Customer Reviews for Chevron Green Valley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Chevron Green Valley

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Martin A.
Rating:

Customer did not leave a comment.

Dennis H.
Rating:

Customer did not leave a comment.

Angie L.
Rating:

Customer did not leave a comment.

Michael S.
Rating:

Not only did my app not work but the truck that I was in the system for my pickup was stolen from the u-haul place my time was waste I rented a truck for 6 hours it took an hour and a half to just rent the truck I will never rent from u-haul again I will be using budget rental trucks from now on

Kerri K.
Rating:

False advertising of prices. Clerk seemed very annoyed about his job. There was absolutely no customer service.

Randy D.
Rating:

Customer did not leave a comment.

Aaron P.
Rating:

Customer did not leave a comment.

Thomas B.
Rating:

Customer did not leave a comment.

GARY L.
Rating:

Customer did not leave a comment.

Robert M.
Rating:

Improve web site. Had to go to office to make reservation, they had to call to get over charge corrected.

Yvonne J.
Rating:

Roger at uhaul in Green Valley Arizona, was FANTASTIC!!!!!!!!!! I'm still waiting on my refund, since the trailer was too small for my personal truck. Other than that, it was a great experience.

Gerardo D.
Rating:

Customer did not leave a comment.

Lyle L.
Rating:

Name change....no longer Shell now a Chevron.

traci H.
Rating:

Shannon at the Beta St location in Green valley was excellent!

joseph T.
Rating:

None

MIKE J.
Rating:

Customer did not leave a comment.

Robert S.
Rating:

Great people. Even when busy, everyone was treated very nicely.

Dave M.
Rating:

Everything was perfect.

Dean C.
Rating:

Well done, great guy to work with.

WILLIAM S.
Rating:

Outstanding customer service I will use this location again and recommend it to my friends. Thank you.

Andrew W.
Rating:

Customer did not leave a comment.

harold N.
Rating:

Friendly prompt more than pleased!

joe R.
Rating:

Needed a little lubrications on ratchet straps.

GEORGE H.
Rating:

Do not use U-Haul main office. They said I could pick up the truck at 7:30. Untrue. Fortunately for me, and although the local dealer did not open until 9, they saw me standing there and once I explained my situation with U-Haul, they opened and let me rent the truck which put me back on schedule as I had hired two guys to help. The local retailer was excellent. Not sure if I would use U-Haul again. Promise you anything but not deliver the ordered equipment at the prearranged time.

Sharon S.
Rating:

Once again, extremely helpful and professional treatment!

Johanna H.
Rating:

Don't give a 95k truck to someone going halfway across the country. Truck broke down and we could have had a major accident.

bob L.
Rating:

Only one person running the location so he wasn't available to help us hook up the trailer. Having help would have been convenient. I was not told that I would be getting a link to use to verify the condition of the trailer. By the time I stumbled upon the link it timed out and I wasn't able to upload pictures that I had taken of the trailer.

Sharon S.
Rating:

Extremely helpful manager and staff!

LLOYD N.
Rating:

Busy Convenience store with scant little service/help due to one employee manning cash register. 26 ' truck A/C non functional.

John K.
Rating:

Return location is based in a convenience store. Store did not have enough staff to properly process vehicle return. I filled gas up to 3/4 tank per contract at their location prior to handing keys over. Their was no one available to check in vehicle until next morning. The receipt I was emailed the next morning showed a 20 dollar gas charge. It is unacceptable for the process to happen like this.

CAROL C.
Rating:

The person who took care of us when we returned our equipment in AZ was GREAT!!!! He had wonderful customer care skills. He had to get permission for us to return the equipment to that location since the one we were told to return it to was CLOSED!!! He did this with a smile and was very happy to help us and gave us such great service that I was blown away.

John S.
Rating:

Roger, the guy who checked us in, was great! Super friendly and helpful.

Stephen H.
Rating:

Customer did not leave a comment.

FRANCES S.
Rating:

Very friendly.

Lauren G.
Rating:

Customer did not leave a comment.

Glenn R.
Rating:

No changes needed all is well

Cheryl C.
Rating:

Customer did not leave a comment.

Stephen M.
Rating:

Instructions on use of trailer would have been nice

Stephen L.
Rating:

Customer did not leave a comment.

gerald W.
Rating:

Customer did not leave a comment.

Carlos S.
Rating:

Don't confirm a reservation if rental truck is not available on pick up date.

Dylva P.
Rating:

Customer did not leave a comment.

kemp L.
Rating:

Jose and Roger do a great job, they are real assets to the company!

David R.
Rating:

Customer did not leave a comment.

RICHARD D C.
Rating:

Very friendly and accommodating. I highly recommend this location.

Johnnie S.
Rating:

There is not much to improve. They did a great job getting me in the truck and out of there. And on the return they where fast and easy to deal with. Thanks

brian W.
Rating:

Great service

DALE Z.
Rating:

Customer did not leave a comment.

Victor C.
Rating:

The employees were excellent. Quick and knowledgeable.

Darren O.
Rating:

Nothing. Two gentLeman that heLped me were very professional and heLpfuL. Very happy with service. Thumbs UP!! ????

martha F.
Rating:

Customer did not leave a comment.

Todd A.
Rating:

Customer did not leave a comment.

Craig W.
Rating:

Customer did not leave a comment.

Olin G.
Rating:

Customer service is horrible. Over charge and still haven't gotten my refund. Not happy with this company.. worse company ever

Richard W.
Rating:

Customer did not leave a comment.

Kevin T.
Rating:

Very helpful customer customer service.

Manveen S.
Rating:

Customer did not leave a comment.

Lynn B.
Rating:

Customer did not leave a comment.

lori D.
Rating:

Customer did not leave a comment.

James B.
Rating:

We are very happy with the Green Valley location! I really want to thank Jason, the Regional Manager! What a nice and helpful person!

Chris M.
Rating:

Uhaul Area manager checked me out - very professional, excellent customer service.

Marlin W.
Rating:

Customer did not leave a comment.

Paul C.
Rating:

I was bothered that U-Haul announces that they are an essential service provider but they do not extend, like almost every other company, a first responder discount, and in fact increased my rate because I canceled then tried to reopen my reservation a day later. The purpose of this rental was due to a family death and there was no compassion what so ever, just greedy and charged me $45 more than originally agreed. When asked about this I was bounced around to different reps who each gave me a different response. The trailer I rented worked as expected.

DAVID A.
Rating:

Customer did not leave a comment.

Sharon S.
Rating:

The three male employees refused to help me unhook the 4x8 cargo trailer. I was alone, a 71 year old female, and was forced to totally unhook the trailer and lift the tongue off the hitch, by myself! It was very heavy, and none of the guys was busy when I checked the trailer in! They said they were actually Chevron employees, though the sign read “ Authorized uhaul dealer”.

cliff P.
Rating:

Another problem I had was I tried to return the unit on Saturday, but they were closed. Their wedsite said they should have been open. The next day they should have been open but they were closed. We were unable to return it by using the online app. so we called UHAUL. That person sent us to a different location that was open. He was a great help. UHAUL charged me for an extra day. I feel it was not my fault for not returning it on time. We made every effort, but the dealer was closed and your online app. didn't work. The place I rated was were I finally drop the unit off.

Samuel G.
Rating:

Customer did not leave a comment.

Dustin E.
Rating:

The truck I ordered was not available. I called days in advance to confirm that a 10' truck would be available. Instead, I was given a 15' truck. Everyone was really nice, but it is still frustrating that I called ahead to confirm and yet my order was still screwed up.

Alejandro C.
Rating:

Excellent customer service.

Judith W.
Rating:

Customer did not leave a comment.

JANA L.
Rating:

Customer did not leave a comment.

Kate B.
Rating:

The manager (or so he claimed to be at one point) was extremely rude and disrespectful. When I got there he questioned why they sent me to “his location”. When I asked for help with my car on the trailer he said he was not paid to help me so he wouldn't (which he stuck to and did not help at all). He stood there and vaped while I did it all with a broken foot. He was also rude and disrespectful to my grandfather who had to drive to this location to help me since the man would not help in any way. This was the WORST experience I've ever had at any place, not just including uhaul. I will tell everyone that asks to avoid this location.

Katherine B.
Rating:

This was the WORST experience i have ever had. I was told that they would help me at this uhaul location with dropping off and unloading/detaching the trailer which the man would not do. He stood there and vaped the whole time and was extremely rude to my grandpa and I. Even asked why we came to his location. When I asked for help with detaching the chain from my car he said he “was not paid to touch a thing, therefore he would not”. He wouldn't even help me back in the trailer where I was supposed to park it for him. He also told my grandpa he was the manager. I cant believe how terrible this experience was and I have NEVER encountered someone so blatantly rude. So disappointed.

Tom N.
Rating:

Customer did not leave a comment.

Kyle S.
Rating:

Had to wait on customer in front of me who had not pre-registered even though I had done everything on line ahead of time. Agent offered me NO help in hooking up trailer. I had to go to the yard and do it myself. Provide service to your customers.

Barry J.
Rating:

Customer did not leave a comment.

George B.
Rating:

Trailer hadn't been cleaned. Only one person in store handling both customers and uhaul customers. No help homing up.

Connie W.
Rating:

The only issue I had was that the truck was reserved for 8:00 am. I confirmed my reservation the day before as requested, confirming the date and time. However, when I went to pick up the truck, the facility did not open until 9:00 am. You shouldn't be able to reserve a truck at a pickup time when the facility isn't even open. Most importantly, you should at least be told that you can't pick up the truck at the hour you reserved if the facility isn't open when you call to confirm!

Anne D.
Rating:

Customer did not leave a comment.

Alfredo C.
Rating:

Customer did not leave a comment.

Victor A.
Rating:

Your guys do a great job.

Lynm W.
Rating:

Customer did not leave a comment.

Christopher M.
Rating:

Customer did not leave a comment.

David A.
Rating:

Customer did not leave a comment.

Connie W.
Rating:

Customer did not leave a comment.

bart V.
Rating:

Customer did not leave a comment.

David A.
Rating:

My problems with this location didn't start with them but with the U-Haul computer system. For some reason our rental was not "in the system" and they would not accept the drop off at first because "it was not in the system" for the trailer to be dropped off at their place and the boss refused to help straighten it out with the people at the other end of the 800 number phone call. He made it my problem to contact even when I told him that we had contacted the 800 number and the people at your end acted as if there was no reason to call the 800 number. Another call to the 800 number finally straightened it out and the two employees of the nasty boss were very polite and helpful. I'm not sure how to prevent a problem like this in the future. Somewhere there was a failure to communicate in the rental/dropoff system.

Edward M.
Rating:

Customer did not leave a comment.

patsy O.
Rating:

Everything went well we had no issues

steve L.
Rating:

They told me I could not return it to there lot, which is the lot I picked it up the day before and had a signed contrct to return it to. They would do nothing until I made them call corpoate office and finnaly talk to a supervisor. They wanted me to take it to a store 30 miles away. Need to talk to them about customer service. Will not recommend U-Haul again.

Jason A.
Rating:

Gas was not full like check in clerk said it was. Check out clerk did not certify. I returned vehicle just about where previous gas was when picked up. I was then charged an extra $43 on top of original checkout price. Very unsatisfied and felt taken advantage of

chris A.
Rating:

Customer did not leave a comment.

Nancy M.
Rating:

Dont expect customer to load the equipment themselves. The agent should have done this

Donnie L.
Rating:

Customer did not leave a comment.

DONALD O.
Rating:

This location should not be allowed to use the Uhaul name. No assistance with hookup or drop off. Will never use this location again,

Bart V.
Rating:

1) The location "Shell Green Valley" is a Chevron gas station. Confusing! 2) The truck was FAR FROM CLEAN. The cab (Dashboard/Cupholders) had clearly not been cleaned properly for quite some time. With current issues surrounding COVID-19, this is simply not acceptable ... 3) In this day and age, I was quite surprised to find NO USB port(s) in the cab ...

Kenneth R.
Rating:

Takes a little long to check in. Staff was very friendly and helpful but it sure took a long time to get the trailer

John H.
Rating:

Customer did not leave a comment.

Cheryl C.
Rating:

Customer did not leave a comment.

Stephen D.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top