Customer Reviews for Shelton Storage Solutions LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Shelton Storage Solutions LLC
James T. on
No suggestions. I was very pleased with the overall experience.
Edward G. on
My reservation was made at the Pershing Drive, Ansonia CT location, but when I arrived, there was no truck for me. I had to drive to Shelton to get a truck, which wasted my time and added billable miles to my account. U-haul claims they will give a $50 credit if a truck is not available for a confirmed reservation. I trust they will honor this pledge.
Brendan S. on
Friendly staff
Oterrio B. on
The office facilities stink. It smells like a damp musty attic in there every time I go there. The owner has a very bad attitude. The counter person who took my order quoted me the weekday price although the rental actually started on Friday which is charged at the weekend rate. I noticed the difference when I got the bill and called the owner to let them know. He was very rude and acted as if I was lying on his employee. He was very defensive. A simple apology would have been fine. I was not expecting any type of refund. But he was such an arrogant rear end he wouldn't know how to apologize for his employee giving me misinformation.
Thomas M. on
Professional, friendly and helpful, highly recommended.
Daria D. on
The dashboard had a half inch of dust on it. Otherwise, all good.
William B. on
To be clear, I've had great experiences with UHaul and their after hours pickup process in the past, so I know how it works when it works well. This time was not one of those experiences. Tried to pick up after hours one hour into my 24hr reservation. Uhaul's system wouldn't let me start the pickup process so I had to call the service on the phone at 930pm. Waited on hold for over an hour. To his credit, representative was helpful and reset my pickup time. Started pickup process and for some reason they wouldn't accept my class B CDL. Finally sorted that out. and rolled out of there at 11pm... As far as this location goes, trucks are kept in an unpaved, gravel, and heavily rutted back alley among abandoned factory buildings with barely enough light to see the trucks much less take good pictures of damage. Truck cab was dirty. Cargo area smelled strongly of an automotive shop and someone cleaned it with WD40 or some other petroleum-based solvent. Not a great smell for my clothes and furniture. Cargo door was too heavily sprung making the door shoot up and slam open once unlatched if you don't have a good hold on it. Had to hang from the door to close it (I weigh about 190 lbs so not exactly light...). Brakes were sticky and you could hear them dragging after some stops. I've had good uhaul trucks before, even good old ones. This one was both old and not good. In summary, UHaul dropped the ball this time and on top of that, this location isn't great. Go to one of the UHaul branded locations if you can. I had a much better expereince at the uhaul storage location in Blackrock only 4 days earlier.
Parves K. on
Overall experience sucks. From picking up , reservation to dropping off all cumbersome , pain in ass. I will never ever use this service nor recommend the service.its aweful.wasted so many time just to pick up truck and drop off truck.
Linda S. on
Excellent customer service from the time that I called to schedule the pickup of the truck, to the wonderful demeanor of the owner when i went down to pick it up. He was friendly and knowledgeable. I would recommend this particular location to everyone that I know! ??
Thaddeus W. on
Louis our Customer service agent made the rental experience very easy. He was very courteous and explained our rental options.
John G. on
Site may not look like much but the equipment is always clean, fueled and ready to go. Staff is pleasant and efficient.
Richard K. on
nothing. The service was excellent
George P. on
The owner was very friendly and helpful.
Amber S. on
The rental policy was not clearly explain to me I was then charged more than I expected because things were not explain correctly and when I called they told me there was nothing they could do for me because they had already charged my account instead of accommodating me because they were the ones who made the mistake and not explaining the rental contract correctly nor was the charges that I was charged listed as part of the charges to be expected on the paper that I was given I used the vehicle for two hours and was charged over $60
GRETA M. on
The gas was at below 3/4 full when we picked up the truck. We filled it back to the exact level upon returning the truck yet we were charged for gas @ 3/4 full. We had to wait over 25 minutes-even though we had a reservation- for someone to assist us on the pickup day for the truck. We were promised a hand truck but it was given to someone who arrived on the same day to get a rental. The truck was filthy even though we were told that it better be in clean shape upon returning the truck to the facility. all in all it was a horrible experience., The truck was loud, dirty and just awful. It was our very first time renting a Uhaul- and we will never, ever do it again. We couldn't get over how lousy our experience was. We were told the cost for each mile after the initial charge was going to be $0.99 but we were charged more than that!! Terrible, terrible, terrible!
James M. on
Rental went well.
Robert K. on
Nothing. We had a great experience!
Francis L. on
Van was great. I specifically picked up the van during the open hours as I didn’t want to deal with the app. And open location services etc. on my phone. Employee said if you return after hours, there is a lock box. Why not explain that you have to go through the entire process online?
James K. on
Customer service was well above-average, very helpful. The trailer was clean....but was pretty battered. Uhaul places little tiny "X"'s at a point of damage (scratches, dents, etc). Not the dealers fault at all.... many, many "X"'s on the trailer. On my last day of my trip, the trailer roll up door said adios & came apart at the hinge. The latch mechanism and lower section was still attached... the rest of the door, not so much. Multiple sections off track, not fun. This was not the dealers fault, but I believe that the trailer had reached its maximum service life... Uhaul got every last rental dollar out of this trailer.
Aicha K. on
The staff shoe make sure the auto transport was in good shape and the tires is good because I soon as I drive for 30 minutes 1 of the tire blew out and I had to wait for 5 to 6 hours for ture.
huntley M. on
GOOD SERVICE
wargo H. on
We dropped off after hours. Location was easy enough to find and enough room for parking.