Sorry for filling this out late, it was in my spam and i was waiting for this survey. Store attendant, very rude, first of all said they didnt have it and refused to give me key even after showing my reservation, my ID, and showing uhual vehicle ID I had reserved. The attendant said he had to called store owner. I gave my name and all info and owner on phone still refused to give it to me. After the third call by attendant to owner, me saying I was going to complain, and 30 min after arriving to location i finally got rental. After i was given the keys, the store attendant stayed on phone with owner. I told him I needed to leave my personal vehicle there for 15 min until my friend picked it up. It was parked off to the side and not blocking anything. Attendant still on phone with owner, he started questioning and made me very uncomfortable about leaving my personal vehicle at his location for the 15 min that it was going to take my friend pick it up, I drove the uhaul 4 blocks away to park it so I could walk the 4 blocks back and get my personal vehicle to park my personal vehicle elsewhere for my friend to pickup. I feared he would have it towed before my friend picked it up. The store had inside and outside cameras that can prove everything I am saying. When I said I was going to complain about treatment, the attendant said I don't give a fuck, complain and he was still on phone with owner when he said that, he never hung up after the third call. So the owner had to know what was going on. Very scary...very scary....very scary and they are representing your company ??? I almost called law enforcement. I don't understand it. I did call customer service after and expected return call, never received. However, I may just have missed return call. I will never use this type of uhaul service again and will never recommend it. Very let down.James R.
Customer Reviews for Shell of Lake Mary Blvd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tamara G.
Customer did not leave a comment.Dasie N.
Clean truck and in great condition. Friendly customer service.SUBIR K.
Customer did not leave a comment.GARY R.
Customer did not leave a comment.Bobby B.
Customer did not leave a comment.krystle M.
The Air Conditioner did not work and with the temperature in the mid 90s, it was miserable driving. That probably should have been checked ahead of time.Joseph T.
Friendly owner, fast check in, snacks and drinks right there for the ride 😊ASHLEY R.
Customer did not leave a comment.CADE B.
The u-haul was the absolute worst. It was completely misaligned and was the scariest u-haul I've ever driven. Any small bump and it felt like I could easily lose control. The vehicle needs to go in for some maintenance. I felt like I was going to die multiple times. It was so scary.Tabitha B.
Fast service, reserved online and vehicle was ready for me at the scheduled pick up time. Thanks!Aldo T.
Everything good !! Thank k you guysdamian M.
Customer did not leave a comment.Shari M.
Excellent!! The truck was in great condition, Ray, the manager, was professional and very amicable. It was a great experience and I would recommend this location.👍IRIS W.