Customer Reviews for Shell Green Valley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shell Green Valley

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Brad L. on

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Customer did not leave a comment.

DAVID S. on

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Everything was fine but I was surprised that the fee ended up at almost twice the 19.95 due mostly to the 79 Cent mileage charge. We had the truck for two hours and went 17 miles.

karen C. on

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Your employee Jessica (I think that was her name) is excellent. Great personality, helpful and very professional.

Charles C. on

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KARL G. on

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GUS E. on

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TIM I. on

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Helpful, knowledgeable staff.

daniel T. on

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Customer did not leave a comment.

Joseph S. on

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The size truck we had reserved was not available when we arrived. We had to rent a smaller truck to start our move. Management should have taken action before the pick up date to insure what we reserved was at the location. We moved what we could but have had to make multiple trips with our vehicle when it could have been done in one day with the larger truck. Fortunately it was not a long distance move however aggravating.

Neal N. on

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The attendant was nice but untrained. Not enough people to run the store and service the Uhaul!

Taniele J. on

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Great customer service!!

GUS E. on

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Customer did not leave a comment.

edward S. on

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Even though I was guaranteed by uhaul that this was where to drop the trailer off, and I even re-verified it the day of the drop off with uhaul, the agent, when I drove to that location refused to accept the uhaul trailer, forcing me to use more gas to try to go to someone who would take it--a round-trip hour more of driving and gas. I was told I'd at least be refunded $30 but have not seen even that refund. I'll be posting a bad revue online soon about this inconsiderate breach of contract. They later took the truck return, no doubt because that paid better.

Joyce C. on

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Computer system was down and the employee was disrespectful when we ask for a hand-written return receipt

Issa H. on

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Customer did not leave a comment.

Jessica S. on

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They are not knowledgeable about rates and pricing. They don’t seem to care about customers or what they need or want. Too busy on personal phone calls.

anthony M. on

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Same service

Manveen S. on

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Customer did not leave a comment.

Christopher P. on

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William S. on

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Make sure it’s road worthy -and that the lights work, etc. it cost me $25 to get them checked out and then I had to get another trailer from another location. someone needs to be there to help with hitching trailer to truck. I did it alone.

HERBERT Q. on

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Very friendly staff

HOPE G. on

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This location was fine

Michael C. on

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MICHAEL S. on

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Brenda E. on

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Gave us a truck they knew had issues and broke down. Didnt try to make it right. Told me i had to get a tow truck on my own. And still charged my full price.

Paula V. on

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doug H. on

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Salesperson was extremely helpful thank you very much

Lance L. on

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Jeremy H. on

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For some odd reason I was charged for two days despite getting my rental returned on time. Help!

Mary P. on

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Truck battery was dead had to jump it multiple times . Clerk was sympathetic. Nothing anyone could do!

Stewart T. on

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There was only one person working at the gas station and she was doing both jobs, not her fault. I then had to do the pick up through my phone as the computer system was not working correctly. The attendant was good but needed help. Plus there was no one to show me to the trailer and hook it up. Fortunately I have had experience with larger trailers.

Matt L. on

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After I paid more than my online quote, I walked out to hook up the 6' x12' trailer to my truck by myself. No help. Then after I hooked it up I had to spend some time trying to get my Ram 2500 with 12' trailer out of a corner that was surrounded by other trailers and long uhaul trucks. I'm amazed I was finally able to get it out. I purposely reserved at another location, knowing this uhaul at a shell station wouldn't be organized but I got bumped over to this location anyhow. Wouldn't recommend.

Martin W. on

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Customer did not leave a comment.

JILL S. on

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Customer did not leave a comment.