Customer Reviews for Shell Gas Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shell Gas Station

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MARINA E.
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Customer did not leave a comment.

Alex B.
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The process to remotely pick up the uhaul was incredibly long and strenuous, having to find two people to call and independently verify who I say I am seemed silly, and to top it off another person came at the same time with a reservation for the same uhaul! Plus the dolly and blankets I ordered were nowhere to be found. I would not recommend using Uhaul as a company to anyone else looking for moving equipment / trucks.

Liz L.
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Customer did not leave a comment.

ALEX M.
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Customer did not leave a comment.

Catherine E.
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Warn customers there is no parking ah the gas station so they can plan accordingly. Wasted time Trying to find street parking and could only find parking for 2 hours, so didn't get to use the truck for the full 4. Very displeased.

Mary C.
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I would definitely recommend this Uhaul Santa Monica location to folks. We selected self pick-up option which went well. Truck was clean and mileage/fuel right on target. It would have been nice to pre-load drivers' license and personal info prior to rental to speed up self pick-up check-out time. The attendant at this location was very helpful. He repeated steps we needed to take and was very respectful and considerate. He represented Uhaul very well and we appreciated his guidance.

Sunny B.
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Faster computer

Katherine I.
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Customer did not leave a comment.

Alexander W.
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it was strange going into a shell gas station to pick up.- there was no sign but we saw u- hauls. and the cashier seemed too busy to be doing both jobs...

Robert D.
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Charged me for a parking spot I couldn't get because the staff had their personal vehicles in them. Had to drive home and take an Uber back. They made it seem like it was my fault. Horrible experience at this location and it seems like the location down the road knows about it because they told me if I have any problems to come to them. I would like a refund for my parking at the least to make this right.

Lian P.
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The app is a good idea, but has not been well executed. Very slow and not easy to navigate or receive help. I had to call customer service after my agent in the chat didn't respond to me for 30 minutes after I kept asking for an update. I finally was in my rental truck 50 minutes INTO my reservation, which did not push my truck return time either. I still had to return by 3pm, though I paid for 6 hours and practically had the truck at 10am. I also was not pleased with the ending charges. It's advertised to be $29.99 but doesn't include all the other add-ups. In the end, I was very dissatisfied with my experience.

JASON B.
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The worst experience from a brand. This is a mom and pop shop that didn't have the transporter I requested. I had to drive 3 hours through downtown LA traffic to pick up a transporter. When I get back they don't know how to load my car. Complete waste of my time and terrible experience. Caused me to pay my movers 4x and I didn't arrive to my location until Thanksgiving, where everything was closed. Thanks Uhaul for the worst experience of all time.

Lilian L.
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After we got there, we were told by owner that they do not accept return truck not belonged to them. Uhaul computer system definitely needs improvement so the staff knows each location limitation. I was told to drive another 10 miles to a different location. First, I will pass the 24 hour timeframe. Second, the mileage driven to the first location will be wasted. Third, my time is wasted. After I insisted to talk to a manager, I was told that I could leave it there afterall.

Christine L.
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Exterior of the car was very dirty and the windshield was very dirty. Interior was fine

Brittany T.
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Customer did not leave a comment.

Lindsey L.
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The computer system was not working when checking in so it took a while to check in and check out. The attendant was very helpful through the process.

Samantha H.
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My experience with U-Haul was unacceptable. After being switched to different pick up spots multiple times after being GUARANTEED a truck at the original location, when we were finally able to get a truck, there was a man asleep in the back. The gas station manager that gave us the keys to the truck clearly knew the man asleep in the back. He was not alarmed at all that he was asleep there. It took several minutes to wake the guy up and get him out. I have complained to U-Haul twice already and have heard nothing back. I highly recommend never using U-Haul's services.

Luca R.
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Hello - I am extremely dissatisfied with my experience renting from U-Haul. I found this process to be thoroughly inconvenient, poorly organized, and inefficient in almost every conceivable way. It took 20 minutes to actually get the keys to the U-Haul, which involved providing multiple "alternate contacts" - the first contact I provided was apparently insufficient - and inputting information I had already provided to U-Haul while making the reservation to begin with. More significantly, I was explicitly told by multiple representatives on the ground at the location where I picked up and dropped off the U-Haul that I did not need to refuel the truck. And yet, I have been charged $18 for 3.5 gallons of gas, which is absolutely unacceptable. Furthermore, I thought I had reserved a 9" Cargo Van of the "Sprinter" variety - as indicated in the photograph on the U-Haul website - only to find a van far less maneuverable and much more difficult to drive. This is all to say, I found this experience renting from U-Haul sufficiently inconvenient and duplicitous to never rent from your company ever again. Thank you, Luca Rojas

Kate B.
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Customer did not leave a comment.

Odilio C.
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Customer did not leave a comment.

Derrick W.
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Perhaps make a sign to show where trucks should be parked. When the gas station is busy, it's hard to know find a spot to park the UHaul to go inside and talk to someone. This will avoid people having to move the trucks a second time to the designated UHaul parking spots.

steven G.
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Customer did not leave a comment.

Griffin H.
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I swear by all that is good and holy, you have been a blessing and a dream of a company to work with and I love your staff and everyone who played a part in helping me. You made the impossible possible, thank you. To improve: your computer systems need to accurately reflect the size and quantity of avail units in a regional setting. Like “ so do you have any 10x10x10s in a 50 miles radius of 90245.

Mohsen M.
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Upon checking out the vehicle, I asked the guy to have only flat rate and gas/mileage, no extra charges, he said he did it but didn't give me a copy so that I could see what the charges were. When I returned the vehicle, a second guy said I should leave the key and go. I said I wanted to finalize transaction and get a receipt, he made me wait long time until he would go with me to check the vehicle. Then he was playing with his phone and his computer, claiming that transaction was finalized but I didn't receive an email. I called customer service and after a long wait I could speak to a customer service representative. She confirmed that my account still showed that the vehicle was not yet returned. She called the guy and immediately the guy pretended that he solved the computer issue and he could finalize the transaction and give me a receipt while he was still on the phone. Then I received an email with receipt which showed I was charged an extra $5 for Safe Trip! I only drove 16 miles in the neighborhood altogether, I didn't need road side assistant. I didn't understand why the first guy confirmed that I had flat rate and gas/mileage only. Very bad experience, I spent an hour just to get a receipt and I was charged extra for something that I didn't need although I had asked to have no extra charges.

Ian H.
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Check in / Check out could be a bit more technology enabled.

garth C.
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Customer did not leave a comment.

Tosha P.
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They three gentlemen that helped me were kind and patient. It was a great experience renting from here.

silvy H.
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Customer did not leave a comment.

ANGELA S.
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Everything was organized, customer service was excellent. One idea might be to review additional driving mechanisms not usually found on most cars or SUVs. Otherwise, everything was great.

Christopher M.
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The workers both when I picked up the truck and dolly and also when I returned later today Were both very nice and very well spoken and most of all Extremely Knowledgable about U haul products .. Thanks for a great experience -C. McGrath

dan H.
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This location was filled with homeless individuals outside camping out. Not the safest location in my opinion..

Rudy M.
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We didn't use the dolly and blankets we rented but they we asked them if we can be credited for those they said no. Other than that, everything went very smoothly and the fellow was very courteous and friendly. Also, I was able to leave with the truck in a timely manner.

Paul W.
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They did not follow how long I told them I needed the equipment and set the rental to a very small time window (a few hours) and did not tell me if I go just one minute over that time they will charge AN ENTIRE EXTRA DAY. This is dishonesty and robbery, especially since I told them a few times I would need it much longer than the time they ended up putting on the contract. They hurt ignored it or didn't care and figured they trap me into the other day charge. Then they charged me for two days of coverage that I didn't order. There is another paper I signed that shows i denied coverage, (and originally ordered it online without it.) Yet they added it anyway. They said all these things are uhaul policy and I need to take it up with uhaul. But when I called uhaul they said that these things were keyed in by the location and uhaul is opening a case against them. But no guarantee I'll even get a credit for these dishonest practices.. So this location is very very shady and will add things to your bill after the order. They tripled my bill for a 4 to 5 hour rental. Puffed up a $50 rental to about $170. Ridiculous. Don't go here. Because you'll get a shock when you return it and have to fight the bill.

Mike H.
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Customer did not leave a comment.

Karibi D.
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Customer did not leave a comment.

Mary Kristen T.
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Customer did not leave a comment.

David B.
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Request for an appliance dolly was not able to be satisfied by this location, so had to go to another U-haul location to get one. Would appreciate the U-haul website being up to date with what a given location has to offer and directing its clients accordingly. I have no problem with this location but rather with the management of equipment by the online website.

Fiona S.
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When I arrived the employee who was working told me there was no where to park the truck because they were "full." It wasn't until I called the number on the receipt I received earlier that he came out and showed us a space behind the store. He was not exactly helpful.

Brianna T.
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Customer did not leave a comment.

Reza M.
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Easiest rental truck experience I have ever had. Highly recommend this place!

rachel T.
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I would not rent from Uhaul again do to the fact they asked for more than the renter's and the driver's information. That is not necessary and was an invasion of privacy to a friend.

Gary S.
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Customer did not leave a comment.

PAUL H.
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Customer did not leave a comment.

Nic W.
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No improvement needed! Everything ran smoothly, the van was there on time, the representative who checked me out was awesome, and thorough and answered all my (many) questions! A great experience. Will definitely rent from this location (Shell @ Pico in Sta Monica) again!

Fabio T.
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very friendly and efficient

Jeremy F.
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Quick service. Very helpful.

Marlo C.
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Headlights were broken, didn't find out until overnight moving. A bit dangerous but we made it alright

Matthew M.
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Customer did not leave a comment.

andrew K.
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Picked up a truck with 1/4 tank of gas left in the tank. Awesome? Not. Returned it with 1/4 tank but was still charged by the location for fuel anyway. Cool.

Samantha W.
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Customer did not leave a comment.

Brenda A.
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Customer did not leave a comment.

Dara M.
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Customer did not leave a comment.

Phillip S.
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Customer did not leave a comment.

Josh M.
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This location tried to charge $5 to leave our car in the parking lot while we used the truck. So my wife followed me to the location. They were rude, and charges the additional insurance even thought I stated in my reservation I did not want it. Would not recommend this location. Go to the REAL uHaul location

Alan Adan M.
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Customer service online was slow and not helpful.

Martin S.
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Customer did not leave a comment.

Chen R.
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Customer did not leave a comment.

Jeffrey F.
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I am still upset that Uhaul relocated me to this location from my previous order which was at 8am that morning. However, this location was well-staffed.

James C.
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Staff was painfully slow to help me. Took twenty minutes from when I walked into the door to get set up. They also forgot to give me back my license and I had to come back ten minutes later to pick it up. Back of van was dirty. Mostly staff was really rude and seemingly clueless. They give uhaul a bad name.

Chris D.
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Customer did not leave a comment.

James Q.
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Super friendly staff and clean establishment. The attendant who helped me was so nice and helpful! 10 out of 10 stars!!

Spiros S.
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Customer did not leave a comment.

Lauren B.
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Customer did not leave a comment.

david W.
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Very nice and competent staff.

BRETT L.
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They were disorganized and did not have paperwork ready. No place for customers to park. Refused to give us rental receipt for rented vehicle.

marcello F.
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Customer did not leave a comment.

Tim C.
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Customer did not leave a comment.

andrew R.
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This was the best truck/van rental experience i have ever had. I will definitely use again for quick convenient furniture moves.

Timolin B.
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Customer did not leave a comment.

Richard M.
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excellent rental experience

Sarah W.
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Customer did not leave a comment.

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Very easy process and friendly staff.

Cole N.
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They had no idea what they were doing. Made the process extremely difficult. Would not rent at Uhaul again

Alessia C.
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I had to return the truck at 1.30. I was punctual however the truck was still full. I asked the next customer if he could let us go to the storage and empty the truck. We found the nicest person we could meet and the nicest renting company who accepted the favor ! People can be very very nice sometimes when you do not expect it. I will always remember this experience because I didn't know the price was the same if I would have rented it for a day so I did for just three hours. Still, I was very lucky to find a nice person both client and company!!! Again, Thank you! Alessia

John S.
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Customer did not leave a comment.

GWENDOLYN B.
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Customer did not leave a comment.

JB O.
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THE ATTENDANT WAS EXTREMELY KNOWLEDGEABLE, EFFICIENT AND COMPETENT!

LARRY C.
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Customer did not leave a comment.

Kristina S.
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Highly recommend. Friendly, convenient -- great service!

Ingrid B.
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Customer did not leave a comment.

houston C.
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Customer did not leave a comment.

Georges M.
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Customer did not leave a comment.

Scott G.
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Made it easy

madeline M.
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Could use better signage, as the Shell station and carwash block the small U-Haul area in back. The Shell cashier doubled as the U-Haul rep, and he did handle the drop-off in a professional manner.

DYSON C.
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The location was fine and the employee at the shell station was nice and helpful but the uhaul online experience was terrible and picking the van up became a long hassle. Also, the van smelled like funky old cigarettes.

Steve H.
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Customer did not leave a comment.

YOSEF Z.
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Extra charges that were not on original estimate showed up on final bill. Appears dishonest.

anthony S.
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Customer did not leave a comment.

cinthia C.
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Customer did not leave a comment.

James M.
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Filled gas into the Van at 6:57 PM, Keys were given to cashier at 7:00pm This was a 1 day rental. Please advise

Carter B.
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Very easy, after filling fuel, the attendant parked the truck for me. Made the whole operation very smooth.

AMBER R.
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I had an issue with Uhaul at a different location, and this location was very accommodating and helpful!

Gregory S.
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When I returned the U-haul, the gentleman who helped me check the truck back in was polite and tried to answer my questions. His colleague, Victor, however, was rude and unprofessional and made U-haul look really, really bad to all in the lobby. I simply had a question about the blankets and wanted to know the difference between going to my new home a half a mile away or just paying for the missing blankets. While the one guy was looking this info up online, Victor yelled at me and stated that I would need to leave a payment of $21 for the blankets because the one polite guy was looking this info up. The way he yelled it at me made the three other people and the polite guy who works for U-haul look at him like he had lost his mind. When Victor saw that everyone was looking at him and his rudeness, he tried to back peddle but I just told him "Bill me. What's your full name" which he did not give to me. I do not know what happened to the staff and training that U-haul normally had in the past but it is not part of the company any longer. I will not be renting from them in the future.

Alexandra M.
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Customer did not leave a comment.

Jewelene S.
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Customer did not leave a comment.

Rick L.
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Booked online but wasn't able to get the car quickly even though I had logged all if my info

Alyssa G.
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Was charged for items I didn't even have

Jason P.
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The poor cashier had no help and his computer was so slow it literally took him 30 minutes to process my order because he kept having to help people get gas and his computer was super slow.

Kelly H.
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Customer did not leave a comment.

Gary P.
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Bad service at this location. It's a gas station so no one to help get you a truck and you have to wait a long time. Only drove 4 miles and put 1/2 gallon in tank and they charged me 6.95 for low gas. Had all kinds of stories and lies about why. I usually go down the street but they were out of trucks and sorry I had to end up at Shell gas station gett My ripped off and time wasted!!!!!

No reviews have been submitted for this location.

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