Feel like I was overcharged for the equipment that I rented. Hasn’t been the first time that I’ve felt this way about U-Haul.
Jason P
Customer Reviews for Servco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was dirty and had less than a half tank of fuel
Jeremy LI got charged a deposit that still hasn't fallen off ..an additional fee of 25.00 and got charged the 115.00 ...can I please get back my 25.00 and thr deposit.
Kimberly HI don’t like the idea of down loading a app to do after hours returns.
KEVIN SCan't think of any I just got done with what I needed to just took longer than should have.
VAN JThe pick up was a nightmare. Took nearly an hour. The scanner took ages to load then once I completed it wouldn't accept it saying it had timed out and to start over. Convenient location. Great truck, perfect size, and good price.
Katie TNo one there
FRANK LMake sure that the truck has at least a 1/4 of a tank of gas in it.
Harold MSelf serve was a pain and ended up on hold for over a half hour.
William BCheck engine light was on
Aleah HNobody was helpful and the only discount I was offered was for them to try and get me in a bigger truck to spend more money. When I found the truck I needed magically the discount wasn't available anymore in a span of 5 minutes. I drove over 2,000 miles in 3 days and the only part of it I regret at all is having to deal with uhaul. The truck wandered everywhere. Had multiple humming noises at anything over 55, the mirrors were stuck so I couldn't adjust them to a good spot too see. Overall I would never go through uhaul again and will recommend everyone I know to go elsewhere.
tristan kNo hassle experience!
PERRY SMake sure the truck is safe .
Christine MThe check out process to verify condition were blurry. The csb was not clean. We had to dispute the condition for every picture. On drop off it asked for the condition and was not going to bother with them asking me the condition after drop off other than to say it was ok for the next customer. Not a good check out process.
Shilo CThe online process was absolutely ridiculous this time. Please note, I've used the online service before and it went great. The customer service this time was horrendous. I shouldn't have had to have 4 different types of verification to verify my identity. It shouldn't take over an hour to check in. Which, a friend gave me a ride during her lunch and ended up late to work. When I'm asking why my verification isn't sufficient and stating I don't understand, I should be provided some kind of clarifying information. Instead, I received the same repeated response of, "please submit an additional verification. Thank you!" Rubina was incredibly unhelpful, dismissive, and flat out ignored my questions repeatedly. This experience has made me never want to use uhaul again.
Josey KEquipment was great. But uhaul app/ website was horrible.
Jason RAgent at drop off location was fair in helpfulness.
Vu HService manager was rude and not very friendly at all. .
LINDSAY PThe check engine light was on when I picked it up and your online rep didn’t really answer my question about driving it until the third time of asking
TERI MN/A. The office lady was very helpful and kind. Renting a U-Haul from your company was a wonderful experience. Thank you
YVONNE DPlease continue your awesome service with your professional representatives.
Dan WDisorganized. No service in areas of check in or drop off. We scheduled a pick up and the lady left early! It was frustrating. Took us 30 minutes outside to check the uhaul out ourselves after I specifically had ordered it to be counter pick up. Inside the uhal was missing items I paid for.
Ryan Fi had to travel from Eugene to get the trailer. Everyone was great! They gave me a free extra day because I had to travel 50 miles to get the trailer. It was great.
Richard BDidn't like returning the truck on my cell phone to a facility that was closed. As an older person I much prefer paper contracts and face to face people.
sheri pThe lot was hard to pull out of due to the size of the parking lot. There was broken glass in the back of our uhaul. The website was not working, and it took 30 minutes before it would work. The gas tank was almost empty, so we had to put extra mileage to get to the nearest reasonable gas station, which was in the opposite direction of where we needed to go and there was no gas station between our pickup and first destination nor wouldit make it to our first destinationwith the samll amountof gas in it.
Grace KThe location was fine to pick up from; however, their office was open at 8 not 8:30am so could have picked up at original pick up time instead of 30 minutes later which almost delayed the rest of the planned move.
Herb GI had bad luck at another uhaul locally and I am so happy I found this location. I rent many truck and I will never go anyplace else for my rental needs. EXCELLENT
ANDRA MQuick and easy the whole way through. Great experience
Tiffany KThe customer service was outstanding by Lisa! The u-haul vehicle had issues and someone had siphoned all the gas. UHAUL did reimburse me for my inconvenience.
Gina MStop overcharging people by almost 80%. Total garbage. Gave me a truck that had its fuel siphoned the night before, and gave me a 30 dollar credit to get it to 1/4 tank. 30 dollars didnt even get it to 1/8 of a tank, it was completely empty. After spending close to 50 dollars to get it to 1//4 tank, the then charged me 160 dollars on a 117 dollar rental for unknown reasons. Stay away and dont do business with these people. They will use you to recoup the costs of someone else stealing from them
Julie BI believed I was getting a location in Corvallis, not Lebanon.
Robert HHated the app would rather deal with a human. It was difficult at best.Knew we couldn't pick up early but nothing about being late.Whole experience was a shit show.Finally spoke with a uhaul employee who was rude. only game in town so it is what it is
Michael MOnly problem is I was double billed on my credit card so now have to call and try and get that fixed
Ryan CMake sure it’s clear to the customer that it’s best to use the U-Haul app when renting virtually. Location service would not function through the U-Haul webpage. I had to download the app in order to pick up the moving truck. That added additional stress to an already stressful day.
Thomas SMy email said to go to one location. The app said the other. We finally found the location. The trucks were so tightly packed. No place to turn around. It was a VERY stressful experience. Moving is an anxiety ridden experience. U-Haul made it worse.
Jennifer DI called after-hours and they called me back and were extremely helpful!
Nathan MI was scheduled to drop my truck elsewhere but that place was closed. I called uhaul and was sent to this location, also closed. The lot was confusing so I parked and followed the online directions. It is what it is.
MICHAEL BNothing, great customer service.
LOIS ELisa was VERY helpful and friendly. Made the process easy and stress free for me.
KARIN STruck was dirty and had previous persons trash still inside of it.
Christen SThis lady went out of her way on her day off to help me get a uhaul in a time of need i recommend this place over any one in the area. Best service around thank you so much
Harry SThe moving experience was made so much easier With the help of Lisa from Servco in Lebanon,OR.She Helped me from start to finish.Thank You Lisa at Servco and Thank You U Haul!
RICCO GVery little flexibility in usage. Cab dirty.
Hector ALisa our customer service representative was amazing!! She went above and beyond. Thank you Lisa !!
ALAINA LOffices were fine, but would it kill uhaul to have trucks with cruise control?
ARLENE PThere was no fuel in the uhaul. Left there on fumes to get it to a gas station.
Zac MDirty uhaul inside…took about thirty minutes to figure how to open lock to get key and was like that for the two other customers as well. Then when returning website would not accept our mileage waited online for an hour before we locked it up and put key in drop box ..rented with uhaul several times and this was the worst experience
Jason PI had a technical issue where the app stopped working on my phone, and I had to switch phones to be able to complete the check-in process. It was very frustrating.
stacy JLisa went above and beyond for us helping our move go smoothly!
Lori OThe cab of the truck smelled strongly of smoking and the cab was unswept.
Mark Pjust a drop off place to leave truck and keys
Carla FExcellent, friendly customer service. They CONFIRMED my drop-off location for me. That was the drop off location I had scheduled. Without my knowledge or consent, Uhaul changed my dropoff location, leading to IMMENSE difficulty in dropping off the vehicle. This location treated me great! Uhaul treated me HORRIBLY - I DO NOT recommend Uhaul to anyone. They were awful to me.
Chelsey M