Customer Reviews for Shalimar Storage of By the Sea Resort
(U-Haul Neighborhood Dealer)

549 reviews

17615 Panama City Beach Pkwy   Panama City Beach, FL 32413

(850) 588-4766

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 1 pm - 5 pm

Services at this Location:

Contact Us

(850) 588-4766

17615 Panama City Beach Pkwy
Panama City Beach, FL 32413

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 1 pm - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

ALEXANDRU C. 
Rating:
5.0

everything was perfect

Dwayne P. 
Rating:
5.0

I had some issues getting the truck and trailer but, the nice folks in Panama City took great care of me. It was a tough time for me and I cannot thank them enough!!! Although the location listed is not the location I am referring to, I'm referring to the one on 15th and 17th in Panama City.

Kresstina L. 
Rating:
5.0

Great store!! They were ready and very friendly. They won my return business.

Alton C. 
Rating:
5.0

Judith was awesome period.

KEVIN G. 
Rating:
1.0

I ask where I could park and the U-Haul representative told me that there is no parking and I could park by the highway for only 2 hours when I have a reservation for 6 hours. I find that unacceptable that a business has no parking for their paying customers. The reparative told not once but 3 times that I could only park by the Highway for 2 hours max. So I drove across the highway to the La Quinta Inn and ask if I could park my car in the parking lot for about 3 hours and told the front desk clerk how I was treated at U-Haul, she told me absolutely no problem. Also, I could not use the A/C in the truck because when I turned it on the air that came out of the vents had an awful marijuana smell. I have rented many U-Hauls for our church to pick up donations and never had a very poor experience like this one. I would not recommend this location to anyone.

Hope P. 
Rating:
3.0

You can actually have people pick up their truck from the location they actually rented from. We had to go 10 miles away to get the truck, and were renting for a one-way trip. That added to our overage on miles.

ERIK H. 
Rating:
3.0

Customer did not leave a comment.

BRICE B. 
Rating:
5.0

I have rented her a couple times and the service is always impeccable. Youdeth is always helpful and cheerful.

RAFAEL W. 
Rating:
5.0

Very friendly and fast service!

MICHAEL G. 
Rating:
5.0

Quick and easy

MARK M. 
Rating:
5.0

Customer did not leave a comment.

NELSON H. 
Rating:
1.0

The cable wires for the door were off the runner and so twisted around the bar that we couldn't close the door. We called the UHaul emergency line and they sent someone out who cut the cables so that the door could open and close but the door was so heavy it was really hard to lift it up and dangerous in both opening and closing it

TERRY M. 
Rating:
5.0

Customer did not leave a comment.

LAZARA H. 
Rating:
5.0

the manger was excellent very nice very helpful

Dwayne P. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

See above comment

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Excellent customer service.

Derrick S. 
Rating:
3.0

I completed a self pick up, that went well and the lady was friendly when I walked in to get the keys. Windows were down when I picked up and once I rolled the windows up it was an over powering smell of smoke. After leaving the location I sprayed washer fluid on the window to find out there was no fluid left. I'm guessing the location didn't not complete the inspection on the prior return.

CODY L. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN C. 
Rating:
5.0

This storage facility was convenient and accommodating and priced well. If I need to store again in the future, I would certainly use Shalimar storage.

ROSE W.  |  Overall Experience 
Rating:
5.0

The entire process was quick and simple allowing move to be made very smoothly. If you live anywhere close to Panama City Beach, I highly recommend!!

BARBARA W. 
Rating:
5.0

Customer did not leave a comment.

ROB K. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Clean vehicle cab. Repair non working turn signals Truck body smelled of animals and urine

Jerry W. 
Rating:
1.0

Very hard to get key from the location and app took forever

Destiny B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

The cargo van was clean, but I could not get the windshield washers to work. The van ran good but made a funny noise when you shift from park to drive. The lady who helps the customers was excellent !!

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

HARVEY F. 
Rating:
2.0

had to wait an hour for them to open up at 2:00 pm

STEPHEN P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE L. 
Rating:
2.0

There is only one lady and half the time she is gone with no cellular number only the office number. She may call you back within a couple hours. I rented a truck in the afternoon to pick up before they opened , my third truck in a year, well the tank was a little less than 3/4 full. I had always rented trucks with full tanks, again no one to talk to so I thought I did the right thing by filling it up , with then intention of using it for my move and tipping it off when done. Subtract the second fueling from the first and be reimbursed the difference. When I went by after 9 once again no one there so I left a message , and when she called back almost two hours later was told I was suppose to return the truck with the same amount of fuel. I tried to explain to put the exact amount would be impossible as I would have to know exact fuel mileage and how much fuel was actually in the tank, where then I was told I was just out the money!! 36 dollars. I only needed to drive roughly 60 miles so this meant I would be out over 25 dollars or more. I pleaded my case and explained I tried to do the right thing but there was no one to give me instruction , and asked if there was any way they could credit me at least 20 dollars and we would call it even and was promptly told no. I am smart enough to know at some point someone returned that truck in that shape and was billed for the fuel so it's not like uhaul would be out any money. Nothing , customer service was non existent. Again this was my third (and last) rental from this location and uhaul period. I will rent from anyone but uhaul going forward. I should have listened to the reviews about this location on the internet and have full intentions of writing a scathing google review so no other customers are ever treated this way. Then to top it off I get this text at 430 am wanting a review. No worries uhaul you will never in my lifetime see another penny of my money. To think I was told to call the 800 number for my problem over a 20 dollar issue. Thanks but no thanks.

WILLIAM E. 
Rating:
5.0

Judith was consistently very professional and helpful.

David H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH K. 
Rating:
5.0

The nice lady that runs the place is awesome very helpful and I would highly recommend this place to anyone needing a storage room!! Doug

DOUG N.  |  Overall Experience 
Rating:
5.0

We were so pleased and happy with our Shalimar Storage experience. Judith and her fellow employees were nothing short of helpful and delightful. She gave us info far beyond storage needs as we are new in the area. Congratulations on having such a fine employee to represent your company. Sincerely, Melissa & Brian Gallagher

melissa g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERT T. 
Rating:
2.0

Horrible customer service they will tell you that they will call you before they charge, in my case almost $800 to your card on file once returned but they don't they just charge the card and cannot explain the charges either! Beware!

Leah M. 
Rating:
5.0

Every thing good

GARRY W. 
Rating:
4.0

Customer did not leave a comment.

ERIKA N. 
Rating:
5.0

Customer did not leave a comment.

WILLIS P. 
Rating:
5.0

Quick , friendly service

DENNIS D. 
Rating:
3.0

The girl working seemed overwhelmed, she was very nice and helpful but had 5 things she was trying to do at once by herself.

James R. 
Rating:
5.0

Customer did not leave a comment.

MOONPIZE S. 
Rating:
5.0

Best and fastest u-haul experience I've ever had.

HENRY W. 
Rating:
5.0

Customer did not leave a comment.

BRANDON H. 
Rating:
4.0

They are mask nazis

Gary Z. 
Rating:
4.0

Very smooth process. I would recommend this location for U-Haul rental needs.

David B. 
Rating:
5.0

Customer did not leave a comment.

MARY E. 
Rating:
5.0

Judith is so awesome and knowledgeable about the trucks, distances, fees, miles, etc. She is very nice and her customer service is above and beyond any other U Haul places I have dealt with for over 30 years. Judith is a pleasure to work with and I highly recommend the location for a rental, storage, or return. She is the best. I appreciate the customer service she provides. It really helps when you are re locating, emergencies, and many things in life that happen , when we are in need of a a U Haul. I highly Recommend this location.

MARY D. 
Rating:
5.0

excellent service and equipment....good price....

JACQUETTA F. 
Rating:
4.0

Customer did not leave a comment.

RICARDO B. 
Rating:
5.0

Customer did not leave a comment.

THEODORE M. 
Rating:
1.0

Horrible experience. Will never use uhaul again. The mobile pickup took an hour and a half.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Lorie F. 
Rating:
5.0

Customer did not leave a comment.

Shirley F. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

CHERYL A. 
Rating:
5.0

Office staff is extremely helpful and courteous. Rates are very fair. Excellent rental experience this fall.

MEL M.  |  Overall Experience 
Rating:
1.0

Stop over charging for gas . I returned the gas on the amount of gas I received it on as I was told and I was still charged 15$ RIDICULOUS!!!

Kimberly H. 
Rating:
4.0

Judith was very knowledgeable, easy to work with, explained all the rules. Good job 👌

ROBERT B. 
Rating:
4.0

Ants all inside the cabin through a 6 hour drive. Horrible.

RADE S. 
Rating:
5.0

None excellent service

MICHAEL H. 
Rating:
1.0

Charged me and additional $110 dollars to fold blankets and sweep. That has never happened before and I've used the service several times over the years. If not refunded, this will be the last time I use Uhaul for my moving needs.

Geoffrey E. 
Rating:
5.0

Customer did not leave a comment.

Amy R. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

I was charged with simple debree, I also was charged cleaning and. Today an additional 29.09 I can't get through to find out why new expense that has cost me an overdraft because I was not aware of. Charge not knowing!

Ramonita M. 
Rating:
4.0

Customer did not leave a comment.

KATRINA L. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

ABDURASUL A. 
Rating:
5.0

The lady working at this business was extremely helpful, and very nice. I would highly recommend this location to rent a UHAUL.

Noel H. 
Rating:
5.0

Excellent customer service!!!

Wynona D. 
Rating:
4.0

Customer did not leave a comment.

JACK W. 
Rating:
1.0

Lights was on too many times two trucks its ok take are many but u give me shot to drive never even got moved

Kendrick H. 
Rating:
4.0

Customer did not leave a comment.

AMY D. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

drew W. 
Rating:
5.0

The truck was not clean but, sorry I forgot her name at the counter, was able to clean it while I was checking the truck, she did the walk around with me later. She was so nice and friendly, I mention that I just got a condo in Panama City and the way she said” congratulations “ made my day, she was very honest and kind. Please, give her a raise, she is a rock start.

IGNACIO B. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

rebecca V. 
Rating:
4.0

Customer did not leave a comment.

Rose W. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

U-Haul wanted me to drive 28 miles for drop off. Location I requested was 7 miles from home.

Carl D. 
Rating:
5.0

Very friendly and willing to help in everything we needed and just good to talk with.

John M. 
Rating:
5.0

You can rent a UHaul anywhere, but we used Shalimar because of the service. They were friendly, helpful, and professional.

EDWIN E. 
Rating:
5.0

Judith was very friendly.

CHRIS T. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

Ricky M. 
Rating:
5.0

Customer did not leave a comment.

APRIL C. 
Rating:
3.0

Not enough room to turn and back.

sherry W. 
Rating:
5.0

The 24/7 Ride Share experience is well formulated and easy to use. The proprietor called me the day before to explain the process and ensure I had everything I needed for a smooth pick up.

Trace W. 
Rating:
5.0

Yudith was wonderful and locations is very convenient.

KIMBERLY K. 
Rating:
5.0

Love the customer service here

caroll C. 
Rating:
3.0

Customer did not leave a comment.

TIM P. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

CAROL K. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

If you think a customer caused damage to a truck, call the customer to make sure before the customer is charged. It turned out that there was no damage caused by me. Judith fixed the problem and made it right. Thank you.

George M. 
Rating:
4.0

Owner very pleasant and accommodating

Kenneth M. 
Rating:
3.0

I did select mobile drop off. But there was no one to help if things don't go right.

Monica S. 
Rating:
5.0

Even though I ended up not needing the storage Judith and Andy at Shalimar are great! Friendly, professional, knowledgeable, helpful, and patient with me and all my questions.

Caron E.  |  Reservation 
Rating:
5.0

Judith is the best. Thank you!

DAVID D.  |  Overall Experience 
No reviews have been submitted for this location.

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