Excellent customer service...
MONETA M.
Customer Reviews for Shas Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very pleasant. Excellent customer service!
Gloria C.Great service
Jamar H.Hard to see from road. Very limited inventory but extremely friendly and helpful retailer. This location does not have any accessories for U-Haul Trucks or Trailers.
stephen P.This is my second time renting from this location and everything always goes well.
Stephanie B.Excellent service. Very friendly folks
Kate M.None
Sean L.Everyone was nice
Shaun W.Great customer service. I am a standing customer in the future
Nivla M.Nothing was ready a the time requested. I asked for the next size up which I believe is a 15 inch truck. They added furniture dolly, utility daily, all essential things on my order that I never ordered. So overall service was very poor and I wasn't really able to move everything like I should have been able to do.
Shryell L.The attendant was a pleasure and I would definitely patronize this location again
Dionica W.Awesome experience
Erik T.The crew at the pick up location was helpful and friendly. The Mobil check out was slow and system did not respond or work corderly. This is my second time attempting to use this system and it is a waste of time to even try to use it.
Scott S.Great staff, efficient check in / out, friendly atmosphere. Will rent from here again for sure!
David M.Amazing team at Sha's. Best experience I have ever had with U-Haul. Hands down.
David M.The team was very helpful, personable, yet professional. They had a very efficient process for renting the truck, and the prices were unbeatable.
Donna C.After hour drop offs should be easier to do. After attempting to drop off the van key which was too big to put in the slot, I had to drop the key in the mailbox.
CHARYSMA DAIMYO M.Very friendly no problems went smooth
Daniel W.I see how they have 5 years with U haul. Professional, helpful,kind and knowledgeable. I would recommend this location to all my friends.
DEBORAH M.Proactive communication regarding availability of requested equipment.
Todd S.They were rude and very unprofessional they lied about my card being declined and cause me a whole days delay, I was moving from Michigan to Georgia. After leaving the pickup location
Walona H.This place is horrible. They were so unprofessional, unorganized. They couldn't find the key. The rep didn't know what she was doing. The guy went outside and swept the truck out when we were trying to leave. It took 30 minutes when I had already reserved over the phone. The worst.
ANITA ELNORA A.The engine light on the truck was on, it was filthy on the inside, glass and water was in the box part of the truck. , and it smelled bad. I don't think I should be charged a cleaning fee because the truck was nasty when I picked it up. It was after hours so I couldn't speak to anyone. Even the key box didn't work with the original combination that was given. I had to call to get further instructions in the pouring rain. I will never rent from then again. They weren't my choice anyway. They were the only establishment that had the size I needed at the time.
Penelope M.The associate was cocky and condescending. He commented that I parked the trailer to far down the street and he wasn't going to get it, then turn to my father and addressed him asking him to bring the trailer closer, although it was my reservation and my car. The location was shabby and unprofessional looking.
Karalyn H.You are just fine keep up the good work it been a pleasure to do business with you thank and have a good day Mr Payne
WILLIEJ P.Hey guy at the front desk was very polite
CLAUDIA ADELE C.He was nice and friendly
ANITHA N.Customer service was exceptional there
Candice C.I rented this truck because my original location didn't have the truck i requested and I was desperate and couldn't switch the moving dates . 1. I had to go get cash after reserving this truck with my card because a place of business can not accept card payments. 2. I was given a dirty truck. The inside had not been cleaned. Sits were ripped. In fact the store had to sweep out the back of the truck before we took off. 3. The truck sound like it was going to breakdown the whole time. Could get on the Expressway because the truck steering wheel would shake uncontrollably. The truck constantly squeaked from driving to open the doors. In my opinion the truck shouldn't have been in any lineup to rent out. I only took it because we were in a desperate situation. This was one of the worst experiences I have ever had with Uhaul.
RODRIQUEZ D.first time using uhaul very helpful staff no stress
RONDY ELMER B.Explained clearly about the technology information more clearly. Because some are not computer illiterate like others. I checked my email and seen where my reservations confirmed. I thought that was it. When I showed up the next day to picked a uhaul. I spoke to the guy who works there name Shawn. He didn't speak back and had a very nasty attitude. He wanted to know why I didn't look in the mailbox and pick up the keys to the uhaul truck and go. He told me I should've been gone. I didn't know what he was talking about. I never drove a uhaul or wasn't aware of the technology info. He was rude. Then he said someone else will be in to do your paperwork. That's why I told you to go online. He's talking to me like I'm supposed to know what he's talking about. The lady was very helpful and nice. But I strongly wouldn't recommend nobody going to shawn for anything. His service sucks!
CHARLOTTEDENISE S.The owner was very nice , friendly and professional. I would definitely recommend my friends.
LASHONDA NICOLE S.everything was great
SHARONRUTH H.Start checking the radiator cooling systems and everything else when a customer bring it back every time.
FELIX TORREZ L.Never retrieved truck wrong combo
Juan H.The husband of the owner of that location was threatening me an want to fight he was very angry but the wife was helpful im glad its over wit an that truck is back
Kay C.The location and the woman working there were EXCEPTIONAL. The online app was ABYSMAL and took me 90 minutes to get my Truck. What you can do to help the next customer has shut down your company completely and never ever make anyone go through what I did. Uhaul is awful, I deserve my money back, but somehow imagine I won't get that. Plus that woman deserves to get paid, she did an awesome job. I will never use Uhaul again though after the customer service I received. FOUR phone calls, all four of them gave completely different instrcutions, only ONE of them worked.
Joshua F.With the virus going around they don't care. They have a hole in their ceiling dripping water on the counter. Hey do not explain everything to you expect for you to read through the whole contract. Just so you don't do something right and they tax you. Never again made U-Haul look real bad.
vincent S.thank you so much
Angela W.Ghetto and unprofessional.
Bernadettesheril F.The guy when I picked up the truck was GREAT!!! He was nice, patient, understanding..... I had a Wonderful experience picking the truck up. I called back hours after to get some information about the drop off process and the lady I spoke to was TERRIBLE!!!!!!!!!!!!!!! She was very rude and disrespectful. She explained the simplest process to me (literally) like I was a toddler. She would get an attitude and speak very demeaning and disrespectful when I asked her a question or stated I couldn't hear her. Overall the experience was okay it would've been 10/10 if I didn't have to meet the rude lady at the end.
Paige C.