpful in getting our paperwork completed.

Brandon N. 
Rating:
5.0

thanks for everything!

Tammy T. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

No improvement needed, sevice was exceptional way above average.

Lyle S. 
Rating:
5.0

Very nice and friendly!!

Brittany F. 
Rating:
4.0

We returned the truck after dark and via cell phone only. We did not see any employees.

Tresa R. 
Rating:
1.0

Have this location redo the classes and learn some customer service

wesley A. 
Rating:
5.0

Train all employees how to find equipment if they do not have it available at their facility. THe person at the Mt. Shadows U-Haul couldn't figure out how to do anything to help.

Rebecca M. 
Rating:
5.0

William was so helpful and friendly!

Ashley T. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

Customer did not leave a comment.

Neil P. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Great transaction...nothing to improve!

Sharon G. 
Rating:
5.0

Customer did not leave a comment.

Terracee J. 
Rating:
5.0

Stipulate clearly and exactly where your truck is to be returned We have to pay $50 because it wasn't the right Uhaul on State Rd. 135 it's where we had taken it before but no it was Countyline Rd. And 135 and we weren't told this

Pete L. 
Rating:
4.0

Customer did not leave a comment.

Brad B. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Arne W. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Very helpful, professional and expedient!

David S. 
Rating:
3.0

Customer service was good but the common areas were not very nice. Everything behind the counter was very dusty and cluttered.

Milo R. 
Rating:
5.0

Nothing to improve - they were excellent!

WAYNE S. 
Rating:
5.0

Wonderful! Customer service was great!

Caitlin G. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
3.0

Nobody there

duane R. 
Rating:
4.0

Customer did not leave a comment.

Shawn L. 
Rating:
3.0

the trailer had a lot of dirt in it and the dolly was packed in mud.

rod B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

gary Y. 
Rating:
5.0

Customer did not leave a comment.

Brad F. 
Rating:
5.0

Customer did not leave a comment.

Lawrence L. 
Rating:
5.0

Customer did not leave a comment.

Jessie M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
4.0

Customer did not leave a comment.

Lynn K. 
Rating:
5.0

Customer did not leave a comment.

Barbara R. 
Rating:
5.0

William and Dave at Serenity we're extremely helpful. Best uhaul experience EVER. Highly recommend Serenity Storage uhaul AND Serenity Storage. Very good people.

MATT H. 
Rating:
5.0

This location was close to where I was going that was a great convenience for me

Holly L. 
Rating:
5.0

Employees were very helpful and knowledgeable. Always have the equipment we need. Thank you!

Alan C. 
Rating:
5.0

Great guys at this location. On the ball.Attendant met me at the truck when I pulled into lot. Great job!

Tana S. 
Rating:
5.0

Customer did not leave a comment.

brian M. 
Rating:
5.0

Great service. Super friendly and helpful!

Angella C. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

Customer did not leave a comment.

Chuck M. 
Rating:
5.0

Completely satisfied!

James C. 
Rating:
5.0

Customer did not leave a comment.

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

JAN M. 
Rating:
5.0

Exceptional customer service! The folks that run Serenity in Buffalo Missouri go above and beyond for their customers.

Gzim A. 
Rating:
5.0

Very friendly staff. Prompt in providing receipt and unhooking of equipment.

MANUEL F. 
Rating:
5.0

Nothing. All went well.

Vince M. 
Rating:
5.0

Very friendly. Detail oriented. Willing to help.

Jeremie A. 
Rating:
5.0

Customer did not leave a comment.

MIKE D. 
Rating:
3.0

Was accused of not returning all rented equipment,And that the truck was dirty. None of this happened.

Margaret M. 
Rating:
5.0

easy to work with. Rental was ready and if good shape.

Brad G. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
4.0

Location was a little out of the way; William was very professional and provided excellent customer service. However, the truck was absolutely filthy!!! I was ashamed to drive it on the highway!!! The lady at the drop off point was upset as well and said she had never seen a Uhaul vehicle so dirty....

GREG O. 
No reviews have been submitted for this location.

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