Customer did not leave a comment.
MEGAN A.
Customer Reviews for Shelton Storage Solutions LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy to deal with and they allowed me to check in a few minutes before they opened.
Michael P.Always a great experience. Fast and efficient.
James M.People at this location are very friendly.
ANDREW A.We picked up the truck at 7:00am using the app. It is difficult to use and i spent 40 minutes getting the truck and 30 minutes returning the truck. I believe customer service regarding the app needs to be quicker.
Teddy S.There is already a good feel to the mom-and-pop atmosphere: people are friendly and make one at ease.
AM E M.Very happy
JOSEPH W.They are always professional and courteous. They executed the transaction in a timely fashion. I would definitely recommend this location
BRIAN F.This is we're the y returned truck and dolly had no problems .. thank you
Zachary O.Told the gentleman I have a reservation and he got me in and out quick as possible.Great customer service.Will recommend this location to anyone that ask me.
FRANCISCO A.The best company
FIRAS A.If you rent A trailer measure the opening size. All of the staff were great and the equipment worked great.
KEITH R.The owner is fantastic and the service is excellent
James W.Trailer was dirty and the straps were worn. No electric brakes on the trailer. Only front wheels are secured to trailer. Pick up lot was dirt with center area having a curb area making moving a trailer difficult. Employees were very nice.
George C.Love this place! Great people running it. Easy to rent. Will use them again if need be in the future! Awesome experience!
JASON S.Nothing needed good job, great service!
MICHAEL D.Provide more instruction for after hours drop off, as the storage lot is around the corner and down a hill from the drop box. Thank you
THOMASM JR K.Another seamless rental with quality equipment. Having accessibility via Truck Share is awesome. It makes me not have to buy a truck for weekend projects.
Harvey G.U-Haul continues to amaze me with how good their products are. I expected a spartan van with no amenities. What I got was a 2021 Van with Bluetooth, cruise control, keyless entry and only 4600 miles! If it wasn't for the charge per miles, I would have driven it all weekend just for fun! Also, the Truck Share online process got me in and out of the yard in no time! Keep up the good work!
Harvey G.All was good...courteous staff and very friendly...
PATRICIA B.Always friendly and helpful.
PAUL M.The associate was wonderful in this location. Everything went smooth. The only issue is parking in this location. Otherwise, it is great. If we have the need for a UHaul again in the future, we will definitely go back to this location.
BRADLEY G.The woman attending to me picked up an incoming call while waiting on me, and proceeded to take 5-7 minutes helping the person on the call to reserve a vehicle while I had to wait until she finished.
CADY G.Parking at this location very limited but the efficiency and helpfulness of the staff offset the parking issue. Mark and Debbie (I think) were terrific. Wayne Hanson
WAYNE H.I love this location, small & friendly. I always rent from them & never had an issue, they try to accommodate as much as they can. Thank you.
RUTH S.Keep up the good work! The only suggestion I have is if I could reserve a local TM for more than one day without calling the CEO of U-Haul, that would be good. Still, Shelton Storage was so good that even with making the phone call, it was still quicker than any other U-haul I've rented at. They have an awesome team with a great attitude. I will definitely rent from them again!
HARVEY SAUL G.Always a great experience working with the staff.
GLENN K.Mobile app malfunctioned and took 45 minutes to check in. It kept saying my forms of affirmation were already associated with the account they were not. Customer service rep was the only reason I got the lock box key. I was still expected to bring it back the truck for the original time even though it delayed me 45 minutes. I also rented a dolly and it was not in the vehicle.
Daria D.Bill was wrong, they charged for 2 days, they are adjusting it with a credit, they didnt check me in when I got back 4 hours early. I like this place but they need to check me in when I return I was expecting the charges to be wrong
CARL M.Your franchisees are fine. But your web interface and systems are unsatisfactory. U_Haul never connected my transaction with my account; it was impossible to turn in my truck using your web; and I had to go to a return location farther from the destination I told you I was going to. Give your IT and web designers an F.
MARK R.I had a newer van and had no problems at all. Will definitely use UHaul again!!!
ROBERTA T.The tire light was on
CARLTON W.Rebecca was very accommodating and knowledgeable. Would highly recommend.
ANTHONY M.Very polite and helpful staff.
SHELDON Y.Nothing
LAURIE C.Process was great. I had no issues. Thank you.
Helki R.Great customer support and friendly staff
ROBERT W.Everything went very smoothly! Great staff, too.
GLENN K.The manager was very nice he make sure everything was in working order help me to hook the auto transport to my truck
Kenny B.Very friendly and helpful staff
MICHAEL K.The truck was damaged but I didn't care. I did care that it smelled like cigarettes which is nasty and against the rules.
Nicole S.The staff at Shelton Storage Solutions are EXCELLENT!
MARC S.Met the owner mark super nice guy great place highly recommend
JASON P.The folks in Shelton Storage Solutions took care of all my needs!!! They're the best!
QUINTINA S.U-Haul is the way to go. From the gentleman at the desk and all the information.It was perfect Thank you for your help.
ELAINE G.your mobile pick up process is terrible and may be ok if remote or after hours but very slow and tedious. better to go into offce to pick up and drop off where avaialble
Harold P.Best rental ever
Mark B.Service is great!
MARC S.We use this location and another from time to time and always return the vehicle after hours. The only problem we have is the system will not validate the mileage for us. So we get stuck at that point. We have tried several times. Fortunately, the locations have verified the mileage the next day each time so all is well.
BRADLEY D.