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Rosemaryellen D.
Customer Reviews for Shauns Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good
Wei T.Great service. Easy to pick up and drop off the truck.
Pietro D.Best customer service ever
Tina H.Service above and beyond
eugen C.Shaun is very polite and knows his work well. I always appreciate his service and doing business with him.
Celine B.Great service by the agent at pick up and return. Great experience, would rent there again.
Martin G.The truck's engine died at 3 different stops on my 40km journey. I had to put the car in park and restart the engine.
Marley S.the car was very dirty inside
Tiago D.Fix the dash photo recognition in the dark.
Sergiy Z.Shaun is very personable, trustworthy, knowledgable and authentic. It was a pleasure renting from Shaun. He took the time to explain things and put me at ease.
John K.Shaun is great.....
Ljiljanka S.Super service
stephane C.Letting customers know about the drop box for keys would be very helpful in making the decision to rent especially at all hours. Great location would recommend
Emery D.Shaun is very helpful and practical with his help. I was in and out of the check-in and drop-off in a couple of minutes.
Ilkay D.Shaun is just great!
Timothée R.Shaun at the garage was super pleasant and all in all this was a great rental experience!
Philip D.We got pretty obviously scammed, on top of waiting an hour for hour truck. The lock was faulty and not opening, until someone came and pushed it open with its finger (not the lever, mind you, but the actual lock part), and looked at us as if we were the dumbest people alive for not assuming the lock had to be pushed open like that, and not with the lever every one else told us to use. After this very frustrating start, we got billed for a 50$ fee because the technician came "for nothing" as the combination was right. As if we were supposed to guess that this shitty lock was so old you had to push the top metallic lock part open with your finger.
Juliette P.Juste la fenêtre avant devrait être lavée
Sylvain B.Personnel très gentil et serviable
stephane C.Excellent service, Shaun helped us a lot
Julio R.Excellent, and very professional service.
MICHAEL M.Great service, the was very clean and they were very helpful.
Carlos Javier C.Tout était à mon goût Merci
Guy R.The person in charge was very professional and sympathetic. The truck was clean. If I need another one, I will go there without any doubt. Fred
Frédéric L.Only issue with our truck was the right mirror that wouldn't stay in place. The employee there did warn us about it. He was very friendly. Overall good experience.
Joan S.Shaun was very helpful and clear with all the instructions. Very pleasant experience.
deborah M.Shaun is always wonderful to deal with.
Robyn S.To honor the advertised rate per kilometre. I was surprised to see that it had gone up by .50 cents
Joanna T.The place and truck wasn't clean at all. We have seen and used service from other locations and experience was really good but this time it was the worst and in terms of staff he was very rude, not helpful and zero professional.
mohammed A.Shauns Auto Service give me a really good service !!
Angel L.Shaun was super friendly. Amazing service.
Steven L.When I booked, I got a quote for 34.99$ i ended up paying 80$ (gas not included) terrible service.
Simon D.The staff was very friendly and helpful. He provided very clear instructions before handling the cargo van to me.
weihua L.The customer service I received was top notch.
Liliane G.l'app U-Haul pour le retour quand le service est fermé pourrait être améliorée. Difficile de régler le téléphone pour être localisé par l'app. les instructions ne correspondent pas à ce qu'on voit. Le retour autonome serait plus simple sans cette étape peu utile.
Marie N.I have rented UHAUL equipment and trucks from this location several times before, and I have always been treated with great customer service and with reliability. Definitely would recommend it to a friend!
Victoria I.best place for a u-haul, the owner is the best!
Alexandre G.Amazing client service, the equipment was perfect!
Igor Luiz D.Shaun was amazing. Great service, great help and great product. 10/10 and for sure will recommend and use again.
Nathalia P.