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HAROLD C
Customer Reviews for Shell Mighty Midget Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was a great experience overall. Would not change a thing.
ANDREA SKat and Brandon were amazing. Thank you both so much for being very friendly and your customer service meant a lot. People have stopped being nice. Thank you 😊
NICOLA MVery friendly
MATTHEW JLocation was crowded with a large amount of inventory. Large convenience store, with multiple gas pumps with other retail businesses attached to the C-store. Hard to park a large truck. I requested a drop-off closer to my last stop. Had to drive another 45 minutes to the one U-Haul specified.
MARSHALL GThe customer service agent was EXCELLENT and helped me out a lot since this was my first time ever doing this. She did say the truck was half full of gas and it would have to be that way when i turned it back in but the gas was just a little below half full but I did not make an issue out of that.
ROBERT MI was charged a missing items fee for the dolly I never received
BRADLEY FTruck cab was a bit sticky and dirty. Not as many pads available as i had ordered. But the agent was very kind and helpful and the truck worked well.
PAUL FGreat Service!
TALIGH FGood person, clean equipment.
Jully NI was offered the Equipment Distribution program. I was pleased to accept. However, I was given wrong information that a 2” ball would be provided for the car hauler. I was clear it would towed with my truck and specifically asked if a 2” ball/stinger would be provided and told yes. However, the rental location advised they were independent and I’d have to buy the 2inch ball and stinger! Fortunately I had one on the truck. This situation should not happen under the Distribution program!!
MURPHY CThe assistant manager was very helpful and courteous. She was a blessing to us and I pray she get bless also.
HERBERT MSeguir así muy buen servicio asistencia al cliente muy excelente y condiciones del camión muy buenas les doy un 100 de 10
CESAR GI made a reservation 2 1/2 weeks before I needed the truck. I reserved a 26' truck. When I arrived at 945 Eastway Drive in Charlotte they did not have it because a customer had not returned it yet. They sent me to a second location at 6216 Albermarle Road in Charlotte, they did not have one either. So this office sent me to a THIRD location to pick up a 20' truck because that's all they had available. Everyone at each location was very nice and helpful. It should have not taken me 2 hours and 3 different UHaul places to pick up a truck that I reserved ahead of time. Then only to get a 20' truck when I reserved the 26". Why even have a online reservation service if it doesn't even work.
KATHLEEN PThe draft was horrible either way presentation and no professional demeanor . I think the owner of the business needs to be aware .
MARY GGood
CHRISTIAN YThe cashier was very helpful and generous I can't remember her name but I would definitely recommend this location I've used them for years 😄
DERRICK PBetter signs to be able to find location easier.
GIOVANNI CThe attendant has very little knowledge of the equipment. A customer with less towing knowledge would have had a more difficult time just getting going. There was also no one on location to assist. The attendant had to process the rental while also attending to their main business, which is a gas station and convenience store.
EDGAR MVery helpful and pleasant!
MATTHEW BThe representative who assisted me was knowledgeable and well informed, and was clear about how the process worked. She did a good job!
DAVID CRepresentative was very courteous and respectful.
THOMAS WStop giving customers trucks when you know the truck got engine problems, transmission problems. Truck sounding like it's about to break down on the highway. I promise you if anything would have happened to me or my daughter's that we're in that death trap of a truck, OMG. Second time it's happened. Then you got the nerve to say if anything happens to our truck I gotta pay 550000 dollars. If something would have happened to my daughter's I would be sueing U-Haul for 55 million..
MUSTAFA FTruck was dirty and fuel mark was lower than what was on the contact. When returned with more than the amount I was still charged. Next time I will just rent directly from Uhaul.
Abdullah CU-Haul changed my location for pickup the night before which is fine. Pickup and drop off was self serve easy enough. The morning of, all of my rentals were unavailable. I was not able to find moving dolly’s elsewhere until 2 hours into my uhaul reservation. Could not get ahold of anyone elsewhere or uhaul to help me. Horrible experience.
DAVID CAdequate
HOMER BPerson who helped me was very professional
BRENT BThe woman who runs the UHaul is amazing! So friendly, kind and helpful! She called me when I left my phone and wallet in the truck. SO thankful I got it back. 10/10 recommend!!
JACQUELYN MGreat customer service, I've rented from this location for years and tge service has always been great 👍🏿
DERRICK PHorrible experience with the dolly, not the service folks fault but U-Haul, the dolly simply does not work towing Mazda cx30 or many new cars with electronic wheel controls. For Mazda the rear wheel is AWLAYS locked, can not be towed, the service folk did not know this and did not find it out after helped me connected the dolly, I only found out during my trip. Both rear tires are damaged, lucky I ran into a mechanic in the parking lot where I had to stop my trip, he helped me disconnected the wire to the rear wheel, unplugged the battery, then I can only tow it. Wasted so much time and with lots of headaches, even I called U-Haul before the trip, I have been told the dolly can tow Mazda cx30 with no issue.
Yue FThe ladies there was so helpful and sweet the only you all company I will ever rent from
SPARKLE MEmployees were exceptionally polite and curteous.
CHARLES ZGreat customer service. Thank you! Would I use the location again, YES!
NATALIE FThe truck was clean but I had to spray roaches that where in the back of the truck other than that the rental was clean
JACK MGreat customer service would recommend
CLIFTON RThe app to pick up the truck was cumbersome. It me 20 minutes to open the box and then there was no key. The person inside was helpful but I would not use the app again.
Christopher Nvery friendly and helpful!!
David MThe clerk needs more help at the counter but in spite of it all she was excellent.
Michael JThe young who help was very knowledgeable, and had great service
Brian HDelisha worked with us to pick up our U Haul truck in Charlotte. She was very efficient and professional despite having to multi task!!! She was very capable at her job and we appreciate her help!!!! Thank you!
Valerie EUnhelpful, blamed us for their mistakes, refused to let us talk to manager. Will not go back
Landon LHave more UHAUL Vans
Rondey wGreat people. Thank you
GUILLERMO TStaffing
Donald aNo need for improvement.
SHERYL BAt drop off, Kat went above and beyond assisting me in getting trailer where it should be and then helping me lift the 6ft covered trailer off the hitch. Just an awesome associate with a great attitude! Girl power!
Andrea FOur reservation was updated a couple days prior and moved to a further location, ultimately affecting the amount of miles driven. Our truck was not ready when we arrived and we had to wait 45 minutes or so until it was finally ready for us in the system. The truck was generally clean. There was a dead bee in the cupholder when we got it. The employee on site was great and handled the backup well. It was clear that the systems in place were not setting her up for success.
Adam NFriendly
cora hHelpful, polite people!
Terry CVery convenient to gas up on return as it is at a gas station. Parking a bit tricky because of the traffic in/out of the lot.
Susan BUnder staffed
Clayton HJust keep up the awesome customer service. This is what actually makes customer keep coming back.
APRIL R