Customer Reviews for Shepards Wrecker & Garage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shepards Wrecker & Garage

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jerry H.
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Kevin L.
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DAVIDALAN T.
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Very professional and customer service oriented.

ELIZABETH K.
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Customer did not leave a comment.

Melissa Q.
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More lighting for nighttime drop off.

COLIN R.
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Customer did not leave a comment.

Noel C.
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Nothing

Joseph M.
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Due to the fact that we had to pick up at two different locations and not all of our equipment was available this was fine. The auto transport that was provided had a tail light out.

mary B.
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Very friendly, professional staff. Pick up was quick.

JODY M.
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Jordan A.
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Steve M.
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gary F.
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Have the vehicle that the renter requested and you said would be there. I lost 1/2 day that time and because they could not give me the right truck, I have to rent another this weekend.

steven M.
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The after hours return procedure was cumbersome and unreliable and difficult to find. It would not work with chrome on an android and was very slow with firefox. Needs work. Needed much work before UHaul started charging a $20 penalty for after hours return.

Deborah R.
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James N.
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meghann T.
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They were very friendly.

Gerard F.
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RICKY G.
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David T.
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Michael G.
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Fast and friendly service

John H.
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Using my phone to pick up the equipment was a nightmare. It took eight (8) tries to get my DL photos to process, and when I found previously unreported damage the app would not let me upload (or even take) a photo. I will still use uhaul, but I will NEVER use the mobile app again. I would much rather wait in line than lose my mind over technology.

SCOTT H.
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Martha B.
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Charlie J.
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STACY D.
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Angela K.
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I was charged for 3 gallons of gas (after putting in gas), but only drove 10 miles. The miles to gas used ratio is off. I'm pretty sure I was overcharged and there is nothing I can do about it.

Jeremiah J.
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Eileen L.
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Stella G.
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Back of truck was wet. My mattress and box springs got wet on one of the corners!

Michael L.
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Michael O.
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Great customer service would deal with anytime

Phil S.
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The ladies who work at the front desk were excellent in helping us change our drop off location and were extremely kind and patient.

Timothy K.
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JOHN S.
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CONOR W.
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Donald M.
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Quick turnaround.

DONNA G.
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Customer did not leave a comment.

Debborah M.
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My preferred pickup location was changed the day before my pickup window (40 miles further) which caused great stress, change in movers availability window, had to load car transport without assistance since already connected to 26' truck and pickup location operation hours closed before loading of truck complete. When a customer books and confirms a pickup location, other factors are also in place. To overbook the equipment causing a last minute change is very stressful to the customer and makes uhaul look unreliable

Vivian W.
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Customer did not leave a comment.

Dakota W.
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Make sure every store or drop off caries cash because I needed the deposit back today to get food for my family and now we won't be getting any food today because I am waiting on a check

Angelo A.
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Barbara M.
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Gary H.
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Did not close out rental until following day. Agent walked to truck on previous day to close out rental and send receipt and they did not. Had to call following day.

Charles S.
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Assure availability of moving equipment when reserved (i.e. hand trucks).

john W.
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Customer did not leave a comment.

Petra W.
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JOHN K.
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Thank you, James. You are great. Wonderful customer service and so understanding of our situation. I would recommend Uhaul to anyone and everyone. Jane

Joe L.
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The u-haul smelled really bad and the wipers are fallling off.

Bill E. Y.
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Customer did not leave a comment.

Clark K.
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Please refit the jack system on the old style 6' × 12' there NO jack system .

john T.
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Customer did not leave a comment.

REBECCA R.
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Kathy B.
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Trailer swayed a lot, out of balance?

Steve G.
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Customer did not leave a comment.

Edward R.
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Thomas G.
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Bill C.
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Richard L.
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Ron P.
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Everyone was extremely friendly and helpful which made a very stressfull move a little easier thank you

JASON G.
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Helped a great deal with a quick emergency rental service

MARK S.
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Outstanding customer service great experience will definitely use them again!

Carlos D.
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Customer did not leave a comment.

Ian M.
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neil A.
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Great Staff and service

DENISE S.
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Darrel B.
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brenda O.
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Great staff

Sara S.
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Mary F.
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NICOLE IS AWESOME

Walter B.
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Jesse S.
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Claudette W.
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Rick W.
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MAXANN K.
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Easy to drop off. Quick and efficient.

James J.
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Both pick up and drop off staff were courteous and friendly.. No Hassel rental.

Regina J.
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Great staff.... love them.

EDDIE C.
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Customer did not leave a comment.

Cone R.
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The pick up location was awesome and on point.

Mitchell J.
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People at this location were extremely helpful,knowledgeable and friendly

Regina J.
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Great Service and Employees that care!!!

Phil F.
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Customer did not leave a comment.

Mark K.
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Deborah N.
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david W.
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Don't know how it could be better. The ladies were friendly, helpful, and knew what they were doing. Couldn't be happier.

Steven B.
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Accept Ford F-150 with tow package with tow mode! Baileigh went out of her way to help us!

Tom G.
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Customer did not leave a comment.

Michael C.
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Jeffrey M.
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Used before and still very good. Quick check out.

Darrin B.
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Customer did not leave a comment.

Troy W.
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Jeff M.
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U-Haul guy left early. Never saw him. Dropped trailer off and turned paperwork in to business secretary.

Dena W.
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Customer did not leave a comment.

Vanessa S.
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The receptionist named Nicole was professional and polite. Good experience. Thank you.

SCOTT O.
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MARK P.
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Nicole was awesome!

WILLIAM A.
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Customer did not leave a comment.

Eustaquio T.
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BERNIE W.
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John H.
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No reviews have been submitted for this location.

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