Customer Reviews for Green Valley Chevron
(U-Haul Neighborhood Dealer)

Rating:

2.0

Location is a gas station. One person working there. Told where trailer was and to go hook up. Is was inaccessible to hook up.. facing the wrong way. It was also dirty inside. I had the drive around the lot and jump the curb backing up to hook up to trailer with no help from uhaul. Came back a a different person working... told just drop it off where you picked it up. Not a raving fan of this location.

Rating:

3.0

The rental was dirty and although I noted that and took pictures and cleaned it up myself, I received nothing. If I take the truck back dirty, they say they will charge me $25 however, if I receive the truck dirty and have to clean it myself, I’d expect that I should get a $25 discount. However, I got nothing, I have to do the cleaning because they inspected the truck and possibly charge someone else $25 but then did not even clean it for me when I picked it up. I think that’s bad policy.

Rating:

2.0

Service trucks properly by having the interiors cleaned, a full tank of gas as we only had 1/4 of a tank of gas at pick up and we had a gouge in the tire that we ended up having to have replaced by right side assistancebefore we could even load our truck.

Rating:

1.0

Wasted over an hour due to computer problems. Really? Staff was good but U-Haul HQs not so much.

Rating:

3.0

The pickup I rented was dirty from previous renters. It slipped through without being cleaned. The two attendants I worked with pm and am were very knowledgeable and easy to work with. I definitely would go back. Roger Skaja

Rating:

5.0

Great customer service. Very helpful on the entire process. Thank you.

Rating:

5.0

I haven't ever rented a truck before. Im in my 70's. Everything new to me and a bit complicated and overwhelming. They went out of their way to help me by explaining everything to my understanding. I would definitely recommend this location to anyone needing to rent a Uhaul product.

Rating:

3.0

Axle broke in route to pick up cargo.

Rating:

5.0

I am behind happy with the convenience and ease of renting a truck at this store. I absolutely met one of the nicest gentleman today. He makes your store. His customer skills are superb.

Rating:

4.0

I didn’t see anything that would need improvement at this time…

Rating:

3.0

The cab of the truck was dirty. I even had to clean up somebody else’s Doritos from underneath the driver seat. There was liquid spills/stains on the console where drinks had spilled, but nobody wiped afterwards. There also was a leak in the attic which soaked all the bottom boxes and when we got to the location, we had to very carefully remove them, flipping them upside down because the boxes were so soggy that the contents were ripping through.

Rating:

4.0

Expensive and restrictive. the equipment needed to be returned to the original site. 2000 mile round trip,

Rating:

4.0

The trailer was in good condition. The customer service was helpful and nice 👍🏾

Rating:

5.0

This location was a life saver for my husband and me. I cannot think of anything that needs improvement.

Rating:

5.0

I would absolutely recommend renting UHaul through the Green Valley Chevon. Though not traditional to get a UHaul from a fuel station, Chevron employees were very helpful and accurate in the giving and taking of information. They were polite and everything worked out well for us with the pick up and return of the vehicle.

Rating:

3.0

Van was so dirty when we picked it up. Ordered a different model which was there but was told that one was not for us. Windows inside and out were dangerously dirty. Check engine light was one the entire time and AC blew hot air. For 8000 miles on this vehicle, it was in very bad shape. It should have been maintained better and at least cleaned out before we took it. Very unhappy with quality.

Rating:

2.0

Computer was down and it took 1 hour and 15 minutes for them to just wand write the contract information and do it from a tablet. Gas level was wrong, so I had to go tell them it wasn't at 7/8 when picking up the truck, it was at 3/4. App wouldnt work so I couldnt take any pictures of the pre-trip truck condition. Employee said he didnt know what to do! Very disappointing. This used to be a good check out location, as I typically rent 8 trucks a year! Final straw, was put gas at the need back into it, and it couldnt print out a paper receipt. I had to go back inside for a receipt. Just issue after issue!

Rating:

5.0

Fantastic service. Third time I've used this location and they are always excellent. Thank you!

Rating:

1.0

The manager was rude and unprofessional I told him I wouldn’t be back and he said good we don’t need your business. The truck was not ready and the gas was empty. Argued about giving me a milage adjustment and refused to give me a receipt and said he would email one. I’ve been a good U-Haul customer over the last 10 years but not anymore.Every customer deserves respect and should be treated as a valued customer. I’ll take my money elsewhere!!

Rating:

4.0

Actually check the condition of a unit before resenting. I had to clean the previous renters debris to turn it back in.

Rating:

5.0

👍

Rating:

5.0

Great short term rental.

Rating:

3.0

Yard what’s congested, whole was just ok

Rating:

5.0

I’ve rented two trucks for a half day in the past month. Both exteriors we extremely dirty and bugs all over the windshield. Today’s truck needed the box to be swept out before I could use it.

Rating:

5.0

The employees at this business were very friendly and helpful. Made the process very enjoyable. I will definately be back

Rating:

5.0

Keep the service provider, she was fast, efficient, helpful, and a pleasure to deal with.

Rating:

2.0

Reserved a 15' truck, want available at the original location. Went to a 2nd location and also wasn't available, was given a 26' truck but it wouldn't fit down the driveway of the home we were unloading in. Ended up having to unload into a storage unit and calling someone else to help with the move. Was not a great experience and doubled the work load. Pretty disappointed in the whole ordeal.

Rating:

5.0

Customer service person very pleasant professional and knowledgeable. Made experience easy.

Rating:

5.0

First of all, great product. There weas some difficulty with my original order. I needed a car hauler, but was given a ramp trailer. The Uhaul employees cancelled that contract and got me a car hauler. The issue is that my credit card was not immediately refunded. I was told that it would take 3 weeks or so.

Rating:

5.0

Tac was amazing! We had tried to rent from the Duval location, but the owner never showed up or tried contacting us, so we went to the one on Beta, and Tac had told us that the other owner has a history of letting people make reservations and not showing up to rent them the vehicle. Tac was able to get us into another vehicle and gave us a discount for the inconvenience the other uhaul had put us through.

Rating:

5.0

Friendly and easy to rent

Rating:

5.0

Lori and Barbara were so nice and helpful! We swept out the back of truck, it was full of short pine needles and dirt; otherwise great. Tire pressure light was on but wasn’t an issue. We will definitely rent from here for our next storage clean out.

Rating:

5.0

For two years in a row I have dropped off the trailer at this location. These people are used to running a U-Haul business in addition to their gas station/convenience store. I cannot rate them highly enough.

Rating:

3.0

I had specifying asked for a 6 X 12 covered trailer with a ramp and they did not provide me with one even though it was specified in writing. I had to find a ramp to load a half ton motorcycle and it was a real challenge. I am very disappointed! Mr. Ceballos

Rating:

1.0

They charge me twice for the price

Rating:

5.0

Staff was friendly and helpful. Thanks

Rating:

5.0

The staff were very knowledgeable and very good customer service.

Rating:

5.0

Great location with excellent staff. Very helpful and professional.

Rating:

4.0

The people are very friendly, knowledgable, and helpful. They were able to quickly assist when the reserved van wasn't in their system as the confirmation showed. For the van itself, The right side mirror was broken and it was difficult to use it during the trip and made it dangerous at times with heavy traffic. Please make sure all parts of the these trucks are in proper working order for safety. We will make sure to look at everything next time on our part.

Rating:

5.0

Lady that helped was outstanding. Wish I could remember her name Both on check out and check in.

Rating:

5.0

I went ahead and asked if we return it a little early to get it off the truck. The attendant was polite and went the extra mile to accommodate our needs.

Rating:

2.0

This uhaul dealer had no furniture blankets, even though I had ordered 24. And the 26' truck had 175000 miles on it.

Rating:

2.0

I reserved 20 blankets but when I got there to get my truck and blankets. I was told that they had no blankets because people don't return them we don't have any to rent out. So now I'm moving and no blankets. Thank you Good Will. I think this is not a good business plan.

Rating:

3.0

The staff were wonderful and kind, I would 100% recommend the staff, but not the location. The truck smelled like a sweaty gym sock, the AC smelled even worse, had to roll down windows during use, which is not ideal in southern Arizona. Inside the box, the floor was gritty, and sandy, meaning I had to add extra miles, and spend extra money for a barrier on the floor. Parking was way too tight for no reason, this lot has plenty of space to park there is no need for everything to be mirror to mirror.

Rating:

5.0

The staff was very friendly and very helpful. I had to extend my rental twice and they were very gracious in taking care of me.

Rating:

3.0

Windshield was splattered with dead bugs And could have had some verbal instructions explaining the mirrors and the stickers on the dash

Rating:

2.0

Truck was dirty inside and outside. Interior steering wheel was sticky and dirty, inside of windshield was smeared and dead bugs inside with one live one crawling on dashboard. Outside front windshield and grill/bumper was covered in dead bugs. Service was below par. Gave no explanation of what to do once located truck or actual receipt showing information. Did not have the number of blankets ordered. Truck was not ready or loaded with purchased supplies when we arrived.

Rating:

3.0

Give good info to renter and confirmation of rental prior to having the renter sign, I got stuck with a location not agreed by me and was stuck by contract.

Rating:

4.0

Best cheese sandwich I’ve ever had !

Rating:

1.0

My U-Haul Experience I reserved a 20' truck along with a utility dolly, furniture dolly, and moving pads through the U-Haul app to help with my move. When I arrived the next morning to pick up the truck, I couldn’t get the lockbox open to retrieve the key, so I went inside. An older lady assisted me, and I was able to proceed with check-in on the app. During the inspection, I noticed that none of the additional rental items I had reserved (dollies and pads) were in the truck. I documented this in the app with photos and noted the missing items. Because I was in a hurry and already frustrated, I left without them. When I returned the truck, I saw that I was still being charged for the missing items. I went inside and asked about the bill. A younger lady told me there was nothing she could do but gave me a number to call. I mentioned I would instead submit the issue through the app’s billing form, which I did immediately. The email response I received stated that a representative would follow up with me — but it’s now been four days and I haven’t heard anything back. I paid for items I never received, and the lack of follow-up has been extremely disappointing. I hope U-Haul can improve communication and customer support to address situations like this more fairly.

Rating:

5.0

Tac was exceptional.

Rating:

5.0

No comment

Rating:

5.0

The overall experience booking a cargo van on line at this location was easy and streamlined. The staff was friendly and helpful in walking me through the entire rental verification process. I would recommend this U haul location for your moving needs.

Rating:

5.0

Amazing customer service! 10/10 highly recomend