Customer did not leave a comment.Rodrigo C.
Shelton Storage Solutions LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Adrian R.
The van was filthy, honestly disgusting. Every pocket/storage area/compartment was full of dirt and dust. It would have been disgusting in normal times, and it's extra disgusting in the middle of the pandemic when every single company is focused on cleanliness. I kept my mask on every moment I was in the van and washed my hands thoroughly after using it. Clean your vehicles. The pictures I was sent for the state of the van showed a shiny brand new vehicle. When I got to the van, it was beaten up, with huge dents and scratches inside and out. I spent my whole time driving it worrying that I would get blamed for the damage. If I had any other realistic choice, I would have cancelled my rental on the spot.Kerim A.
Customer did not leave a comment.Suresh T.
Customer did not leave a comment.Gabriella I.
No improvements, great customer service will use again.Jessica U.
The van filthy both inside and out. According to the computer, the right rear tire was low on air and there was a notice that the oil needed to be changed, I told the gentleman what I read and he said he would contact Corporate. I felt very unsafe driving the vehicle. I met up with my son and he put air in the tire.Maryclaire R.
Customer did not leave a comment.RIGOBERTO Q.
Customer did not leave a comment.Kevin J.
Pickup routine difficult in the dark, Not user friendly for low tech people (Selfies? - please!).Terry T.
Customer did not leave a comment.Frederick G.
mke sure trucks are clean for next customerAdrian R.
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.Keith O.
I waited in line for two customers then had waited for the truck to be cleaned, had to go immediately to a gas station since the gas gauge light was on. and I got double billed for everythingJason B.
Had to walk down a snow cover hilled walkway and street with a appliance dolly and then had to retrieve the truck out of a snow bank. All the 12 volt outlets didn't work lost gps power and cellphone power on the trip.Trey Y.
Very friendly staff... I would definitely recommend your store. Thank youMelanie H.
Customer did not leave a comment.Nancy Z.
Clean the truck from the snow . It is not accepted that customer drive truck has a huge layer of snow on top of it , and clean the exit of parking lot from snow very well . The truck stuck when I wanted to take offIbrahim S.
Customer did not leave a comment.MICHAEL B.
Very Friendly and ProfessionalSchuyler W.
Very organized and the owners are on site and run the business. Very clean truck great customer serviceSchuyler W.
The owners were very helpful and accommodating. I will definitely go back for my next move. MCRMaryclaire R.
Customer did not leave a comment.Ruth F.
Customer did not leave a comment.Donald N.
Customer did not leave a comment.Krystal S.
Customer did not leave a comment.Raymond G.
Customer did not leave a comment.Vincent L.
Customer did not leave a comment.james L.
Parking lot was a bit sketchy...returned van in the evening Had to walk up the street to drop keys in drop box...female..alone.. Better light perhaps?Gail E.
Customer did not leave a comment.EVANALEXANDER L.
I called in advance, and was reassured that I would be helped backing up the trailer, and I was so happy that he was right there waiting to assist me. Highly recommend this locationRobin T.
Customer did not leave a comment.elaine B.
The servÄ±ce was excellent and easyAlexander T.
Customer did not leave a comment.Courtney I.
Customer did not leave a comment.Mary V.
More trucks, and explain more on hold Deposit to customers. Theirs too much charging of fees on local runs.Angela E.
The fellow at the front counter who rented the truck was fantastic! Friently and communicated - great customer service. Something you don't see too often anymore.Rebecca K.
They are trying to charge me for mileage I did not put on the rental vehicle, when I returned the vehicle I asked the two workers if they need to check the truck and they said no and now all of a sudden they're charging me for miles I didn't put on there.Chardson P.
Fast, friendly service. From scheduling, pickup & return, everything went smoothly and easy. I highly recommend Shelton Storage Solutions LLC.Robert C.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Terrence G.
Customer did not leave a comment.Kadian W.
Customer did not leave a comment.Richard M.
More visible signs indicating where the office is and where the vehicles are located. Better parking lot for trucks. Better lighting in parking area.Robert T.
Customer did not leave a comment.Cameron P.
Customer did not leave a comment.John S.
Customer did not leave a comment.Stephen W.
Fast excellent serviceTimothy J.
Customer did not leave a comment.Daryl B.
Was able to get everything done for return in minutes. Gentleman at desk very helpful lDeborah P.
Customer did not leave a comment.Nancy M.
Step stool for short person to climb into truck! Easy to drive once I got inrichard O.
Very nice people to work with. Easy reservation system. I would totally recommend Uhaul and this location.Anthony M.
If someone cant be back with the truck in time, the attitude shouldnt be rude or negative.Angela E.
Customer did not leave a comment.James P.
smooth, friendly, efficient set up A+ jobDavid P.
Customer did not leave a comment.Jesse R.
Amazing customer service. Was stuck with truck load and well passed return time. Shown exemplary customer service with patience and help.Abhishek A.
Everything was perfectKathleen J.
Customer did not leave a comment.lee H.
Vehicle needs to be checked for service more often, LR tire had a large cut in sidewall and from the previous pictures there appeared to be more damage upon pickupLeonard S.
Is not the 1st time I. Use uhaul, that location has good customer serviceCarline B.
Area was very strange.MARLON C.
Customer did not leave a comment.Lisa B.
Customer did not leave a comment.Kenneth W.
Customer did not leave a comment.Louis P.
Customer did not leave a comment.ERIKA R.
Customer did not leave a comment.IDALIA H.
Customer did not leave a comment.Brandon S.
Customer did not leave a comment.Victor V.
Customer did not leave a comment.Shanese B.
Very nuce people equipment clean and ready to go good experience overall will use them again in the futureGlenn C.
The check-in process was abhorrent. I have a full uhaul profile online including (i) photos of front and back of driver's license, (ii) detailed credit card info, (iii) alternative contact info, (iv) photos of my face, etc.. I also arranged for mobile check in. Yet the owner told me I still needed to show him my driver's license and credit card to get the keys. As I explained to the owner, I rent cars 50 times annually from National Car rental. I show up, pick out any vehicle I want, show my driver's license when I leave (they, like uhaul, already have my credit card info) and go. Why can it not be that way with uhaul?Stephen B.
Everything went very quickly and really well, the van I rented was very clean, my only problem was the area that I had to pick up the van was a mess, let's just say it needed some very needed landscapingMARK H.
Customer did not leave a comment.Tanaisha B.
Keep up the good work!Joseph Michael K.
Customer did not leave a comment.Joaquin S.
We needed to keep the van we rented for a couple of hours last our designated time due to our moving container being delivered 7 hours after it was promised. The owner could not have been more accommodating! She understood our situation immediately and assured us that we could use the van for asong as we needed. She was professional, courteous and friendly, a true breath of fresh air after the container company had us completely unhinged. We HIGHLY RECOMMEND this U-Haul location!!gary F.
The owner was very nice and patient!!Andrew T.
Customer did not leave a comment.Raymond K.
Customer did not leave a comment.Sean F.
Fantastic customer service 100%Diane B.
Customer did not leave a comment.Shiv V.
Not much more to improve on. Best customer serviceMarc S.
Customer did not leave a comment.Melanie R.
Customer did not leave a comment.Drew P.
Super nice folks at Shelton Locationtimothy F.
Don't change pickup times or location after making reservations are madeFrank B.
Customer did not leave a comment.Duane G.
Super friendly and helpful people there. A+ service.Vincent A.
Franchisee was excellent. Highly recommend the Shelton, Howe Ave location.Phillip K.
Mark at this location was great to work with, the truck was in very good shapecarl M.
The office staff was very friendly and helpful.Susan H.
Service provider was excellent. She thoroughly explained the process and rental agreement with fees. Location is kind of rough but service makes up for it. Nice job!jeff M.
Customer did not leave a comment.Theresa C.
Customer did not leave a comment.joseph K.
Nothing, service and truck were excellent. Thanks.ANTHONY P.
Very smooth experience. Easy check in, drop off. Friendly and efficientWilliam H.
Customer did not leave a comment.Todd R.