The lights doesn't work, the price was different, the attendant was not at all friendly!
PIERRI R.
Customer Reviews for Shell Mighty Midget Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rental agent did not secure trailer. Trailer came lose and damaged tow vehicle.
Michael B.Need to keep trucks interior cab clean. Needed a wash on the exterior.
Coery J.Delicia was great!
kameela T.awesome, customer services thanks
Evelyn V.Super easy drop off location. Topped off my tank with gas and returned the keys to the attendant and made sure I returned furniture pads and dolly in the back of the Uhaul. Thank you!
Brett G.The tank was not full when we received the truck. The check engine light was on, and there was a bad rattling noise as we drove. We got charged to refill the tank even though we used a 1/4 of the gas. The fuel service fee is ridiculous because we were never told to fill it up upon return, and were charged for not doing so. Very displeased with my service and my first experience using u-haul rental. Will not be returning.
Cat L.Process was quick and easy. Staff were very friendly and helpful. Will use this location again and recommend to others.
SELENA H.Nothing you did great!
MARCUS J.Great customer service my number 1 location for rentals
DERRICK P.Make sure certain products aren't Avertised as available if you don't have them for rental.
Kristin R.You didn't have my truck that I reserved - i had to go to a secondary location where the reservation was tranferred. You charged me double, saying I didn't add enough gas (not true), and not considering the additional miles you made me travel to get a truck. Then I was told the 50 guarantee would be credited back, and it has not been.
Benjamin M.I returned this truck at the drop off location and filled the fuel tank to 7/8 full just as I picked it up. I took a photo of fuel tank gauge and mileage. I did not stay to complete the check out because the checkout person said it was not required and I had a driver waiting on me to get home. I get an additional charge of $27 fuel surcharge? That makes no sense. If I was still in -town I would return to this station and show the photo I took of the dash showing the fuel gauge and mileage in the single photo. This is not an expectable business practice. I should have stayed to complete the drop off check out.
Jared C.Bill me correctly. Dont park the van so it is pressed against trees so i can not walk around it. Dont send me a text that says return it by 5 pm. Then charge me for another day even though my receipt says i returned it by 5
Charter N.Logical set-up with understandable after-hours pickup and drop-off instructions. Very good for self-serve rental. I would consider this my number 1 spot to rent U-Haul in the city.
Caleb H.The whole experience was great and fast
Lillian M.Best customer service
jose M.N/A
MONY H.The young lady that represents uhaul and the store is very professional. I would recommend this location for anything. She was kind and helpful.
Helena G.Thank you
jose M.Friendly, Pickup was flawless would recommend only.. Pickup was at 07:30 AM Shell Mighty Midget Mart 4936 Albemarle Rd B Charlotte, NC 28205 Stay away from Auto World Lease & Sales Clt LLC. This location called on 25th March to see if trailer was there for pickup on Sunday, February 26, 2023, at 12:30 PM, traveled 983 Miles to confirm trailer, Person on phone stated, " If the Truck and Trailer is turned in on time you will get trailer". U-Haul corporate needs to do something with this location. I don't think I'm alone with the Smart attitude, found out with was not a trailer even there to do a one-way. rental. He knew, or he wanted me to wait till Sunday to scramble to look for a trailer.
Kevin D.Nothing at this.
Shelia M.Representative was very helpful and made sure that I received excellent customer service.
Hunter N.I had a great overall experience. Renting was easy and the woman who help me was very helpful and nice.
SHALON D.Y'all really don't need to do anything to improve just keep that happy smile and the great service and the next customer will love it as I did .thank you
Mandarin B.All customers are not computer literate after hours to do drop offs which could cause rates to go fees to build.
joseph C.Everything went great !!! Employee candy that check me out and help me was very sweet & helpful I think Candy was her name .
Desiree A.The $19.95 Amount painted on the van is deceptive - Not the fault of the people I dealt with but with U-Haul
dorthea H.Trailer not connected properly…could have had a serious accident
Kathy R.It's was nice customer service from the lady meet, but the truck windshield was no clean.
Fresenai M.The representative that assisted me was very nice. She provided great customer service.
Tonya B.I have an addition charge and no receipt for it. I was also charged for Safe Move which I did not approve.
Marika D.Running the store the way he is I honestly didn't like talking to someone on the phone while the guy from gas station Was attending more than 5 customers first And had to wait too long
Jeampiero H.Good job for u haul
placide M.Was not able to pickup using the app and the location was having trouble with their software as well. Not the location's fault. ID's would not scan properly, and the system kept making the associate start over. The pickup location did great. Uhaul's software provider, not so much.
CARL K.The ramp to get in truck little wobbley. Over all good.
vicky M.Nothing for me. Don was exceptionally helpful and kind!
Julia W.The truck was clean, but maintenance was not done. While driving it shook the entire time couldn't pass 60mph. The check engine light came on and the shaking got worse. So, Uhaul needs to maintain the vehicles people are paying quite a bit of money to travel a vehicle breakdown is awful.
Laurie C.The person at this pickup site did not adjust my reservation as needed. I informed her that I did not have any of my reserved dollys and to remove them from my bill. She did not.
Victor H.Customer service excellent. No wait, easy experience and helpful, dedicated rental agent.
Andrea F.Very happy with the prompt and helpful service at the Shell Mighty Midget Mart Location! I rent a trailer a couple of times a month for our band equipment and the service is always excellent!
Santo C.Even after reserving a 20ft truck a month in advance, the day prior to my reservation I got an email stating that my reservation was cancelled without any explanation. Unilaterally Uhaul cancelled without consulting with me. When I called I was told you only had a 26 ft truck available. Way too big! The downside to a bigger truck was that I spent a LOT more gas than anticipated as I was making a trip from one state to another. As you might know gas pricing are at an all time high. Would not recommend anyone renting at Uhaul. Completely dissapointed!
Edgardo L.Very helpful
terence A.Great service and very good staff here!
Trevor M.Excellent customer service!!! We were greeted in the parking lot when we arrived. We were immediately given help in locating and hooking up the trailer. Very easy to do business with, thanks so much!
Brian T.Trailer met my needs. The trailer was dirty inside. I made arrangements with the location twice before renting it requesting someone be available to lift the trailer off my hitch. I was assured Sam would be available until 10pm. I returned the trailer sometime around 6pm and no one was there. The Shell attendant was not happy and said it wasn't his job and he was the only employee on site assisting gas customers. I asked male customer to assist without success. After about 30" the employee lifted the trailer off for me. He wasn't happy!!
Sheila M.No one around when I dropped off. Did the online check out and was forced to say the trailer was dirty to move forward with the check out. I was over charged $15.
Brian H.Not at all they have bad Attitude and they're not honest l had returned the truck before 7 on the 2 day plus I got the truck low in gas Little bit above the third Mark & I had put a gas from there before I return it the same way I got the truck,hwy Robbery the people off
Mohamed S.I had to oil the ratchet mechanism in order to make them work. Luckily I had some WD 40 on hand
John R.The cashier of the gas station has to help both gas station customers and u-haul renters. The wait was too long and the employee seemed a little frazzled when it got busy. The cab of the truck was dirty and my uhaul app was malfunctioning so the camera wouldn't take any pictures to add to the app when checkout
Joel W.The gas attendant first told me to check in online and then told me to hook up the trailer on my own. On the return I experienced the same with a different gas attendant. I had to lift this heavy trailer off myself. This type of practice is unacceptable.
David S.Awesome staff
FADI A.Keep doing what you all are doing👍, this is by far the cleanest U-Haul truck that I have every gotten!
Steven R.