Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The fellow at the front counter who rented the truck was fantastic! Friently and communicated - great customer service. Something you don't see too often anymore.
They are trying to charge me for mileage I did not put on the rental vehicle, when I returned the vehicle I asked the two workers if they need to check the truck and they said no and now all of a sudden they're charging me for miles I didn't put on there.
Fast, friendly service. From scheduling, pickup & return, everything went smoothly and easy. I highly recommend Shelton Storage Solutions LLC.
More visible signs indicating where the office is and where the vehicles are located. Better parking lot for trucks. Better lighting in parking area.
Fast excellent service
Was able to get everything done for return in minutes. Gentleman at desk very helpful l
Step stool for short person to climb into truck! Easy to drive once I got in
Very nice people to work with. Easy reservation system. I would totally recommend Uhaul and this location.
If someone cant be back with the truck in time, the attitude shouldnt be rude or negative.
smooth, friendly, efficient set up A+ job
Amazing customer service. Was stuck with truck load and well passed return time. Shown exemplary customer service with patience and help.
Everything was perfect
Vehicle needs to be checked for service more often, LR tire had a large cut in sidewall and from the previous pictures there appeared to be more damage upon pickup
Is not the 1st time I. Use uhaul, that location has good customer service
Area was very strange.
Very nuce people equipment clean and ready to go good experience overall will use them again in the future
The check-in process was abhorrent. I have a full uhaul profile online including (i) photos of front and back of driver's license, (ii) detailed credit card info, (iii) alternative contact info, (iv) photos of my face, etc.. I also arranged for mobile check in. Yet the owner told me I still needed to show him my driver's license and credit card to get the keys. As I explained to the owner, I rent cars 50 times annually from National Car rental. I show up, pick out any vehicle I want, show my driver's license when I leave (they, like uhaul, already have my credit card info) and go. Why can it not be that way with uhaul?
Everything went very quickly and really well, the van I rented was very clean, my only problem was the area that I had to pick up the van was a mess, let's just say it needed some very needed landscaping
Keep up the good work!
We needed to keep the van we rented for a couple of hours last our designated time due to our moving container being delivered 7 hours after it was promised. The owner could not have been more accommodating! She understood our situation immediately and assured us that we could use the van for asong as we needed. She was professional, courteous and friendly, a true breath of fresh air after the container company had us completely unhinged. We HIGHLY RECOMMEND this U-Haul location!!
The owner was very nice and patient!!
Fantastic customer service 100%
Not much more to improve on. Best customer service
Super nice folks at Shelton Location
Don't change pickup times or location after making reservations are made
Super friendly and helpful people there. A+ service.
Franchisee was excellent. Highly recommend the Shelton, Howe Ave location.
Mark at this location was great to work with, the truck was in very good shape
The office staff was very friendly and helpful.
Service provider was excellent. She thoroughly explained the process and rental agreement with fees. Location is kind of rough but service makes up for it. Nice job!
Nothing, service and truck were excellent. Thanks.
Very smooth experience. Easy check in, drop off. Friendly and efficient
Excellent customer service and equipment!
Absolutely wonderful, everyone was very kind and helpful and the truck was perfect. Thanks so much!
Very attentive workers. They answered all questions and responded to all inquiries swiftly and in a helpful manner. Customer service was impeccable. It was very easy and clear as to what I was getting myself into having gone into the place of business clueless. As for the pricing, well, I have nothing to compare this experience to, but I am positive about the above explained experiences. If I find myself in the same situation of need, I will not hesitate to go over to U-Haul, at this specific location. I wonder if anyone will ever read this. Will this response be put into a bottle and lost at sea? Who even am I? I don't know anymore. Welp, I'll talk to you later. -XOXO Gossip Girl
Great service, friendly staff!
Nothing much Everything went very smooth
Friendly, helpful and very accommodating. Thanks again!
Staff was very pleasant and the online registration process made the experience even more rewarding. The vehicle was ready upon my arrival and the whole process took less than 5 minutes. Upon returning the vehicle, again the whole process took less than 5 minutes. Would recommend them highly.
Really great people and service. Highly recommended, convenient, professional, fair.
Excellent service, will rent again
The representative at the Shelton location was great. The UHAUL computer system did not work. He had to do everything for me. It was a holiday, and had he not been there, I would not have been able to get the truck using the 24/7 check in/check out. I read that many people have the same issue with the system. Would be great if you fixed it.
the experience was great; the manager was personable and was able to answer all my questions I would use him again in a minute and I have already told 2 of my neighbors how great it was
Finding the truck in the lot down the street from the office was a little of a challenge. Perhaps the people who work there could bring the trucks to the office and the customer could then take it. Thank you Kren
There isn't really anything to say .There customer service is great.Thats the reason I go back and continue renting from here
reservation for truck and trailer for pickup in 1 location 3 weeks ago. recieved confirmation day before pickup that truck and trailer are in seperate locations. wasted time doing 2 checkouts in 2 different locations. other than the reservation snafu, all was good
This husband and wife team nailed it!
Truly accommodating and very friendly! Was there when I needed them the most.
Great Customer Service.
Keep up the great work
Reliable source Just what I needed Thank you
The owner was really nice & pleasant to work with.
Excellent customer services at this location.
