Customer Reviews for Shalimar Storage of By the Sea Resort

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shalimar Storage of By the Sea Resort

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Dana M. on

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Glenda L. on

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Erika N. on

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Alethia R. on

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Larry R. on

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Hope S. on

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The lady that was there for drop off tried to charge us for 5000 miles, then tried to run our card. She also asked if we had enough money to pay for our u-haul rental. She was extremely rude, and the service was unacceptable.

Michael A. on

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Edward M. on

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Keara V. on

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vivkie J. on

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He knew what he was dokng. The gentleman that we got the truck from in Calera AL was very nice. It was not his fault we were sent to so many locations. Please make note of that for him. Thanks

DeAnna G. on

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Stop emailing so much and so often, I rented the truck for two hours today and I have gotten 6 emails since then. It is borderline stalking...... no one needs to hear from U haul this much.

Angelina B. on

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david R. on

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Great person staffing this location. Very helpful and nice.

Ronald H. on

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Just keep the status quo. The rental process was easy and seamless, the equipment was excellent, and the location, for my needs, was great. EZ return with the online system in place. Great job!

Heidi H. on

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Very kind and caring front desk customer service. Will use them again!

Yudith Y. on

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betty L. on

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Joshua M. on

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Not be a shitty company who lies and has terrible reps

Robert M. on

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Timothy B. on

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Judith, was great and easy to work with.

Travis S. on

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scott M. on

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Slow to give me my refund I am still waiting ! It is deceiving when you advertise for 1995 a day and when someone goes in their attack on the mileage and gas to where it is not 1995 a day it ended up being $42 for just a few hours that we used it.

Pratt F. on

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Daniel M. on

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Very quick check in. Outstanding customer service!

Andrea H. on

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We couldn’t be more pleased with the truck and your efficient service & e-invoice easy finish. U-Haul is one less stress to worry about during what can be an anxious time for many families. Safely landed, thanks !..........Les

Matthew R. on

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GAYNELLE K. on

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Theron G. on

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JENNIFER C. on

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Rates are a little high. I went 60 miles and had to pay over $100 and fill the truck with gas. Just seems a bit high.

Carolyn B. on

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Transport trailer caught on fire

Chelsie C. on

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We were assured that the dent in our uhaul wasn’t an issue it cost us over $1,000 to replace our items because the dent ended up being a hole and the truck flooded. This all happened after we were emailed at 9:10pm the night before we were supposed to pick up the uhaul at 8:00am the next day telling us they didn’t have a truck to give us and that if we wanted a different one to call the 800 number. We called and got the flooding truck at noon at a location over 1 hour away! Moving 20 hours away is stressful enough without having a horrible truck to deal with. We will happily use Penske for any future moves.

David B. on

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Everything was great and Judith made it easier with her excellent customer service! She’s what made the whole thing so much more pleasant, you got a great one with her...

Alexis S. on

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Colton J. on

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Getting the truck one orders would be a good start