Inside of cab was dirtier than expected other than that a good experience.Brianne V.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Fenwick, ON L0S1C0
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- 3.0 Average Customer Rating
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You guys, without a doubt, provided me one of the worst experiences. Having me drive an additional hour out of the way as an out of pocket expense for my ride to the middle of nowhere in Fenwick, coupled with being on the hook for the additional gas for the truck, with barely any notice whatsoever leaving me scrambling and frazzled. Your customer service reps on the phone clearly don't want to be working there, and provided little to no empathy or assistance in resolving any issues. The rep at the Shell in Fenwick, as well as myself, were stuck using your terribly outdated phone apps to go through the rental process, that of which I've had to input my information several times and STILL had issues in which information of mine from nearly a decade ago was referenced instead. The entire experience was incredibly poor, I'd never recommend U-Haul to anyone, and when it's time to move again in the future I'll go with literally anyone else I can rent a truck from specifically to avoid dealing with your poor service again. U-Suck! >:(Tom V.
According to the promissory note that was included with my email today dated 7 October 2022 information on the promissory note is incorrect in many different ways. I called U-Haul from the Shell on Highway 20 on Sept 28, 2022 and I was told that up to 150 km was at $.59 a kilometre, plus the $19.99 for the daily rental of the vehicle. Anything above and beyond that 150km was $.20 a kilometre. I only rented the truck for two days from Wednesday Sept 28th to Friday Sept 30th, on the promissory note it states that I rented the vehicle for three days which is also incorrect.Brenda B.
46 Kilometers costing $49 plus $29 for gas over and above $40 for the truck is not worth it!!ROBERT K.
i was overcharged for the rental an have asked twice for it to be refunded with no resultsJulie A.