Customer Reviews for Shalimar Storage of By the Sea Resort

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shalimar Storage of By the Sea Resort

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David G. on

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My appointment was at 9 am. Because others had arrived before me I did not get seen until 9:30. When my contract was emailed to me 9 am was my pick up and return time. If I do not receive the truck until 9:40, my return time should be the same. Other than that, all was good.

Barbara A. on

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Our online 24 hour check in was a nightmare taking over 1.5 hours. When 2 different people were called as "contacts" neither phone rang but went straight to voicemail or missed call. When calling the Help Line our wait time was over 45 minutes. My phone battery was dying and we had to leave at one point to find a bathroom. No check in should be so dysfunctional.

Jeff A. on

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Casey B. on

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Whoever rented me the truck was very friendly, and helpful.

Bedel T. on

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Deborah M. on

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Lauren B. on

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The woman who helped us was super nice.

Lisa P. on

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Zachary S. on

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The first U-Haul I ever rented with a working a/c and radio. I felt like I hit the jack pot

david B. on

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Judith is the reason I use this location!

Craig B. on

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Mike S. on

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The agent, Judith who handled the pick-up and turn-in of the vehicle was very friendly and made the experience wonderful. I will definitely use this U-Haul location again and recommend it to anyone I know with similar needs, most specifically because of this employee.

Kraig S. on

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Norman F. on

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Caron E. on

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Even though I ended up not needing the storage Judith and Andy at Shalimar are great! Friendly, professional, knowledgeable, helpful, and patient with me and all my questions.

Dana M. on

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Glenda L. on

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Erika N. on

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Alethia R. on

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Larry R. on

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Hope S. on

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The lady that was there for drop off tried to charge us for 5000 miles, then tried to run our card. She also asked if we had enough money to pay for our u-haul rental. She was extremely rude, and the service was unacceptable.

Michael A. on

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Edward M. on

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Keara V. on

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vivkie J. on

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He knew what he was dokng. The gentleman that we got the truck from in Calera AL was very nice. It was not his fault we were sent to so many locations. Please make note of that for him. Thanks

DeAnna G. on

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Stop emailing so much and so often, I rented the truck for two hours today and I have gotten 6 emails since then. It is borderline stalking...... no one needs to hear from U haul this much.

Angelina B. on

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david R. on

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Great person staffing this location. Very helpful and nice.

Ronald H. on

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Just keep the status quo. The rental process was easy and seamless, the equipment was excellent, and the location, for my needs, was great. EZ return with the online system in place. Great job!

Heidi H. on

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Very kind and caring front desk customer service. Will use them again!

Yudith Y. on

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betty L. on

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Joshua M. on

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Not be a shitty company who lies and has terrible reps

Robert M. on

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Timothy B. on

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Judith, was great and easy to work with.

Travis S. on

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scott M. on

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Slow to give me my refund I am still waiting ! It is deceiving when you advertise for 1995 a day and when someone goes in their attack on the mileage and gas to where it is not 1995 a day it ended up being $42 for just a few hours that we used it.

Pratt F. on

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Daniel M. on

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Very quick check in. Outstanding customer service!

Andrea H. on

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We couldn’t be more pleased with the truck and your efficient service & e-invoice easy finish. U-Haul is one less stress to worry about during what can be an anxious time for many families. Safely landed, thanks !..........Les

Matthew R. on

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GAYNELLE K. on

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Theron G. on

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JENNIFER C. on

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Rates are a little high. I went 60 miles and had to pay over $100 and fill the truck with gas. Just seems a bit high.

Carolyn B. on

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Transport trailer caught on fire

Chelsie C. on

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We were assured that the dent in our uhaul wasn’t an issue it cost us over $1,000 to replace our items because the dent ended up being a hole and the truck flooded. This all happened after we were emailed at 9:10pm the night before we were supposed to pick up the uhaul at 8:00am the next day telling us they didn’t have a truck to give us and that if we wanted a different one to call the 800 number. We called and got the flooding truck at noon at a location over 1 hour away! Moving 20 hours away is stressful enough without having a horrible truck to deal with. We will happily use Penske for any future moves.

David B. on

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Everything was great and Judith made it easier with her excellent customer service! She’s what made the whole thing so much more pleasant, you got a great one with her...

Alexis S. on

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Colton J. on

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Getting the truck one orders would be a good start

Cheri S. on

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Not a thing. Very satisfied. Easy transaction.

Gina R. on

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Wesley E. on

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jacquelyn A. on

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Make sure the air conditioner is charged. And the tires are aligned and balanced. I got sea sick on the interstate. The little location was just fine.

Marc B. on

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Fantastic employee

anthon F. on

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Gentleman at counter was super friendly. We had a location drop off change and he was super with no hassle!

Roger B. on

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I paid $100 cash deposit but only received $60 when I drop the truck off. The lady working at the drop off location owns it. She was not happy because she had to pay me the cash deposit I put down, so she nickel-and-dime me the death. The gas was right on the line maybe a fingernail Thicke from being on the mark and I was about 10 miles over. She charged me $40. I have rent several U-Hauls in the past with no issues. This dealership is a joke

David B. on

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Completely satisfied, thanks for everything

Joel S. on

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Lady at front desk was very nice and had a big smile. Will recommend to my friends!

Michael B. on

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Suzanne B. on

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Uhaul emailed me saying my pick up location had changed. I go to this new location, on 15th st, 30 min away with traffic, to be told i need to go back to original pickup. No apology was given. I drive another half hr and get told they do not have what I reserved. But they give me something else that's the same price. The gentleman was very nice, but my overall experience with uhaul was terrible. I received a text while in line that my reservation was for the original pick up location, but it was too late, I had all ready driven across town.

MICHAEL T. on

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Auto transport trailer broke down only 1 mile from drop-off point. We wasted more than 3 hours waiting for repair truck. The driver called, but never showed.

Ed W. on

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The hand truck was not available when I requested it and it required a second trip back later in the day to get it. Very disappointed as I have rented here before because it is close to my residence and in the past there were no issues!

Johnny J. on

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The only problem I faced was that i went or pick up the truck and the key was not in the box,. Had to wait til the next morning when they opened again. It was disappointing and a waste of some of my time for the move itself. However the lady or the owner I believe she was , was very nice and did apologize for the inconvenience.

Rebecca V. on

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Due to the customer service of the man at front desk I rate my experience pretty low. The manager is aware. I would also say that driving 30 mins to pick up a uhaul is ridiculous. Maybe buying more trucks for the area of PCB?....

Edward G. on

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This location has zero parking for customers picking up vehicles. They want people to be dropped off to pick up rental equipment. This I found to be a problem as I am one person picking up the vehicle. I will not rent from here again even though it was excellent service.

Scott V. on

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I had to upload DL photos of the drivers which slowed down the process dramatically. The sales agent was very helpful but the process was a huge waste of my time and hers. I have rented several truck from UHaul over the years and this was the slowest check out I have have since 1989.

Lee S. on

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The person wasn't very helpful. Told us to sweep the floor of the truck, news to me. Told me we had to pay for blankets that we didnt bring back, that was a surprise and then she couldn't make my credit card work to pay $7 a piece for the 6 blankets which were supposed to cost $10 for 6. Wow, nice margin. Discouraged with you company and client experience.

Denise C. on

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Judith is amazing and very helpful. The ball got dropped with getting the code to get the van key from UHAUL. Judith quickly responded along with the customer service agent on UHAUL .

MARCUS C. on

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This location did not want to accept my trailer. They charged me a $50 fee just to do so. They labeled the fee as a cleaning fee. I consider this to be fraudulent since they billed my credit card for a service that was not provided and did so without my consent. Multiple locations in the Panama City Beach area have refused the return of a pull behind trailer in the past. I have dropped a trailer at this location in the past without any problems. I expect this charge to be refunded. If not, I will dispute the charges with my credit card company and let them handle the rest.

Michael M. on

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brian P. on

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The lady that checked us in was fabulous. A lot of customers showed up at one and she was in control and handled everyone kindly and courteous. It never faxed her! She was excellent and I hate that I didn’t get her name

brian P. on

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They gave us a drop of 30 minutes away when there was a drop off 7 minutes away. We called uhaul 1-800 and the lady wasn’t very helpful or accommodating. So we asked for a supervisor number and she gave us permission. The drop off site was perfect after a long hard day!

Bob S. on

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Extremely pleased; rented 6x10 trailer for 3 days,.. turned it in after 2 days and a pleasant 350 mile trip with "no surprises". "Renting Agent Judith" at "Shalimar U-Haul" on Panama City Beach, FL made the whole "trailer rental experience" pleasant and fearless. "Turn-in" at Lee Street, Wildwood, FL was just as easy and expeditious.

sarah C. on

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Jay S. on

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I had no location drop off specified on my rental agreement. I dropped the trailer off at the closest U Haul location after hours. I was then charged a $53.50 "cleaning fee" I called and spoke with lot Manager Judith who said I was charged a drop off fee not a cleaning fee. Fraudulent billing practices. I was then told I needed to contact Uhaul as she could not help me. I also asked to pick it up and drop it off at a different location as to not get charged the $53.50 fee she said I could not.

DAVID S. on

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David S. on

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Incredibly helpful and a joy to deal with. Had to call and extend it a couple of days with no issues. Highly recommend using them and I will next time I need a truck.

Lisa F. on

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Andrew V. on

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Jerry S. on

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Very convenient & manager was very nice!

Steve Y. on

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gregory H. on

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I would give my experience 0 stars. Not all because of this particular location. First when I arrived to pick it up it was at another location then initially agreed-upon 15 miles out of the way during a car show what made 15 miles last two hours.Second I was unable to leave my vehicle at the location that I had to pick up my truck because they didn’t have the parking which wouldn’t of been a problem at the agreed location. Yes they accommodated me the 16 miles but I would think twice about using U-Haul in the future

Rickey M. on

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Very good customer service. Will go back again.

An Thinh L. on

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BILL A. on

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Great service

Eddie B. on

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Very nice agent

arey A. on

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Great customer service..

JEFFREY H. on

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Timothy H. on

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Ordered a 26 foot trailer to start out with but it was not available to me at the time of arrival. I ended up having to get another u haul truck along with the 20 foot one I first was given cause there wasn’t a 26 foot rental. A little more communication between customer and dealer would had gone a long way. I was very please with the level of service received at this location.

marc R C. on

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Lloyd D. on

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Lynn F. on

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ron A. on

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KEITH W. on

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Cory C. on

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Service was excellent. I would definitely recommend this location.

Richard F. on

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Gene F. on

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Valerie W. on

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Charlotte T. on

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They were very nice.

Kimberly H. on

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Gary W. on

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DAVID D. on

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Judith is the best. Thank you!