Customer Reviews for Shawarma Palace Express
(U-Haul Neighborhood Dealer)

651 reviews

231 Livingstone Ave   Toronto, ON M6E2M3

(416) 781-3684

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 6 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(416) 781-3684

231 Livingstone Ave
Toronto, ON M6E2M3

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 6 pm
  • Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Praveen Lal I. 
Rating:
5.0

When I arrived at the U-Haul location, the temperature was around -19c. The administrator was very efficient. He quickly did the check-in and delivered the truck. I had the same experience when I did the check-out. Overall, I was very impressed with the check-in and check-out process I had at this location. I would highly recommend them with no hesitation.

Seyed Hamid H. 
Rating:
1.0

This entire experience has been absolutely absurd. The gross incompetence of your customer service and staff is beyond compare. The disregard for customer satisfaction and meeting reservations is truly absurd. I would never recommend uhaul to anyone and will actively advise all to avoid. How can you improve? Have the equipment reserved and rented actually available. Staff offer no solutions or help, offer incorrect information, and result in astronomical additional fees to the customer. This ridiculous experience went from a $29 rental to a $570 charge that is entirely the fault of your staffing. Someone will need to follow up with this response IMMEDIATELY to rectify.

BLAKE D. 
Rating:
2.0

Direct them to the proper pick-up location.

RICHARD STANLEY N. 
Rating:
5.0

Customer did not leave a comment.

Gengming H. 
Rating:
5.0

Perfect service. Parking available aswell.

edward L. 
Rating:
1.0

We arrived at approximately 4pm on a Monday and there was no one in the office, no instructions were provided anywhere as to where to leave the vehicle, where to leave the keys and then I noticed that my credit card was charged an additional 22.00 for no apparent reason. What a stark difference between the pick up service and the drop off location! You would think that a large centre in Toronto would have better service.

Alexandre Y. 
Rating:
4.0

Actually, we just referred to this location with other truck renter because they had no truck that we booked. The guy on this location, very accommodating, nice and kind as we arrived till we returned the truck in the afternoon. This guy saved our day as we scheduled to moved in during that day. Because we really in need for a bigger truck on that day for the moved in. A highly recommended place for truck rent.

Edwin E. 
Rating:
2.0

The experience through the website was terrible. When checking the reservation the morning of it stated to pick up the truck at 456 Parliament street, which was closed. When I called, the customer service agent was helpful and in directing me to the Livingstone location. However this incident cost me in the Uber fare and an hour of lost time for my move/elevator booking. When returning I was under the impression I could drop off the truck at any location. When returning the truck after hours, the website stated I had to return the truck to 231 Livingstone after having parked at another location. The whole interaction with the uhaul.com website was frustrating and enough to derter me from using U Haul again.

Keenan H. 
Rating:
5.0

It can be a little hard to find if one is using TTC, as there is another Uhaul place at the bud stop, but that place is more than happy to help you find the correct place. Maybe a note somewhere in the booking process for this location that informs people about this little hiccup. It not a big deal really, but something to think about.

Anthony S. 
Rating:
5.0

Prior to picking up the truck, an email should be sent out to the client with a link to make it easier to get the lock box code

Thomas V. 
Rating:
5.0

Customer did not leave a comment.

emelio C. 
Rating:
5.0

Great experience.

ILLENROGER JUNIO K. 
Rating:
4.0

Mobile pickup and dropoff did not work on mobile or app on either Android or iPhone.

Vineetha S. 
Rating:
5.0

Super quick. Spot to park the car. Best place to rent uhaul

MUNTASER A. 
Rating:
5.0

Great experience. I needed a rental and had no reservation. I was quickly accommodated with a great cargo van. Staff were super helpful and friendly. I strongly recommend the Livingston U-Haul location for anything rental needs

Laurie R. 
Rating:
5.0

Customer did not leave a comment.

Kayla H. 
Rating:
5.0

Staff is really nice and friendly!!

MYUNG HYUN K. 
Rating:
4.0

Customer did not leave a comment.

HIBA R. 
Rating:
1.0

Please hire honest employees. I originally booked an 20 foot truck with a dozen blankets and one dolly one month ahead. When I contacted the place to confirm my order two days before the pickup date, they said that specific truck had a crash and offered me a 15 foot with the same price!! Then in the pickup data, the employee tried to convince me to drop off the truck in the same place (although my drop off reservation address was another city). Then he gave me the truck which had a lot of snow on it. I cleaned it myself and after a while he assigned me another truck, which I cleaned again. He charged me for the dolly (which I already paid for that) and told that they don't have blankets!! This was my first experience with U-Haul and it was very disppointing. That's why I will never recommend it to a friend.

Tohid Y. 
Rating:
5.0

Customer did not leave a comment.

Norman W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN A. 
Rating:
3.0

Customer did not leave a comment.

Jermaine P. 
Rating:
5.0

Customer did not leave a comment.

Ferenc K. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD HOSSEI A. 
Rating:
4.0

Customer service Improve quality work

Jugvinder S. 
Rating:
5.0

No hassle. Wonderful experience

Philip N. 
Rating:
5.0

Smooth experience. Appreciate the guy working.

biniyam A. 
Rating:
5.0

Prices are too good and the employee is awesome. Was so easy and fast .thank u

akosua N. 
Rating:
5.0

Staff was really good. Really helpful and very quick.

Chris C. 
Rating:
4.0

There were not enough staff on hand to handle the volume of customer. Just one staff on the day of pickup with more than a dozen people waiting.

AYANDAA K. 
Rating:
1.0

I got my truck 40 mins late. The truck was giving an oil change sign and beeping. I was also charged $21 extra for fuel when i brought the truck with gas at the same level. I have a photo proof before and after renting the truck.

AMAR M. 
Rating:
1.0

There was only one person working and so the wait times were very long. The person working would have to leave the desk to go move trucks around because the trucks were so closely put together and the ground was not even salted which resulted in our wheels spinning and an inability to get out of the lot.

Jacob G. 
Rating:
3.0

The whole pick up experience was chaotic. On Saturday we waited in line for 30 minutes and then “sorry no truck”. The following day it was a complete zoo again — huge line, only one person working, trucks parked so close together that no one could get out without other trucks needing to be moved. Maybe having 2 people working and arriving before opening time to make sure everything is ready for the day would be a good start. Everyone standing in line had 15 suggestions for how to make it more efficient. If you decide to rent from here, do your pickup on a weekday. It's way faster. Pick up your truck at 4 pm on Friday if you want to use it Saturday.

Trenton M. 
Rating:
1.0

have you heard of salt in a canadian winter? why were we skating in the parking lot. do you want a client to have an accident and sue you because you were too cheap to have someone salt the driveway? also you must now that you need a bigger lot. there was a bottleneck trying to get trucks out. not to mention the fact that we waited in line for over 30min. many clients were late to their moving appointments because you had only one employee on staff who had to do both admin and moving the vans/ trucks... it was such a disgrace... AI will send you out of business if you don't get your act together. be professional. you think people are paying to be late to their appointments? if you claim to be a business act like one.

LUISE M. 
Rating:
2.0

Processing time when checking in was done at a snail's pace.

David M. 
Rating:
4.0

Customer did not leave a comment.

anshul J. 
Rating:
1.0

Reservations were overbooked and the only solution was to call customer service. Not at all impressed.

Miriam L. 
Rating:
5.0

Customer did not leave a comment.

Rishit S. 
Rating:
4.0

Customer did not leave a comment.

Raymond B. 
Rating:
1.0

The employee cheated me on the kilometer driven. I took a picture of the kms before I started and after I returned vehicle and he added 3 extra kms. What a thief!

MARKL S. 
Rating:
4.0

The guy in charge at the Shawarma Palace Express 231 Livingstone Ave Toronto location ran the extra mile and provided me an awesome experience! Congrats to him!

Julliano S. 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
3.0

The office - actually a truck trailer converted into an office - did not convey a sense of professionalism, even though the staff were very professional.

Gavin W. 
Rating:
1.0

The order was booked for 8am. It was clearly and well start throughout the ordering process and at the time of the order that I was to pick the truck up at 8am. The 24/7 pickup service was not available without any advance warning. I waited 1hr15min in a parking lot before I received the truck. Unless a discount/refund is issued I will not ever use uhual again.

Aaron D. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Both the pick-up and return experience were quick and painless. I've rented trucks many times over the years and this was the best experience by far.

Ron L. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
1.0

The service I received from the gentleman behind the somewhat very unusual and totally unexpected wornout 'transport trailer'... was outstanding - he was friendly and extremely helpful and apologetic for the condition that he had me enter! I have to say that when I booked the UHAUL van, I expected to be doing business in a professional retail office setting not behind a Shawarma resturant.back alley.....I actually called the UHAUL head office in the States to confirm the location - I was a bit nervous....I expected UHAUL to have a more professional location - I don't understand your business direction - I was tempted to take my business elsewhere.....To repeat - high praise to your service representative - get him a better office!

Carl H. 
Rating:
5.0

no comment

SAMUEL JOSEPH P. 
Rating:
4.0

Customer did not leave a comment.

Alexandre R. 
Rating:
5.0

Customer did not leave a comment.

joeseph T. 
Rating:
4.0

In my opinion has to be much more easier on the app when you return the track after our.

ROBERTISTVAN S. 
Rating:
1.0

Poor experience struggled for hours to return the truck as the app was not responding and on top of it I got charged $20 late return fee.

HARDIK P. 
Rating:
5.0

I want to have my receipt copy pls.thanks

juve C. 
Rating:
1.0

Customer did not leave a comment.

Jaclyn V. 
Rating:
4.0

Hi.there goodmorning.i check on my acct. This morning the money that you will refund about the hasoline which cost 101.67 is bot refundded yet in my chequing acct. Tnx

Gemma G. 
Rating:
5.0

Friendly and helpful staff. Thank you.

KISHORE T. 
Rating:
5.0

Customer did not leave a comment.

SAEED L. 
Rating:
5.0

Great!

RALPH T. 
Rating:
3.0

Charge me the Safe Move Coverage, even though I declined it on line and in person. Need to dispute the charge as the employee had no interest in helping.

TONY M. 
Rating:
3.0

Customer did not leave a comment.

Man Fu Daniel K. 
Rating:
4.0

Felt bad for the poor guy sitting in the cold trailer though.

Clare B. 
Rating:
5.0

Customer did not leave a comment.

Hernan G. 
Rating:
5.0

Customer did not leave a comment.

BINYMIN R. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

FERENC H. 
Rating:
5.0

The guy who helped us check out the truck was awesome.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Hakan G. 
Rating:
5.0

Nicest U-Haul staff I've ever come across! Truck was clean, ready when I got there. No problems whatsoever! 5 out of 5!

Diego D. 
Rating:
1.0

First uhaul experience, and because of your neglegiance, and poor management, my vehicle delivery was delayed and I ended up paying the movers extra 100$ from my pocket and uhaul didn't even bother to do anything about it. Hope you don't treat every customer this way.

Rahul G. 
Rating:
5.0

Customer did not leave a comment.

Kaan Y. 
Rating:
5.0

Rep working here is great. Helped me everything.

richard S. 
Rating:
3.0

I did not go inside/talk to any staff, but the location seems to be inside a shipping container (?) and does not look inviting.

CHRISTIAN B. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL K. 
Rating:
4.0

Provide the closed contract receipt by email within 2 hours of returning the truck (during business hours) instead of more than a day later.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Excellent front desk person.

Alireza G. 
Rating:
4.0

Customer did not leave a comment.

Leonardo A. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Jay L. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Diogenes B. 
Rating:
1.0

Customer did not leave a comment.

Jery T. 
Rating:
5.0

Customer did not leave a comment.

levi B. 
Rating:
5.0

Nice location.

Walter P. 
Rating:
5.0

Kartik is taking care of the place really well. Very nice gentleman. Explained me everything

Derek A. 
Rating:
4.0

They really need to give the vans a quick clean after they're returned. Especially during covid i would expect not to find empty coffee cups, tissues (eeww) and this time a hairbrush in the cab. Just get rid of the garbage and take 2 minutes to wipr down the cab before sending it out to a customer. Thanks

Dan S. 
Rating:
5.0

Customer did not leave a comment.

REUBENJS K. 
Rating:
3.0

Not the preferred pick up location we had choose. After being redirected several times thru uhauls customer service I was told this was only a preference and doesn't actually mean anything. Because of this it created a major inconvenience and added miles to our trip that wouldn't have been there initially. Going forward it would be nice if it was made clear to the customer.

KERRYROY G. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Its nice guy

AHMED A. 
Rating:
5.0

Customer did not leave a comment.

BIAGIO Z. 
Rating:
5.0

Customer did not leave a comment.

COSKUN I. 
Rating:
5.0

Customer did not leave a comment.

DARAMIKHAIL E. 
Rating:
3.0

The lock box was incredibly difficult to open and as a single woman going to open it at night the location did not feel super safe as there were lots of corners, shadows and potential hiding places for someone to be lurking. Because the box was so hard to open I had to stand there for a long time at night and it was really unsettling. I think more can be done to make these spaces safer and more comfortable for women to use.

EMMA T. 
Rating:
5.0

The staff (two young men) were well organized and prepared for my truck pickup. I was in and out quickly to start my move with a clean truck in excellent working condtion. UHaul truck rental, in particular from this location is the best way to go!

Michael L. 
Rating:
4.0

Be more thorough next time as my dolly wasn't included in the truck I rented

GRAHAMT G. 
Rating:
5.0

Customer did not leave a comment.

FAIK H. 
Rating:
1.0

UHaul customer service sucks donkeys. They are extremely unhelpful. Worst customer service experience every. Double booked my truck, app doesn't work, verification process didn't work, truck was blocked in, everything is the worst. Can't wait for a competitor/new modern company to come in and wipe you out.

Alex I. 
No reviews have been submitted for this location.

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