Customer Reviews for Shepherd Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shepherd Mini Storage

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Tom O. on

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Good service

Michael K. on

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Mary B. on

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The truck smelled like old cigarette smoke.

Bill W. on

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james S. on

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Angela C. on

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Alan K. on

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JIM B. on

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I think the fellow was real friendly and helpful and we got the clean trailer on time . Great place to get a U Haul ! Goood people to deal with. We'd rent on again if neede. They pull good too. Thank You.

Terry M. on

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David D. on

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Eugene F. on

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Rent from there every year an never had a problem or issues , in an out . Mr, Shepherd is very prompt an efficient,

Stephen L. on

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They do a fine job at this location. Plenty of room and a level area. I need this since I have to hook up my car to unhook my car I tow behind the U-Haul.

STEVE S. on

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Charles W. on

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Customer service and friendliness was superb!

Harry B. on

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michael G. on

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MORROW R. on

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Very friendly personnel.

Gilbert B. on

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rick R. on

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Professional and Quick

James M. on

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GABRIEL N. on

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Cynthia T. on

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Please make sure your equipment is up to par.

Susan F. on

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David S. on

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LAURIE H. on

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mary kay R. on

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He was awesome and friendly.

Leonard D. on

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Robert T. on

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They were closed at 4:00 on a Saturday

James M. on

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nothing.

harry T. on

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Robert B. on

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Truck only had 9000 miles on it. Great vehicle. Always use U-Haul. Use trailers and trucks. Always well maintained.

Michael E. on

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LEE C. on

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KEVIN Cheryl H. on

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I had told both people that I talk to you and I put it on the computer when I reserve this that my drop off location wise Erie Pennsylvania and I don’t know why my paperwork said some city that I have never even heard of and when I try to drop it off they try to charge me $195 for wrong drop off Fee so people need to really start paying attention especially on the computer to where the drop off situation is going to be

STEVEN A. on

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The facility was closed when I returned the trailer at 2:00 PM Friday the 30th of August

Tiffany S. on

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William H. on

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Stephen L. on

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Robert S. on

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Louann B. on

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Smooth easy transaction. The location was also easily accessible.

CORY S. on

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John S. on

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Inform customers that you need a copy of your rental contract for non business hours drop off or you get charged $30

Craig L. on

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elizbeth B. on

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Tire on auto transport blew into many pieces on highway 81 after traveling only a few hours. Help line would not answer phone and the warning triangles were not adequate to withstand the passing semi trucks whizzing past us. We were scared to death and called 911. Local deputy responded within 5 min to render assistance and get us off the hwy alive.

Ronald F. on

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It was after hours

clarence L. on

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Paul F. on

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Anne O. on

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Roger H. on

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Had 15 ft truck reserved at Deep Gap, NC office for a one-way move and got both a phone (I called) and phone text verification the day prior to pickup, then when I went to pickup the equipment the next AM at 1000. it had been rented out to someone else at 0800AM! I was out of luck with just a "sorry." Called Hickory NC office and they didn't have a backup less than an hour away (and an hour back). The only option was a a 26 ft at West Jefferson (40 min away). I had to take it - but could not get a truck that big close to my house in the mountains, and had to shuttle my goods to the truck. Truck was way too big but that was my only option. What good does it do to make reservations and even confirm them? By the way, office at West Jefferson didn't even check my driver's license. VERY POOR SERVICE ALL AROUND except when I returned it in Aiken to Sutton Marine - that part was good.

Brenda W. on

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Rick R. on

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Pads were wet when used

Thomas R. on

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Hank O. on

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Ronald F. on

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Great place to do businesses

Frank V. on

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Excellent customer service

PATRICK J. on

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Patricia O. on

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When we got there the man in charge when out to check hook up. He then said, the left hand blinker would not work,for trailer but the right hand worked. To take to a repair shop.We did the man at a mechanical shop when out there and checked he said, I can't find anything wrong with it. Didn't do a thing. When we went back to the haul, The man checked said it was working fine. We did rent trailer, but not again if I can help it

Chad J. on

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Joseph B. on

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Al K. on

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Zachary K. on

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Ed M. on

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David R. on

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Sharon M. on

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Les M. on

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Just make sure that things a re a little clearer when ordering online. A good experience overall.

Coley F. on

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Willis W. on

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Clea B. on

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Wilson C. on

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Terry V. on

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jerry T. on

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Patrick J. on

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Website sucks. It’s like a dog chasing his tail trying to find equipment. How about select truck/ trailer needs and a map pops open with what’s available locally. Current system forces you to call customer service

Victoria M. on

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Sherry W. on

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William K. on

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Convenient location and efficient service

james S. on

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Michael B. on

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The entire rental went as smoothly as possible. We are able to concentrate on our task without worry or concern about the truck.

RICHARD F. on

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SHANNON D. on

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Charles B. on

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Not very friendly. Bitter and arrogant.

ALEXANDER F. on

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Went to return truck on Saturday (due on Sunday). No one at the location at noon - athought website said open till 1:00 pm. Then Boone, NC called on Sunday to say we missed returning truck to THEM by Sunday - our drop off was in West Jefferson - NOT Boone...very confusing - glad I haven't received any additional charges!!

Charles S. on

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walter J. on

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Willis W. on

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Danny Ray B. on

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danny S. on

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Don Ricardo B. on

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The drop off place was close when I drop the trailer off I call the next morning to let them know he was not happy I drop it off after hours

Kelly H. on

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Mr. Shepard was very helpful.

Kristen D. on

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RICHARD F. on

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Keith V. on

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The owner was extremely accomidating to my needs and time.

Kirby B. on

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DAVID B. on

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Todd L. on

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DANIEL G. on

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RICHARD F. on

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charles M. on

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Stephen C. on

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Bob R. on

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JEFFREY M. on

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When service personnel saw me he asked if I needed help and he took my keys. I was charged for the blankets I did not get. I want that charge refunded in addition to the extra charge at pick up.