Customer Reviews for Shawarma Palace Express
(U-Haul Neighborhood Dealer)

986 reviews

231 Livingstone Ave   Toronto, ON M6E2M3

(416) 781-3684

Hours

  • Monday
    9 am–12 pm
  • Tue–Sun
    9 am–5 pm

Services at this Location:

Contact Us

(416) 781-3684

231 Livingstone Ave
Toronto, ON M6E2M3

Services at this Location:

Hours

  • Monday
    9 am–12 pm
  • Tue–Sun
    9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The office was just a trailer making not professional and seems unfit for worker.

Quang T. 
Rating:
1.0

First of all, I ordered a trolly and then I get there and they tell me no you cannot have a trolley unless you are dropping the truck off at the same location. Why wouldn't that be in the information? Why would I have included that if I knew? And then to top it off, they charge me for the trolley ANNNNDDD a missing fee on top of it. Not to mention he literally told me it's ok then I'll use the fee for the gas, and then they charge me for the gas. This was probably the worst experience of my life. It was already stressful enough moving, I didn't need this drama.

Victoria A. 
Rating:
2.0

Customer did not leave a comment.

NATALYA O. 
Rating:
5.0

This comment is concerning the truck. Have to press hard on the brakes to stop.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHMARTIN C. 
Rating:
2.0

I was upset with the mobile process. It was made to be very difficult to pick up the van. I've used uhaul in another location and had zero problems. This time is was very long and dragged out. I am also unhappy with the $30 gas service charge on top of the additional $21 for gas. We received the truck with a quarter tank of gas and dropped it back at 8pm without having filled it as it was late. They charged us an additional $30 even though the tank wasn't full when we received it. I didn't get this charge with the other uhaul depot on queen east.

Ellen D. 
Rating:
4.0

All good

CHRISTOPHERC L. 
Rating:
5.0

I had a difficulty providing milage and fuel level durong pickup. And it looks that I'm charged for fuel though I return it with higher level. Overall it is good and I'd like to thank to the manager who helped me to pick up the van.

Dmytro A. 
Rating:
4.0

Customer did not leave a comment.

Laurel L. 
Rating:
5.0

Amazing

Derek Q. 
Rating:
4.0

Repair your stepe to your trailer, and put a handle on the door.

nelson R. 
Rating:
5.0

All the service was axcellent. The person who help me to rent the car was very help full and kind

douglas L. 
Rating:
1.0

Put price tags on items. I wanted to buy rope and there were no price tags. I asked the price and the worker asked his partner in front of me and said "are these $5 or $6?" and his partner said "I think they're $7", and asked me to pay cash because they already closed my account - I had gotten the keys to the car. I went online and the rope I wanted was $4, so they were clearly trying to rip me off and pocket the money. They also didn't go outside and do a walk around of the van to make note any pre-existing damage. After we returned the van we got a second bill for nearly $100. Our initial invoice was for only $85. We were not expecting to be charged another $100 on top of that. The pricing was not clear at all.

Ian T. 
Rating:
4.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

Very friendly service. The attendant went above and beyond. Would highly recommend this location.

Liam W. 
Rating:
4.0

Customer did not leave a comment.

Zheng Chun M. 
Rating:
5.0

Customer did not leave a comment.

Lana S. 
Rating:
5.0

Customer did not leave a comment.

Halsta G. 
Rating:
3.0

Passenger-side mirror was broken. Discovered this while driving on the highway. Had to rely on passenger to stick head out window to guide lane changes. Was very unsafe.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

Cyprien T. 
Rating:
5.0

Customer did not leave a comment.

Rafael B. 
Rating:
2.0

It was hard to find the key drop box. Also the account web link was constantly freezing during self truck return process.

Navied A. 
Rating:
5.0

The best

Luan F. 
Rating:
3.0

Customer did not leave a comment.

Alexandr K. 
Rating:
4.0

Customer did not leave a comment.

JESUS D. 
Rating:
5.0

Truck was clean. process was very easy. Final invoice was 100% correct - no issues at all. Agent was very friendly.

Michael B. 
Rating:
5.0

I love renting from this location! Great staff and never a long wait!

Andrea F. 
Rating:
5.0

Customer did not leave a comment.

Claudia M. 
Rating:
4.0

Keep it up

Evander Nino R. 
Rating:
5.0

All interactions with U Haul personnel were awesome,informative and friendly.

Steven L. 
Rating:
3.0

Customer did not leave a comment.

RICARDO R. 
Rating:
1.0

Customer did not leave a comment.

Ashish M. 
Rating:
4.0

Customer did not leave a comment.

Stephane G. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Sandra D. 
Rating:
4.0

Customer did not leave a comment.

Enrique C. 
Rating:
5.0

Customer did not leave a comment.

Ricardo P. 
Rating:
1.0

I ordered a dolly and it wasn't there - i need a refund

Jeremy V. 
Rating:
5.0

Customer did not leave a comment.

Marco A. 
Rating:
4.0

it was quick fair and pleasant.

RINO F. 
Rating:
5.0

Customer did not leave a comment.

Luan F. 
Rating:
5.0

Lots of trucks and vans, fast & friendly service... and I picked up a Shawarma along with the truck! (kidding)

Benjamin K. 
Rating:
5.0

Your checkout process is a pain in the ass! (not related to your branch of course, but to the u-haul customer service experience)

Marc W. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Nathanael Antony D. 
Rating:
4.0

Clean the truck before next client and explain about the check out. I know that clients have to read all the documents but sometimes we are very busy and stressed that we don't read everything.

Ana S. 
Rating:
5.0

Customer did not leave a comment.

FELIPE J. 
Rating:
1.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

nemer S. 
Rating:
5.0

Customer did not leave a comment.

Bradley W. 
Rating:
5.0

Great service from the staff, truck was delayed but they made a good effort to offer me another vehicle to avoid me waiting.

Jonathan P. 
Rating:
4.0

Provide car parking spots

ILYASBHAIAHMEDBH V. 
Rating:
5.0

Excellent!! Highly Recommend They have all kinds of trucks and the staffs are very friendly and helpful, specially the Indian guy Kartik, He is amazing.

Roderick L. 
Rating:
5.0

Customer did not leave a comment.

Monica N. 
Rating:
5.0

Very accommodating and helpful. Great customer service.

Santina F. 
Rating:
5.0

Quick, easy and efficient. 10/10 would recommend in the future

Angela Elizabeth O. 
Rating:
5.0

Customer did not leave a comment.

Angel S. 
Rating:
2.0

After waiting for an hour in line, at the Weston Road location - the truck I booked a week before did not exist, and I waited 20 minutes while the only staff person manning the desks called around to see if there were other trucks in the area, which there were not. You have lost my business forever, this isn't the first time I have been screwed over by the sketchy bullshit franchise model. You get what you pay for I guess. The guys at this location were great, and all the staff I dealt with were very patient despite being subjected to impossible situations because of this companys mismanagement

Chris F. 
Rating:
5.0

Very friendly manager

Timothy G. 
Rating:
3.0

The staff at the pick up location were great, very helpful and made things easy. Best vehicle pickup experience I've ever had. I was however extremely frustrated that prior to pick up we did not get the confirmation call - I had to reach out to Uhaul after the 6pm call deadline to learn my pick up location had changed. I understand the need to confirm day ahead, but YOU need to call me as scheduled. I do NOT understand why the website allows me to book a pick up at a location which apparently does not even offer that size of truck. This part of the booking experience needs improvement.

Andy H. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
4.0

Customer did not leave a comment.

Nabid Z. 
Rating:
1.0

They marked the fuel level incorrectly and charged me an extra $60 after I returned my rental car with the same amount of gas in the tank as when I left.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

Mohamed Nadjib A. 
Rating:
5.0

Customer did not leave a comment.

Mario R. 
Rating:
5.0

I showed up before regular business hours, however the staff were already on-site and willing to provide me with my reserved vehicle. In addition, when I asked if I could increase the size of my truck upon arrival, the staff were able to accommodate this request with no notice. I am very grateful, as without this, the day would have been much more difficult.

Alexander N. 
Rating:
5.0

Customer did not leave a comment.

BRENDAN H. 
Rating:
5.0

This was a very easy and smooth process from pickup to return. The rep on side was very helpful through the whole process and made my experience with Uhaul even better. Will definitely be coming back for future truck rental needs.

ashley R. 
Rating:
4.0

Customer did not leave a comment.

Pablo L. 
Rating:
4.0

Customer did not leave a comment.

Angel D. 
Rating:
5.0

When I picked up the truck the gas level was half tank I only used it for approximately 50 km I didn't write the km down but I did put gas in it with a employee of mine as he watch it go to half tank agian so the truck was taken back at half a tank I hope there will be no problem Also found it funny that I didn't have to sign any paper work as I did have my over insurance company coverage Thank you I will see what the bill comes out to as I was told verbally it would not be over a certain amount thank you Mr D Vito De luca

Vito D. 
Rating:
5.0

Customer did not leave a comment.

RAMIN A. 
Rating:
4.0

Customer did not leave a comment.

Igor T. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

justus N. 
Rating:
5.0

The guy helping me was very helpful.

Michel B. 
Rating:
4.0

Customer did not leave a comment.

Kenlyn C. 
Rating:
5.0

Very satisfied with the service at this location.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Alex S. 
Rating:
5.0

Customer did not leave a comment.

Dongga-as K. 
Rating:
3.0

Customer did not leave a comment.

Russell C. 
Rating:
5.0

Rental was easy and Sam was very helpful.

Jacqueline O. 
Rating:
5.0

Sam is awesome! He checked the whole thing gently! Highly recommend using here!

woonbeen J. 
Rating:
5.0

Quick check out and check in. Great service from Sam and his team. Will recommend.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Customer did not leave a comment.

ASWIN T. 
Rating:
5.0

The staff, Sam is very helpful and friendly! We had a good experience for the rental.

Hong You C. 
Rating:
5.0

The person who helped us was named Sam, and he was really great. It sounded like one of the computers had gone down, so there was a bit of a backlog, and Sam and his co-worker were doing their best to get through everyone efficiently and being friendly. Some people were cranky and giving them crap although they were working really hard and giving people what they needed, and Sam was still friendly and great with us when we got to the counter. It was an excellent experience customer-service-wise.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Giuseppe R. 
Rating:
3.0

While the neighbourhood pickup points make sense, this was quite the inconvenience. I tried to check in via the mobile app and it assigned me a vehicle that wasn't actually there. I then had to speak to the rep anyways who was tied up on the phone. overall experience wasn't great. further the van I got smelled of urine. I needed it only for a short period so took it anyways but frankly will consider other options before uhaul in the future

Marc B. 
Rating:
5.0

The staff/Sam was very helpful and flexible. Thanks again!

Benjamin W. 
Rating:
1.0

The furniture dolly we paid for was not in the van. Thid meant that we could not move all of the furniture to the new house that we needed to.... and it also meant the whole process took many more hours than it should have... Hence why the return was later than anticipated... The van had all of the warning lights on, was not full of fuel and there was a lot of dirt in the cab. Very very dissappointed that now we are without furniture in our new place that we needed because of this blunder.

ALEXANDER S. 
Rating:
5.0

Get better office

Jaime S. 
Rating:
5.0

Sam was awesome,he took good care of me.

Norm P. 
Rating:
4.0

My selected pick up location was changed, it was twice as far from the original location.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

Suzanne J. 
Rating:
5.0

Some advice on where to park customer vehicles while using Uhaul would be nice.

Elijah M. 
Rating:
5.0

Excellent service by Sam and team

Simone B. 
Rating:
5.0

Sam was very helpful during both pickup and drop off. We had an issue with UHaul App and Sam was able to get us going faster than expected. The location was easy to get to. And a convenient point for us.

Jonathan S. 
Rating:
5.0

Sam was great i recommend this location and thank you for the great service

Ivan L. 
No reviews have been submitted for this location.

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