Customer Reviews for Shauns Auto Service
(U-Haul Neighborhood Dealer)

198 reviews

5286 Chemin de la Cote St Paul   Montreal, QC H4C1X1

(514) 766-9075

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(514) 766-9075

5286 Chemin de la Cote St Paul
Montreal, QC H4C1X1

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Nathaniel L. 
Rating:
1.0

Too difficult to understand how the trucks are laid out. Difficulty with app that constantly froze. Unclear about when we return truck... I was charged an extra $25 for "cleaning fees" when the truck was clean, but because I had already put away the key and was required to take pictures of the truck when I left it. It feels like we are made to do all the work yet the price of the truck is the same or higher because things are not clear when we return it! The location is convenient but everything else is terrible. Shame on U-Haul!!

Marc D. 
Rating:
5.0

Customer did not leave a comment.

juliette V. 
Rating:
5.0

Nothing.

Gilles M. 
Rating:
5.0

Shaun was very helpful and accommodating - thanks!

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

eve L. 
Rating:
4.0

Customer did not leave a comment.

Sylvain R. 
Rating:
5.0

The dealer's awesome. Fun and straightforward, no issues whatsoever. Great prices as well and no unpleasant surprise.

TIMOTHEE B. 
Rating:
5.0

Strongly recommend also the guy was very nice & friendly!

Joshua Q. 
Rating:
5.0

Customer did not leave a comment.

Andre P. 
Rating:
5.0

Customer did not leave a comment.

Thao-Vi N. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Ahmed K. 
Rating:
5.0

Great location, deserving of expansion!

Frederick J. 
Rating:
5.0

Excellent customer service from Shaun!

juan D. 
Rating:
4.0

Returning the truck using your website was a huge headache - the site kept crashing every time I took the photo of the mileage, took me about 10 times to get it done, I almost ran out of battery.

Olivier B. 
Rating:
5.0

The guy is very sweet. Wonderful customer services !!

Isabelle B. 
Rating:
5.0

Customer did not leave a comment.

Xinfa W. 
Rating:
5.0

Customer did not leave a comment.

Martin G. 
Rating:
5.0

Friendly service

Yves B. 
Rating:
5.0

Thx Shaun

Jean Pierre M. 
Rating:
5.0

Customer did not leave a comment.

Maude A. 
Rating:
5.0

Excelent service and a great and very kind employee.

Yasmany M. 
Rating:
5.0

Customer did not leave a comment.

Philippe L. 
Rating:
5.0

Overall very good. But there was confusion when returning the truck with the mobile prompts. Initially, it mentioned dropping the key in the orange box right away, then required pictures inside the car- had I followed, I would not have been able to complete. It also mentioned locking the word lock in the truck, but then said to put the key back in this locked case with the word lock.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO P. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO P. 
Rating:
5.0

Customer did not leave a comment.

Jeanne P. 
Rating:
4.0

Not much

pierre M. 
Rating:
5.0

Customer did not leave a comment.

Alphonso H. 
Rating:
5.0

They went the extra mile and even called me to let me know I'd left a small package in the vehicle.

Veronica L. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Mathieu F. 
Rating:
5.0

Customer did not leave a comment.

philippe D. 
Rating:
3.0

the online auto checking instructions are garbage. the truck was fine but had Arizona license plate and I dunno if it had proper winter tires. I was slipping and sliding everywhere and the truck had a hard time get in and out very soft snow that my little forte would be able to easily get out of with much less clearance.

Ashik M. 
Rating:
4.0

Customer did not leave a comment.

Rick N. 
Rating:
4.0

Customer did not leave a comment.

Alexandra L. 
Rating:
5.0

Customer did not leave a comment.

KATALIN L. 
Rating:
3.0

It takes a lot of time to complete the registration and then return the truck. The steps to follow are not so clear. The left front light of the truck didn't work.

Clara-E. C. 
Rating:
5.0

We really liked Shaun

Maelle A. 
Rating:
5.0

Customer did not leave a comment.

Mathieu G. 
Rating:
5.0

It was an absolute blessing to deal with Shaun's auto and it will be THE place I go for my rentals from now on. Seems like a simple corner place at first glance, but in reality you get a real human and friendly owner/employee, someone whom know his stuff, diligently goes through all the the steps with you and proves to be so patient and professionnal: uhaul has a GREAT partner in Shaun's auto, I can tell you that! :-)

JEAN MICHEL D. 
Rating:
5.0

Customer did not leave a comment.

Simon C. 
Rating:
5.0

Customer did not leave a comment.

Pierre L. 
Rating:
1.0

Customer did not leave a comment.

Ana G. 
Rating:
5.0

A very smooth and friendly experience. Would not go to another location, this was the best.

Alex T. 
Rating:
4.0

Customer did not leave a comment.

Axenia M. 
Rating:
5.0

Customer did not leave a comment.

Chloe H. 
Rating:
5.0

Shauns Auto Service n'a peut-être pas la plus grande flotte la plus a jour, mais le service exceptionnel compense largement. En choisissant ce point de service, vous êtes sûr d'être facturé de manière honnête et transparente pour l'utilisation que vous ferez du véhicule.

Anthony L. 
Rating:
5.0

excellent service

JEAN FRANCOIS M. 
Rating:
5.0

Thank you Shaun!

peter S. 
Rating:
5.0

Shaun was awesome!! He was so accommodating, knowledgeable and friendly. It was a great experience, not problems and no worries at all.

Anastasia P. 
Rating:
5.0

great service

Stephane A. 
Rating:
5.0

Nothing to say, everything is perfect, there is already a very good reception with all the explanations, especially it is in my neighborhood.

FRANCOIS B. 
Rating:
5.0

Shaun is a very good operator !

Howard L. 
Rating:
5.0

Best U-Haul service I've ever had, hands down.

Sebastien Charle G. 
Rating:
5.0

The Man in charge was professionnel ans friendly.

Raouf Moncef B. 
Rating:
5.0

Shawn always find a creative way to go beyond the client's regular customer service experience. A true one man band!! See you again very soon! Dave

David C. 
Rating:
5.0

Customer did not leave a comment.

Ahmed A. 
Rating:
5.0

Customer did not leave a comment.

Frederick S. 
Rating:
5.0

Customer did not leave a comment.

Fannie L. 
Rating:
5.0

Customer did not leave a comment.

Yohann R. 
Rating:
5.0

Sean was helpful and organized!! An amazing and perfect experience. Thank you so much!!

susan D. 
Rating:
5.0

Customer did not leave a comment.

Vivien H. 
Rating:
4.0

Customer did not leave a comment.

Vincent L. 
Rating:
5.0

Customer did not leave a comment.

Fernando Gustavo R. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Felipe G. 
Rating:
5.0

Thanks so much for all the help at shauns auto service! i hope everyone has a great day!

Bruno Maxime E. 
Rating:
4.0

Customer did not leave a comment.

Shayne John M. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

No improvement necessary ... Everything was good.

Rocco P. 
Rating:
4.0

Customer did not leave a comment.

Martin K. 
Rating:
5.0

Customer did not leave a comment.

Leila B. 
Rating:
5.0

Customer did not leave a comment.

Anna L. 
Rating:
5.0

Customer did not leave a comment.

Coralie Z. 
Rating:
3.0

Customer did not leave a comment.

Lauriane B. 
Rating:
5.0

Customer did not leave a comment.

michel P. 
Rating:
5.0

Customer did not leave a comment.

Pierre Olivier A. 
Rating:
5.0

Shaun is great!

Nicolas D. 
Rating:
5.0

Customer did not leave a comment.

Aleksandar V. 
Rating:
5.0

Great service from Shawn . Will go back to this location for sure .

Marc B. 
Rating:
5.0

Shaun was super helpful and knowledgeable. The Van was extremely clean and ready to go. Highly recommend this location.

John thomas O. 
Rating:
5.0

Customer did not leave a comment.

Adam E. 
Rating:
5.0

The owner of the location was great. He quickly got me set up and going without any hassle. I will do business with him again.

Christopher F. 
Rating:
5.0

I'm upset about a fuel charge when I had returned the vehicle with a full fuel tank.

Daniel A. 
Rating:
5.0

The gentlemen who helped me out was the most helpful I have seen in a while! Thank you so much :)

Jorge Luis M. 
Rating:
5.0

Customer did not leave a comment.

Russell V. 
Rating:
5.0

Shaun is the best! Thank u again!

Chengsy P. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
1.0

Took a huge time for the validation process, got issues regarding my phone number and I had to add an additional contact, and it seems that the client should not "be late" otherwise the service bug. The experience was painful.

Abdelmoumene T. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

The online pickup experience wasnt good at all, the app didnt work well, the approval took 10mins without news waiting nexy to the truck under the sun

Julien C. 
Rating:
5.0

Customer did not leave a comment.

Eugen C. 
Rating:
4.0

Customer did not leave a comment.

STEPHANE L. 
Rating:
5.0

The location is great. But I have big trouble with U-haul its self. I wrote an email to customer support about my issue, no reply still after one week! The website is really poor managed in canada. It misses correct indications and has errors in translations. I would appreciate to receive an answer. I'll try a resend.

Stefan S. 
Rating:
5.0

Shaun is an excellent person, thanks

Atil A. 
Rating:
5.0

Seriously best service I could ever asked for, very calm person, no stress, no problems, even if they had mispelled my name and number when I called to make a reservation, everything went so smoothly, would 100% recommend

Jade li M. 
Rating:
5.0

Shaun is great and he is super helpful! I strongly recommend this location.

Mariam E. 
No reviews have been submitted for this location.

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