Customer Reviews for Shell Gas Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shell Gas Station

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Archie S. on

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There were a lot of ants in my truck that I wasn't even going to bother complaining about until I was charged $40 for gas after I refilled it up to the level it was at on pickup. I'm glad I took photos of the levels/mileage on dropoff. Please assist.

johanna a. on

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Great service, great location. Pickup was easy, truck was nice and clean. Conveniently enough it is a gas station with low gas prices so fill up before return was perfect and seamless, thank you!

Frank D. on

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It was local, friendly, not as quick as I would have liked it to be, but I was in a hurry and that was my fault. I will use this location from now on!!

Alyssa P. on

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we turned in the truck around 915pm last night and were told the location was going to be open until 10 pm and once we gothtere no one was there and tries to do the online instructions and when i tried to follow instructions it was saying no record of rental so couldnt follow directions. on top of that i treid calling to speak to someone for better instructiond and it was on hold for 30 min!! to have the call disconnected.

Cathy K. on

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Customer did not leave a comment.

ELIZBETH G. on

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The woman and man who helped were extremely helpful and we were out of there fast !

Mariana G. on

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It took the attendant over 30 minutes to check me in. Also my receipt was wrong. I was way over charged. I turned in the vehicle by 6pm on July 3rd, not on July 4th as the receipt states. I need to be contacted about this ASAP as I need the charges to my account adjusted. (760)457-8003.

Sangjun K. on

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Made truck and trailer reservation and needed to go two different places to pick up two items. very inconvenient.

gloriia z. on

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Customer did not leave a comment.

curt m. on

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Great experience. Everything was ready to go on time and the move was completed without any problems. Would definitely use this location again.

Carmen C. on

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JOSE O. on

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Carlos M. on

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This location was closed when I dropped off the vehicle. However, my problem is not with this location. My problem is with the original drop off location that was on my contract. I went to drop off my vehicle at Hannas Mobil in Whittier, CA and the man working there didn't appear to know what he was doing, so he called someone else and I wasn't able to understand what he was saying because they were speaking another language. After being on the phone for about 5 minutes, he hangs up and says "we can't take your vehicle because we have no room in our lot." However, that was a lie because I parked it in a spot that was available near the other uhaul vehicles on the lot. You can't expect customers to honor the contract if you (or your partners) will not honor the contract. Your customer representative recommended a different location but that location was out of my way and I had an appointment shortly after my scheduled drop off time.

Luis C. on

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Customer did not leave a comment.

Susana L. on

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The Uhaul van we rented had a horrible smell. It was very dirty and had many empty water bottles. I plan to rent a weekly van but was not happy with the service and the fact that my husband was not able to pick up the van. It took us over 2 hours to pick up our rented van by the time we go thru customer service. This was my second time renting from this location and it will probably be my last.

Lucio M. on

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Clean windows for a better view to driver

samuel o. on

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Karen C. on

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CONWAY L. on

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I am a die hard Uhaul fan and have been using Uhaul since a kid. They made it very difficult to pick up the keys. the inside of the truck was dirty, no dollies after I ordered them, No moving sheets, and it added 12 extra hours to my moving experience. We had to carry everything. This wore me and my friends out. I had to get another truck to get the fridge which took another 6 hours and barely got my stuff out of my house to the next house before I was charged and extra months rent. Worst Uhaul experience I have had in almost 40 years.

Bernardo R. on

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Clean off the animal hair in the seating area. I understand that it's a rental and people are going to be dirty and gross But having to deal with animal hIr stuck to your clothes and you don't have any animals, that's just nasty and smelly. And also the windshield could be a little more clearer because this one was filthy regardless of the windshield washer which I didn't use in lieu of having a dirtier windshield from the grime already on there.

junshan l. on

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Customer did not leave a comment.

Tracey L. on

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I had order pick up on my cell phone. Now I really don't like to do things this way but I wanted an early start. They did not get that I had to sit and wait for 1/2 an hour and they do everything manually. My drop off location I had to redo which was farther away from my home. Which yes I went 9 miles over with that... Not great service. The girl was just not very helpful at the desk very blah.

Luis C. on

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Customer did not leave a comment.

Christina G. on

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I had my pick up scheduled ahead of time for 7am when the location was set to open for the day. The lady working the store did not arrive until just after 7am. She was then in no rush to open up and just counted cash etc until 715 when she finally let me in. Even then it was like she really didn't care about my being there, didn't hurry at all and didn't apologize for being late. The guy I did my return with was nice though.

Alfonso R. on

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Gill J. on

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Cathy was very nice and professional.

Ronald R. on

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Quick easy and wonderful

Keeter R. on

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Juan R. on

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Zimri G. on

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ruben l. on

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mark w. on

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Marty P. on

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