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REBECCA S
Customer Reviews for Shed Solutions 1
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful staff.
CHARLES VThe owner is kind, friendly and very helpful!
TINA EThe owner was very kind and knowledgeable. He made my first U-Haul rental experience an easy one. Will recommend.
CAITLYN CGary met right at the door and after completing paperwork we connected the 5x8 trailer to my SUV. He was polite and attentive! When I went to drop it off, he met me right as I was backing it up and even removed my hitch for me. Wonderful service!
BRENDA DHad no problems at all.
SHANET PMy pickup location was changed the day prior from where I reserved the trailer. I would liked to have been given more than 12 hours notice for this...I find it hard to believe this could not have been mitigated.
Patrick WYou charged me for furniture pads and an appliance dolly that I didn't receive. I don't have the time to chase you down for $20 dollars, so consider that your severance package because you will not see my business again.
Kevin MFriendly, helpful customer service representative
Tina EWell you can make sure the trucks actually run and don’t have people stranded for hours smh.
heather pThe truck has power steering problems and several issues with the sensors.
Barney SOur dealer made us feel like we were his only custumers in the world!! Very nice, especially these days. Definitely will use him again! Thanks for the help!!
JOSEPH HIt was really an easy process. They gentleman was very helpful and the truck was very clean.
Anissa DI was told that the total amount due was 38. and was charged 60 with no explanation...
Tracy KNicely run business well organized!
Raymond MCharged more than promised!
John BWe did everything right and they added a charge I was told nothing was added.
Elizabeth EGreat customer service.
Nadia RFirst vehicle the battery was dead but customer service was very helpful in getting me into a new one. Very pleased.
Hollie GThe first drop off location ( Buildings Plus : 1325 US Hwy 74 W, Rockingham, NC ) didn’t answer in three days. I had to call U-Haul customer service to get a new drop off location. ( Shed Solutions). Not exactly a good business protocol.
Ceasar OThe truck’s battery was almost dead when I picked up the truck and it had to be charged. Also, the fuel was sitting on empty. Soon after leaving the pick up point the oil light came on and I had to add four quarts (yes, that is 4 quarts - $32 worth of oil) to get the oil to register on the dipstick. The truck didn’t leak oil so I guess no one had checked the oil in a long time. When I picked up the truck I actually left the dealership at 4:35 PM (I took a picture of the fuel and mileage when I left the dealership) when I picked up the truck because of the battery charging but according to an email I received from UHaul the truck was due back at 4 PM. When I returned the truck I arrived at the dealer at a bit before 3:57. I know this because I took a picture of the fuel and mileage when I parked the truck in the dealer’s lot. When the dealer checked the truck in he entered the time as 4:04 and I was charged for an additional day. This was a bad experience all the way around!
Kerry CGreat experience
Tammy STruck smelled of smoke so bad it made me sick. Had to drive with both windows down. The lock box did not work. We had to call and wait an hour for someone to unlock it. Extremely poor service and vehicle. Never again
PATRICK FNothing that I can think of for improving this experience. Awesome customer service, very helpful. Simple, simple, simple. NO issues at all with re U-Haul equipment, great condition. Without any questions I WILL use a U-Haul dealer and equipment on my next project. No need to shop around.
Charles WVery nice guy very helpful
TROY GIf I had to say something negative it would be that I do not remember the gentleman introducing himself, otherwise he was very pleasant, helpful and courteous. Most certainly would visit again and again if in the area and had the need for UHaul.
JASONBENNETT DLet them know that the radio doesn't work
LYNDRINA C