Customer Reviews for Sharon Storage
(U-Haul Neighborhood Dealer)

19 reviews

10027 Hwy 31 E   Tyler, TX 75705

(903) 526-7560

Location Hours

  • Mon-Thur: 8 am - 3 pm
  • Fri: 8 am - 1 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 526-7560

10027 Hwy 31 E
Tyler, TX 75705

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 3 pm
  • Fri: 8 am - 1 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Signage for location

danita E. 
Rating:
4.0

The truck had not been swept out or cleaned on pick up. Also, it was not full of fuel as was said at pick up. It was at 7/8. So I ended up having to put out more money than I should have on fuel as I topped it off before returning it. The reps were excellent tho.

chrystal L. 
Rating:
4.0

Customer did not leave a comment.

EUGENE S. 
Rating:
3.0

The location was convenient to where I was in the area. However, I experienced technological issues with the check-in process during the return of the truck after hours (around 7PM) on 7/12/2021. We were at the location outside (in the dark and being bitten by mosquitoes) for more than an hour and a half (after parking the truck) trying endlessly to complete the online process via cell phone, but was having extreme technical difficulty with the process completing. I made several calls to U-Haul for assistance and was able to connect over the phone with someone on multiple occasions, but as soon as they said they needed to transfer me, the call would disconnect or drop at that time. I then had to call again, stay on hold at least another 30 to 45 minutes before I was able to get someone else to assist me. None the less, I was disconnected again when a different person who answered said they were transferring me to someone that could assist me. After making a 3rd attempt and explaining my frustration with the process not completing on our cell phones (we tried several cell phones several times - following the directions provided), and having been hung up on during transfers twice, the young lady who answered was very helpful. She apologized for my frustrating experience with the after hours return truck process and the disconnected calls. She stated she was putting notes on my account that I was returning my vehicle a day early, safely parked the truck, locked it and put gas back into the truck before dropping off the key into the drop box. I also called the number posted at the location and left a voice mail message of my drop off time, name and contact number. I called the following day to U-Haul to ensure everything was completed and it was informed it was. Parking was convenient at this location. The truck performed very well.

RAMONA M. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

Rexanne R. 
Rating:
4.0

Customer did not leave a comment.

Brandi M. 
Rating:
5.0

Very fast and easy process. Even gives you the option to sell check in trailer to avoid contact with others due to COVID-19.

DEANDREA MARQUIS H. 
Rating:
5.0

Customer did not leave a comment.

Allen D. 
Rating:
5.0

No recommendations, the staff was very friendly, professional, and knowledgeable on what to do. I called them a few days before arriving and they gave me pin point advice that Worked out perfectly. Nothing much to improve here.

RONALD L. 
Rating:
5.0

Good service

JACKIE N. 
Rating:
5.0

Customer did not leave a comment.

Whitney W. 
Rating:
5.0

Due to COVID-19 I had no interaction with anyone other than over the phone. However, this may have actually simplified the procedure so all went well.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Brad V. 
Rating:
5.0

Customer did not leave a comment.

OLAYINKA O. 
Rating:
5.0

Great Service and large parking lot to maneuver trucks and trailers. Storage facility is secure with onsite management.

Jeff C. 
Rating:
3.0

Have people during working hours , i was expecting to find people working there regular schedule 8-5, but I really appreciate that a person in charge came to help me after business hours.

sonia M. 
No reviews have been submitted for this location.

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