The person who took care of me went above and beyond since I was a little lost and she came out from the store asking me if the truck was to return. She was amazing.LUIS R.
Customer Reviews for Shell Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Speed of service. The tablet the attendant was using was very slow, see often paused my transaction to assist other customers who were waiting to purchase gas because the tablet was running so slowly.tianna T.
I filled up at this station but put in $40 to $50 too much gas. I think I should get a credit, please let me knowJeffrey R.
Provide a truck that has proper alignment, breaks and a gear stick that goes through gears smoothly.Sydney M.
My original reservation was cancelled because I showed up 5 minutes late and the business was closed. Had to make a new reservation for a smaller truck and absolutely ruined my move . Thanks for nothing!Dale D.
Customer did not leave a comment.ANTHONYP S.
Customer did not leave a comment.Lisa M.
The girl who helped me was very nice. Answered questions that I asked. I even phoned them the next day after returning the truck for verification that I didn't receive from St Thomas drop off.June T.
Customer did not leave a comment.Ian K.
Pity that though I registered license online, they had no info about me and had to re-enter all data.Susan P.
Having the representative more prepared and a better understanding of the check-in process on the iPad would be recommended.Andrew K.
Mahmood tried his best. The damn tablet kept freezing on him.Tania V.
EVERYTHING WENT FAIRLY WELL, HAD SOME INTERNET ISSUES AT LOCATION DURING PICKUP. SLOWED THE PROCESS DOWN SLIGHTLY.Roger B.
Customer did not leave a comment.Robbie F.
While I scheduled the truck for 2 days, everything worked out and I was able to finish in 1 day, so I rushed to get the truck back within 24 hrs, but there was no refund for the second day, and that was really disappointing!lee W.
The poor lady at the Fenwick location had no training and did not know what to do. As a result it took 40 minutes to wait while she figured it out . Poor Karen and same on the owner of that Shell station for not training his staffgeorge A.
Customer did not leave a comment.Sheik F.
Location was nice, overall experience with uHaul was horrible. My information was incorrectly entered by the phone operator, my reservation was cancelled without any mention to me, I tried to pick up a truck without knowing it was cancelled. Horrible experience from the start with the company in general.RYAN K.
The nice lady inside was new but was incredibly helpful !Bradley G.