Customer Reviews for Shepards Wrecker & Garage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shepards Wrecker & Garage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

John H. on

Rating:

Using my phone to pick up the equipment was a nightmare. It took eight (8) tries to get my DL photos to process, and when I found previously unreported damage the app would not let me upload (or even take) a photo. I will still use uhaul, but I will NEVER use the mobile app again. I would much rather wait in line than lose my mind over technology.

SCOTT H. on

Rating:

Customer did not leave a comment.

Martha B. on

Rating:

Customer did not leave a comment.

Charlie J. on

Rating:

Customer did not leave a comment.

STACY D. on

Rating:

Customer did not leave a comment.

Angela K. on

Rating:

I was charged for 3 gallons of gas (after putting in gas), but only drove 10 miles. The miles to gas used ratio is off. I’m pretty sure I was overcharged and there is nothing I can do about it.

Jeremiah J. on

Rating:

Customer did not leave a comment.

Eileen L. on

Rating:

Customer did not leave a comment.

Stella G. on

Rating:

Back of truck was wet. My mattress and box springs got wet on one of the corners!

Michael L. on

Rating:

Customer did not leave a comment.

Michael O. on

Rating:

Great customer service would deal with anytime

Phil S. on

Rating:

The ladies who work at the front desk were excellent in helping us change our drop off location and were extremely kind and patient.

Timothy K. on

Rating:

Customer did not leave a comment.

JOHN S. on

Rating:

Customer did not leave a comment.

CONOR W. on

Rating:

Customer did not leave a comment.

Donald M. on

Rating:

Quick turnaround.

DONNA G. on

Rating:

Customer did not leave a comment.

Debborah M. on

Rating:

My preferred pickup location was changed the day before my pickup window (40 miles further) which caused great stress, change in movers availability window, had to load car transport without assistance since already connected to 26' truck and pickup location operation hours closed before loading of truck complete. When a customer books and confirms a pickup location, other factors are also in place. To overbook the equipment causing a last minute change is very stressful to the customer and makes uhaul look unreliable

Vivian W. on

Rating:

Customer did not leave a comment.

Dakota W. on

Rating:

Make sure every store or drop off caries cash because I needed the deposit back today to get food for my family and now we won’t be getting any food today because I am waiting on a check

Angelo A. on

Rating:

Customer did not leave a comment.

Barbara M. on

Rating:

Customer did not leave a comment.

Gary H. on

Rating:

Did not close out rental until following day. Agent walked to truck on previous day to close out rental and send receipt and they did not. Had to call following day.

Charles S. on

Rating:

Assure availability of moving equipment when reserved (i.e. hand trucks).

john W. on

Rating:

Customer did not leave a comment.

Petra W. on

Rating:

Customer did not leave a comment.

JOHN K. on

Rating:

Thank you, James. You are great. Wonderful customer service and so understanding of our situation. I would recommend Uhaul to anyone and everyone. Jane

Joe L. on

Rating:

The u-haul smelled really bad and the wipers are fallling off.

Bill E. Y. on

Rating:

Customer did not leave a comment.

Clark K. on

Rating:

Please refit the jack system on the old style 6' × 12' there NO jack system .

john T. on

Rating:

Customer did not leave a comment.

REBECCA R. on

Rating:

Customer did not leave a comment.

Kathy B. on

Rating:

Trailer swayed a lot, out of balance?

Steve G. on

Rating:

Customer did not leave a comment.

Edward R. on

Rating:

Customer did not leave a comment.

Thomas G. on

Rating:

Customer did not leave a comment.

Bill C. on

Rating:

Customer did not leave a comment.

Richard L. on

Rating:

Customer did not leave a comment.

Ron P. on

Rating:

Everyone was extremely friendly and helpful which made a very stressfull move a little easier thank you

JASON G. on

Rating:

Helped a great deal with a quick emergency rental service

MARK S. on

Rating:

Outstanding customer service great experience will definitely use them again!

Carlos D. on

Rating:

Customer did not leave a comment.

Ian M. on

Rating:

Customer did not leave a comment.

neil A. on

Rating:

Great Staff and service

DENISE S. on

Rating:

Customer did not leave a comment.

Darrel B. on

Rating:

Customer did not leave a comment.

brenda O. on

Rating:

Great staff

Sara S. on

Rating:

Customer did not leave a comment.

Mary F. on

Rating:

NICOLE IS AWESOME

Walter B. on

Rating:

Customer did not leave a comment.

Jesse S. on

Rating:

Customer did not leave a comment.

Claudette W. on

Rating:

Customer did not leave a comment.

Rick W. on

Rating:

Customer did not leave a comment.

MAXANN K. on

Rating:

Easy to drop off. Quick and efficient.

James J. on

Rating:

Both pick up and drop off staff were courteous and friendly.. No Hassel rental.

Regina J. on

Rating:

Great staff.... love them.

EDDIE C. on

Rating:

Customer did not leave a comment.

Cone R. on

Rating:

The pick up location was awesome and on point.

Mitchell J. on

Rating:

People at this location were extremely helpful,knowledgeable and friendly

Regina J. on

Rating:

Great Service and Employees that care!!!

Phil F. on

Rating:

Customer did not leave a comment.

Mark K. on

Rating:

Customer did not leave a comment.

Deborah N. on

Rating:

Customer did not leave a comment.

david W. on

Rating:

Don't know how it could be better. The ladies were friendly, helpful, and knew what they were doing. Couldn't be happier.

Steven B. on

Rating:

Accept Ford F-150 with tow package with tow mode! Baileigh went out of her way to help us!

Tom G. on

Rating:

Customer did not leave a comment.

Michael C. on

Rating:

Customer did not leave a comment.

Jeffrey M. on

Rating:

Used before and still very good. Quick check out.

Darrin B. on

Rating:

Customer did not leave a comment.

Troy W. on

Rating:

Customer did not leave a comment.

Jeff M. on

Rating:

U-Haul guy left early. Never saw him. Dropped trailer off and turned paperwork in to business secretary.

Dena W. on

Rating:

Customer did not leave a comment.

Vanessa S. on

Rating:

The receptionist named Nicole was professional and polite. Good experience. Thank you.

SCOTT O. on

Rating:

Customer did not leave a comment.

MARK P. on

Rating:

Nicole was awesome!

WILLIAM A. on

Rating:

Customer did not leave a comment.

Eustaquio T. on

Rating:

Customer did not leave a comment.

BERNIE W. on

Rating:

Customer did not leave a comment.

John H. on

Rating:

Customer did not leave a comment.

William A. on

Rating:

Customer did not leave a comment.

Ian S. on

Rating:

Customer did not leave a comment.

FRANCIS D. on

Rating:

Customer did not leave a comment.

Christopher H. on

Rating:

Thank you, great customer service.

travis T. on

Rating:

Customer did not leave a comment.

brook M. on

Rating:

Customer did not leave a comment.

joshua M. on

Rating:

Customer did not leave a comment.

James H. on

Rating:

I think the 4 x 8 trailer was made in the 1950's---time to retire it.

glenn P. on

Rating:

The hooks for the chassis chains were broken.

Sadie K. on

Rating:

Had a good experience although I think 0.99$ a mile is a little ridiculous (luckily we only went about 5 miles)

DANIELLE R. on

Rating:

Customer did not leave a comment.

Robert H. on

Rating:

It seemed to me that I was an incovenience to the gentlemen behind the desk. He 1st told me that it would be a few minutes before he could help me..I said that was fine, Thank You...after about 5 minutes he said..Let me see your paper work to get you started because "I will be awhile" He took my papers and then told me to put the trailer by the others...I asked "Will someone meet there?" He said "Why do you need help" I told him "I helped the guy (at the pick-up store) put it on the hitch" He said "will try it and if you need help I will see if I can get someone" Well I did get it off the hitch (by myself) and it was very heavy (especially since I am 66 yrs old) I went back in the store to get the paperwork..he asked "Do you need help"...I said "No I managed"....He said "Yeah those things are heavy huh...even a big guy like me needs help with those 6x12's" btw he never checked the trailer for damage or anything else

Kurt N. on

Rating:

N/A

James L. on

Rating:

Customer did not leave a comment.

FRANKLIN E. on

Rating:

Great group easy access for pick up and drop off

frank F. on

Rating:

Wonderful people !!

Carmine A. on

Rating:

Customer did not leave a comment.

aj T. on

Rating:

Customer did not leave a comment.

Robert B. on

Rating:

Customer did not leave a comment.

Branden B. on

Rating:

Returned truck early due to next renter arriving 3 hrs before scheduled pick up.

Mark W. on

Rating:

This was a junkyard but a clean office with a friendly and helpful staff. Despite the business, I would give this an overall excellent rating.