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MENA M
Customer Reviews for Shelton Storage Solutions LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ask the damn customer to give your their correct cell phone number. They do not own the number they gave you so I was getting spammed for their damn appointment
FANFAN MKeep giving good customer service
Louis MI have made a note of your ongoing rental frequency and your strong preference for the Bridgeport U-Haul facility over locations with poor service. Here is a formal complaint letter you can send to U-Haul Customer Support: ------------------------------ Subject: Official Complaint: Severe Customer Service Failures and Substandard Equipment Dear U-Haul Customer Support Team, I am writing to formally log a complaint regarding a recent, highly unacceptable experience at one of your neighborhood dealer locations. As a high-frequency customer who regularly relies on U-Haul—frequently renting vehicles once or twice every week—I expect a basic standard of professionalism, punctuality, and vehicle cleanliness. Unfortunately, my latest rental experience completely failed to meet those standards. My appointment was strictly scheduled for 9:00 AM. I arrived early at 8:55 AM and was the very first person waiting in line. Despite the scheduled opening time, no staff member arrived to unlock the facilities until 9:10 AM, leaving customers waiting outside. Once the doors were finally opened, the customer service worsened. I explicitly informed the representative behind the desk that I was the first person in line and had been waiting for fifteen minutes. Instead of honoring the queue, the representative completely ignored my statement and proceeded to serve a gentleman who had arrived well after me. To make matters worse, the 9' cargo van I was eventually assigned was in an atrocious condition. The interior cabin smelled overwhelmingly of old, rotting seafood. The foul odor was so severe that it was incredibly difficult to breathe while driving. When I immediately returned to the counter to report this biohazard-level scent, the employee dismissed my concern. He informed me that a friend of his who owns a seafood restaurant rents that specific van often, adding that "the van is clean" despite the smell. At no point did your staff offer to swap the vehicle for another clean van, nor did they offer a discount or any form of compensation for the delay and the disgusting condition of the equipment. Between the highly restrictive operating hours (being completely closed Monday through Wednesday), the total lack of consideration from the staff, and the unusable state of the vehicle, this location has proven to be entirely unreliable. I heavily prefer your Bridgeport facility, which consistently provides early morning availability, exceptional cleanliness, and multiple vehicle options. Due to this severe lack of customer appreciation and unprofessional staff behavior, I will never return to this specific location. I request that a customer service manager reviews this incident, addresses the staff conduct, and contacts me regarding a appropriate refund or credit for this rental. I look forward to your prompt response and resolution to this matter. Sincerely, Jr
Verdell WI’m completely satisfied.
MICHAEL BMy U-Haul experience went very smoothly. The Shelton office employee was kind and a pleasant.
Paul SAll good
miguel pIn store rep was amazing and fast service. Very thorough in explaining contract etc.
Elizabeth VEveryone who helped with questions / concerns was super helpful and professional thank you to all!
JONATHAN PAlways great working with you all!
NICOLE SConfusion about where the parking lot was compared to the store front, maybe better signage
Joseph KEasy pick up easy drop off
Gerald SGreat place and great people
Nikola PIt was a seamless in and back operation. Will rent again if needed.
Don NEasy Fast good employe!
Alex BWas an easy pickup and return. The owner did an excellent job and I wish him well in his future endeavors.
LOUIS SExcellent Service!
barbara mExcellent service 👏 👍 👌
Giovanni RDrop off location wasn’t easy to find at first as it didn’t have a sign showing where to leave the truck
Joseph SYou need more parking space
Nancy PWas not clear on the self service way of using the equipment. I called 800-go-U-Haul and the representative walked me through the process. Once I got the process, it was easy to use!
Genevieve LExcellet customer service and the van worked out perfectly for my needs. Thanks!
PAM MShelton was very nice but the lady from New Haven was very rude and didint accommodate my reservation tried to bring price up on me for no reason I didint like thet at all.
GILBERT RProfessional, thorough and accommodating.
Joseph CLocated on a road filled with potholes and can be a bit confusing to find but the worker was kind and customer service was good
rianne hThis was an online pickup. The keys are lactated far from the truck and the online pickup was more of a hassle than it was work. The real location is much better.
Michael GThe equipment lot is around the corner and down the hill but there was someone on sight to get my trailer hooked up. Both guys were very nice, professional and quick. I don't usually like UHaul and don't rent their trucks but the trailer I rented was fine.
Aimee BEasy process and helpful staff. I am a several time returning customer
Ted FNothing
Scott EThe person here was very kind
javier cMore updated vehicles
KILBERT RYour online customer service is bad. The location is dark and feels unsafe at night.
Nicole SEasy process via the app.
Gregory PGreat customer service!!!
CARMEN AThe owners were wonderful and so great to deal with would highly recommend this location.
SANDRA DFriendly service, but did not have the moving blankets I had ordered.
DANIEL Lvery good customer service! I'm very happy to do business!
ANDREI ACustomer service was great!!
Carmen AThe individual location is great with a friendly staff and management. However, on a national basis, UHaul has priced itself so far above affordability for our purposes that we are being forced to consider other options for future rentals.
Peter GImprove the app functions.
Kevin QVery good experience at this location dealing with Mark and Lou.
Samuel Cordered moving blankets , none were available .
ALBERT DHave a way to have someone in the office
Theresa DTheir business hours said 9-3. I arrived at 1pm to check in for my rental and was having trouble with the app. Nobody available in the business so I spent an hour and a half on the phone and ended up getting a "late" rental, which delayed my trip. Which also delayed my return, of course, and I was charged for a full day. Also, the dolly I rented was not in the van, nor was anyone available in the store. I ended up charged $135 for what should have been a $50 rental.
lissette vFast, friendly helpful and convenient service. Will do business again.
RAYMOND LThe truck didn’t have a ramp. Shouldn’t have had a ramp, thought that was standard.
BEVON MThere was no barcode to scan to verify my location for a mobile pickup while the office was closed
STEPHEN GI was bolaled on my credit car and then threatened with collections
IBRAHEEM AConvenient process of picking up and returning; clean, spacious and reliable vehicle. We rented a 15’ truck to move from Shelton, CT to Brooklyn, NY. Our overall experience was good, despite the challenging drive in NYC, especially when snow storm started on our way back.
SHUYING WThere was no person at the location and the entire rental was using the U-Haul app. it was a terrible ordeal. What should have taken 15 minutes if a human was present took over an hour completed only with the help of U-Haul agent on the phone.
Gerald MHave more operating hours.
STANLEY NGreat service!!
MICHAEL Y1) be open when it says it will be 2) make sure the trucks are in ideal operating condition 3)provide better solutions
Bobbi DMake sure your hours of operation are correct on all forums. Online and at the store the hours listed are not correct…it shows open until 3pm on Saturdays multiple papers posted on windows and google YET no one was there and when I called 1-800-uhual the had different hours.
Rebecca OPhone check in was confusing. AFTER you have my reservation and CC info you want to get a reference to verify. You won’t use the same number to verify me. Wouldn’t allow my wife with separate number verify me. Fortunately the office was open and staff was able to expedite my process.
Sean MGreat service: knowledgeable, friendly and helpful.
RHONDA BEfficient and friendly
ANTHONY SExcellent experience!
JAIME RThere was sticky residue on the drivers side door from the previous user. The tank was filled to 5/16ths or something specific which was very irritating to get a truck with so little fuel as I start my reservation! Very disappointing on the fuel, had to change my planned route, and made refueling the truck an annoying game at the pump where I had to fill some, turn on the accessory power to see the fuel level, creating a potentially dangerous situation since cars and trucks should be fully turned off while fueling!! What is wrong with yall the expectation has always been refuel it completely that was some bullshit. The attendant at Shelton Storage Solutions was awesome. Very courteous and helpful, to the point and had good information for me. She deserves recognition for her good work
CORMAC Q