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CARLOS W
Shelton Storage Solutions LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shelton, CT 06484
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
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Easiest rental ever!
FREDERICK BNot to bad
ILFLAELIDE JNothing. The young man that took of us was professional, polite and explained everything regarding the transaction. Excellent customer service. Thank you.
MAYRA MFor starters I booked my truck in the Derby location. I booked it for 8am because that’s what time they open and I wanted to deal with a person face to face and not set up everything through an app. They call me 10 minutes after booking and said a truck wasn’t available that day in that location but there was one on Bridgeport Ave in Shelton for the same time. Perfect! Nope. I get to the Bridgeport Ave location for 8am. They are closed and don’t open until 9. I call customer service and they say I have to do everything through the app now for self pick up. So now I’m already running late and I get it loaded and I put my info for the app to tell me I’m in the wrong location. I asked customer service and they said I need to go to the Howe Ave location. I explain that’s not what I was told. I was told Bridgeport Avenue. So I head to Howe ave. It’s down a steep hill that had zero treatment done. The hill and parking lot where truck were located was a sheet of ice. I get the app open I now go through the prompts and told I need to now hike up a sheet of ice hill to get a key. I go up get my key and come back down. I open up truck. There was no blankets I had ordered in the truck. I called customer service and said they would remove it from the bill.The truck was full of chips and crumbs all over and the truck had no ramp. When I booked it online the photos had a ramp. I call back customer service. They say I need switch to another truck. So now I head back up the icy hill swap keys and slip and slide my way back down the hill to the death trap parking lot and finally get the truck I needed. Now I’m over an hour late for my pick up appointment. After that no issues except for when I received my final bill the next day. I was still changed for the blankets. So now I had to send more time on the phone for something I was told was already handled. I’ll never rent a truck from U-haul again. Worst experience ever. I’ll pay a couple more bucks and get one from Penske or Home Depot.
Matthew D