Don't rent here, agent doesn't come out the store to check equipment when you leave or return and charge you for for old damages and a dirty truck and you get no co operation from corporatejohnnie H.
Customer Reviews for Shell Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No way to drop off in person and receive a documented timestamp. They only side someone would come by the next day (Monday). But that could be the norm and not the exception.Theodore P.
Very satisfied with the service.DAVID L.
All is wellShari G.
Customer did not leave a comment.Shelton N.
They seem to not care about U-haul customers...Tarantej C.
This was the worst experience ever using U-Haul.Stosha R.
Stop having customers pick up from vendor location. The trucks are not mechanically checked over.Lisa K.
Customer did not leave a comment.Robert H.
Can't say it was badQuention W.
Customer did not leave a comment.Desmond B.
We were told we would receive $50 if we picked up a trailer and towed it to our drop off location. We arrived to the location for pickup and the sales associate informed us the stores had a mix up and the trailer was not there. We showed her the message and pictures from the associate who told us to pick everything/ scheduled the appointment. Needless to say we drive out of the way and there was no trailer there. We had to pay for the miles after U-Haul told us we would be compensated for picking up a trailer that was never there. Very disappointed with the service.Andrew T.
Customer did not leave a comment.GEORGE B.
Nothing the service was greatJoseph S.
Nothing, excellent service. I thought only Chick fil had great customer service but l stand correct. Stay safe durning th his pandic.Gladys G.
Customer did not leave a comment.tammy H.
Window shield was cleaned at all!sonja E.
Customer did not leave a comment.wayne W.
Customer did not leave a comment.Debra F.
The truck was not processed back in until Monday when it was returned on Saturday before they establishment closed and then I was charged an additional $20 when I was given an additional 20 miles due to the initial location that was booked not having the truck I needed.meosha M.
Customer did not leave a comment.LINDA L.
First person to "help" me was rude and dismissive.Caleb H.
I did not get the location where I was to pick up my truck until an hour after the pick up time. The location I rented from informed me where to pick up but had no idea where it was or how I could get in touch with them. It took me an hour & a call to ATT information to find it. Then another 45 minutes to get the truck. The owner had to stop every few minutes to go take care of his other customers.Elizabeth H.
Location was fine but uhaul reservations gets a poor rating. I booked the uhaul from Thur-Tues, they conformed 94 miles included and said I could drop off in Alpharetta vs cumming to save money and setup storage in cumming since that is where we moved. We were contacted Friday about returning the uhaul by 2pm that day so I had to call and explain that I rented for 5 dats, the contract showed 80 miles so I had to call and that corrected and Friday when I called about storage I. Cumming I was told the free month of storage had to be at the same place you returned the truck. When you are already stressed with the move the last thing you need is for your reservations to be messed up. This was a horrible experience and I would not recommend uhaul to anyone. I would however recommend the uhaul location in cumming as they were very helpfulTIMOTHY M.
Customer did not leave a comment.Jesse D.
Customer did not leave a comment.Jeff B.
They got me in and out with no problems!Tavoris B.
Customer did not leave a comment.franky V.
AWFUL service!! Not at all prepared to handle U-Haul customers.joseph N.
The rental was fast and easy I only had one very small issue the previous driver left it smelling like cigarettes smoke so you might want to use some air freshenerFrancine H.
Customer service was great no problems dropping off U-Haul. Thanks:)Harvey M.
Customer did not leave a comment.Joseph R.
The gentleman couldn't check in my truck I hope he has checked in my blankets he was all by himself and his defense and I feel bad for him I just don't want someone coming back down on me finding fault with anything because he told me to leave everything there and he took theTHOMAS P.
Did not give me my options for insurance did not do a walk-around of the truck did not explain to me that I would get a list of recent damages text to me charge my card without explaining to me all the details of rental of rental procedures a deposit was charged on my debit card told me after the fact next time I will go to HertzFurman B.
Make sure equipment is clean and works properly. Ensure everything customer reserves is actually with the reservationCortney K.
Customer did not leave a comment.roberto P.
The process of renting the truck was easy and uneventful. Would do it again, if it wasn't for moving.... Only one detail: they didn't have the pads that I requested. But overall, very happy with the experienceFlorence B.
It's not the place I'd recommend. It's a gas station and convenience store. Very little interest, if any, in the truck rental business. An ok location to drop off, but that's all.EDUARDO G.
Customer did not leave a comment.Khuram M.
Customer did not leave a comment.Silas W.
Be more professional, inspect moving vans before purchasing out, as well, mark for gas hand (was accused for not returning the gas, I have proof of the gas hand before moving the truck of the parking lot as well as when I returned It, and Still Was accused for not putting more gas in and I did so, actually put It over full. Very unprofessional!!Dajia H.
Didn't have an appliance dolly, but it all worked out in the enddave L.
I was over charged. It took an hour and a half to get the truck and the manager was very rude. He didn't seem to know what he was doing. I would never recommend this place to anyone.Julie M.
The truck was horrible very poorly maintained made my move so much hard the lights didn't work it was hard to drive and was skipping and they didn't even give me a discount for the trouble I called uhual to let them know that the truck was in horrible driving conditionJulia W.
Customer did not leave a comment.Terri D.
Customer did not leave a comment.rene L.
Well i was charged for equipment i did not have nor use and i tried to tell the person it was wrong and they processed it anyway so i was charged then i have to call the 800 number to get my money back. The one who rented to me was great but the one who finished it when i returned the truck was not well informed. Dont know that i would use this particular rental place again.Marsden M.
I had reserved a small truck at another location for the same day. When I got there they only has a 27 foot, which was too large. They did locate a 10 footer at another location for me.marc S.
Customer did not leave a comment.Eric D.
That was the WORSE HORRIBLE LOCATION. PLEASE REMOVE UHAUL SERVICE FROM THAT LOCATION.Cynnethia G.
Customer did not leave a comment.Duane M.
Customer service and getting the reservation correct the first time around.aquil W.
I can't say that I'd recommend this location for pickup. The man running the store wasn't exactly rude at pickup time, but he spoke quickly and shortly, making it hard to understand him. He was rude the night prior to my picku. I called to verify my appointment. I had a couple more questions after we spoke and he verified the time. However, he saif "Ok bye" quickly and hung up on me before I could get to my next questions. When I tried to call back it went straight to voice mail. I got the impression that he didn't have time to fool with me.Virginia B.
Owner showed up late to open the store, then took his time opening and turning on the gas pumps. Two of the pumps didn't work, frustrating. I wouldn't recommend a gas station, stick to the u-haul stores a storage company.Gregory G.
Customer did not leave a comment.ALICIA E.
Customer did not leave a comment.Sanjay P.
My rental experience went very well.ANITA E.
This is not the location that I booked my reservation for but uhaul had overbooked the location on Forrest hills. The manager there was very helpful in locating me another truck at a different location.Regina K.
Customer did not leave a comment.Tressa G.
Same as pick up location. He was very helpful and answered all the questions I had.Shannon P.
Customer did not leave a comment.Jesse H.
Good customer servicePhyllis S.
Customer did not leave a comment.EBONY LUCIANA D.
Customer did not leave a comment.troy W.
Customer did not leave a comment.Janice D.
Customer did not leave a comment.ROSLYNN M.
Price that I paid was more than the estimated cost for miles.... For example I estimated 75 miles of travel. And I drove 77 miles. There was a price difference of 13 dollars and clerk at counter couldn't explain why. Should have been a 2 dollar difference. I felt I got cheated out of 13 dollars. I put the exact same gas back in the truckantonio B.
Customer did not leave a comment.Donald H.
Customer did not leave a comment.CURTIS J.
Customer did not leave a comment.Janice F.
The trouble was with U-Haul support. Reservation pick-up had been changed. The store did not have the size truck I reserved. Price of the original rental was not honored. After 45 minutes on phone with 3 different people 1-800 uhaul would do nothing. I paid $50 more for a smaller truck. This is not the first time something like this has happened but it will be the last for me anyway.Donald M.
To cut down on wait time, hire more staff to serve customers.HARDEN H.
The clerk was the only one in the store and he had to take care of customers and me. He had several computer issues and it took him over 2 hours to check me out. This has nothing to do with the location I picked up the truck. The truck was difficult to drive. The steering seemed loose and at slow speeds like in a parking lot the power steering would stop working. Also on I-20 in Georgia the truck cut completely off. I was able to get it off onto the shoulder of the road and after a minute or so I wad able to restart it. It was NOT a good experience. I will probably not use Haul again.donald C.
He had a rough time with his computer equipment. He was never able to print but the attendant was very kind and respectful. We had no issues with him.Michael C.
the truck smiled like weed and cigarettesJOSEPH W.
Personal professional and very congenial. Would definitely rent from them again!!Harv M.
When i got there the store was closednittie B.
wedood locatino very comtobalPRAKASH C.
My experience with u - Haul has always been good to very good service,,, this location is no different,, good to very good,,, thxs for ur professional service!!!..ROBERT J. W.
Customer did not leave a comment.Ronnie A.
Customer did not leave a comment.Outhaivanah P.
Nice people limited parking though .GLENN C.
Customer did not leave a comment.rosa M.
Customer did not leave a comment.PRAKASH C.
Customer did not leave a comment.James P.
It was corporate employees that made my life a living hell.Allison C.
Customer did not leave a comment.VENIECE B.
Customer did not leave a comment.SYMEON ANQUORRI I.
Customer did not leave a comment.Austin M.
Customer did not leave a comment.Cassie R.
This was my second time renting a U-haul from this location, the gentlemen that assisted me appeared to be nice but wasn't honest. Upon returning the U-Haul I explain to another guy who appeared to be much younger than the first guy who was much older than he. The younger guy was very cold, in considered, nasty, tried to be hard cord by telling me that "that is your problem that you filled the gas tank up to full. Too bad, your lost" I tried to explain to him that as I was getting gas at his location the pump kept reading not half full, the gas gage was reading not half full, so I continue to put gas in the car until it was over $40 dollars and I knew then that either something was wrong with the gas pump or the truck gas gage. As I tried to explain to the guy to reimburse me or deduct from what I old, he was very persistent on being rude, nasty, and unprofessional. I told him if he didn't accommodate me, I was going to call the police. He said "I don't care, and get out of my store." He never asked for the key, or the returned mileage. In addition, he never gave me a print out of what the difference in mileages were. I waited outside until the police arrived and explained to them what took place. The police waited for me and the store guy to finish the transaction. The first guy (older man) who assisted me originally told me that $100.00 + 10.00 for equipment will be automatically deducted from my credit card. The total came to $221.00 and the second guy tried to get me to pay an additional $91.00 and some change. I tried to explain to him that I only owe you $121.00 not $212.00, so it took him a while to fix or accept the fact that he was only getting $91.00 or $112.00. My experience with him was horrible. I will never be back and will tell my friends and family members not to stop there at all.IZOLA B.
Customer did not leave a comment.JACKIE L.
Customer did not leave a comment.Jackie L.
Customer did not leave a comment.Bryan T.
Customer did not leave a comment.Bridget N.