teach the help to know how to do there job not having to make phone calls to find out what to do
J S
Customer Reviews for Shell 101
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is great. But U-Haul was not. Rented a double axel trailer. Upon first fill up we noticed two of the tires were balding. Eventually one blew going down I-5. We called two local U-Hauls in the area. No answer. Called Les Schwab and they brought a new tire and wheel and had us up and running within an hour. I called U-Haul and told them what happened. They said I should have called Roadside Assistance (which we found that number on the side of the trailer while waiting for Les Schwab) She said since you didn't "no refund". I said I did not want a refund, I wanted them to pay me for the new tire, wheel and hopefully labor. $371.15. They said you didn't call Roadside Assistance. Sorry, click.
PAUL GHad received a call twice after I had already returned the U-Haul asking if I had returned it. Also didn’t receive my deposit like I was told.
DESTYNIE BPickup and drop off was very quick and easy. They were helpful and overall a pleasant experience.
Jessica BGreat staff and help
MICHAEL MCustomer service was great!
ANTHONY CGreat manager. Supportive. Easy to find.
ROSALYN RFriendly and helpful. I will recommend this location to others.
DEBORAH SHelped me with an issue when we had to exchange the dolly for a cargo trailer!
Christopher DTroy in Raymond WA is the best!!!!
Christopher II have used U-Haul no about 5xs out of Raymond. In the past I have had nothing but problems with U-Haul services and came to dread using their services. In the past few years and after our recent move, I am totally impressed with U-Haul services as is my wife! It is a pleasure to do business with your staff and the vehicles are excellent. I have nothing but recommendations of professional and ensured services with U-Haul. The staff at this location is an attentive and professional guy. Thank you
Melvin CEverything was perfect costumer service was excellent
Eric SThe person on duty at the store didn't offer a receipt upon return, and I thought that this was odd. They just told me to park it out back and then made it outside to make sure that I was parking the trailer in the right spot.
edward hWhen we rented the truck somehow the return location was left off the contract so the personnel didn’t know we were coming. Also no one explained what the cost of extra mileage would be an outrageous amount of $1.00 a mile after only 42 miles.
Emma ZThe Raymond team were quick to help the return of the equipment and process went smoothly and painless. They were also pleasant and helpful. Would definitely recommend this location.
Thomas DNothing. Everything was great.
pamela bTony was very helpful and made the transaction easy.
Heather BThe U-haul team member was very helpful and accommodating.
Debbie SPerfect, helpful.
Kay GTook back the equipment without issues.
Kay GIam very upset I dropped of the truck I cleaned the inside and put the gas back in it---- you went a head and charged me 10.00 fir a gallon--- I took pictures when I git the truck of the gas gage and I put gas in at the drop off location I have a picture of the gas gage it's the same and I have my gas receipt from the shell gas station I have repeatedly used U-haul 5 times in the last couple of years. Each time you guys have harassed me and tried to charge me some kind of extra charge, this is unacceptable.
ERIC SFirst time under the new manager there - will be renting again - so a move to excellent is pending - but really believe it will be a 5-star experience.
WilliamS PGet rid of the rad hair guy . Troy is the only one that knows what's going on ..
aaron sVery helpful staff and rental went well
Stacey SGreat customer service
John ETotally satisfied U-Haul people were very nice. Thanks I'll be back.
HOWARD MAbout 1/2 a mile after leaving the location. The trailer popped off my hitch. The chains caught the trailer and kept it from being damaged. I had to slowly come to a stop so the trailer would not hit my truck. The hitch was not tightened correctly by the employee. The employee connected the trailer to my truck in assurance it was done correctly. I did photograph the trailer tongue and where it came to rest under my truck when I stopped and photographed the bolt threads on the hitch and how they were not tightened. I went back to the location and told them and showed them the photos.
Benjamin RThe people were great. Just never using Uhaul again and ensuring others will not have to go through the same bulshit I had to deal with.
Aaron Mthanks for making check in and check out uncomplicated
Shian KThank you.
Cheyenne CTrucks need to be cleaned Trucks need to be filled with gas
JD SThe location for drop off was great.
Leroy JGreat job!
gordon kTruck was filthy. Person who rented it to me wouldn't go out and inspect it with me.
Camille EGive the guy that helped us a bonus. We arrived 30 mins early and he still was able to help us out while providing customer service to other customers.
Franklin Rthey did a great job
J SWhen I returned the equipment, I complained about the cost, but I had $150 to give them and when I tried the store employee told me to leave rather rudely. I am totally unhappy about the bill from you. I received several invoices, and each had different figures on how many days. Charge $660 for later fees when the contract said the late fees would be $20 a day and it was only 12 days. The insurance was too be $8 for later fees but charged me $22 a day. They're was mention of a $300 charge for returning the equipment to the wrong store when my contract had said the address for this was in Raymond the only one in Raymond. I paid the amount that my original contact was to be $450 which includes extra tax I will never use uhaul for my moving needs again. This may be changed of the monitored for the extra insurance and taxes. I want my money back for the extra insurance back $94 plus the extra tax, and $100 for all the inconvenience and the rudeness I encountered.
Monika CSuperior personnel, very helpful. Thank you, guys!
olga LLet customer know a day or more sooner where their pickup will be. I had to drive 50 miles and back to pick up my truck. When you’re packing those two hours can be important.
James YPick up was supposed to be no-contact. It was not. Also phone call to arrange details the night before was not made - I had to call the location.
William FSmall, but worked. Staff did not offer to help disconnect the trailer
John hMake sure you have enough supplies at the location where the truck is being picked up from.
Mallory FWe have used this facility twice and they have been very helpful
John S