Customer Reviews for Shepherd Mini Storage
(U-Haul Neighborhood Dealer)

273 reviews

1624 NC Hwy 163   West Jefferson, NC 28694

(336) 219-0277

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(336) 219-0277

1624 NC Hwy 163
West Jefferson, NC 28694

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Have the vehicle available at the location that was selected. I had to drive 30+ minutes to pick up the vehicle from where I had selected and did not know until I went to the originally selected location to pick it up. This ended up wasting more than 1 hour of moving time when I had people lined up to start shortly after the originally scheduled pick up time.

Edward P. 
Rating:
2.0

this has nothing to do with the pick up location, but the u-haul company itself ruined our move with a number of mistakes on their part. First by offering us a 17' truck that didn't exist at a location that doesn't even have u-haul trucks. Then they changed the reservation at the last minute without notifying me by phone or email, causing us to drive 45 minutes out of our way to pick up a 20' truck which wasn't even there. We ended up having to take a 26' because it was the only one available. All of this trouble put us severely behind schedule and could have been avoided had the U-Haul company been properly informed about its locations and what trucks it actually has available.

Jackson L. 
Rating:
5.0

Lower price for local uses.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Shana G. 
Rating:
5.0

Customer did not leave a comment.

Abigail V. 
Rating:
5.0

Friendly and alway helpful. They are great to deal with (unlike a few other UHaul locations I could mention

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Horace J. 
Rating:
5.0

Customer did not leave a comment.

Jamie V. 
Rating:
5.0

Dawson was great to work with

Andy A. 
Rating:
5.0

Customer did not leave a comment.

Allan L. 
Rating:
3.0

Have the correct equipment that was reserved. Charge the correct mileage price.

Susan P. 
Rating:
4.0

Turning in the vehicle in after hours is time consuming and inefficient via the App. I could not access My Account . It took my son, who is a computer wizard 20 minutes to find it out there in a limbo browser as he put it. Then we were able to .complete check in to avoid fee. I wasted 2-3 hours two weeks before when renting a 10 foot truck. These issues need to be resolved !!

ALLAN L. 
Rating:
5.0

Customer did not leave a comment.

debbie P. 
Rating:
5.0

Customer did not leave a comment.

Amber D. 
Rating:
5.0

Customer did not leave a comment.

HOWARD H. 
Rating:
4.0

Customer did not leave a comment.

Andrew P. 
Rating:
4.0

Customer did not leave a comment.

Terrill G. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

courteous, helpful, polite, friendly, accommodating, all the above and much more. A pleasure doing business with them! I was blessed with great people at both ends of our move. Much thanks to all.

Darrei C. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Shepherds run a fine business!!

Andy A. 
Rating:
5.0

Very easy and quick return.

John B. 
Rating:
5.0

Excellent service and availability.

Jamie V. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY C. 
Rating:
5.0

Great customer service

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
2.0

We told them at Shepard Mini Storage we were not sure of a uhaul place to drop off at when we arrived at Mt Carmel IL, our destination. So the guy put Springfield Illinois as destination which is way up north, not even close. We were charged $250+ for renting the double axle trailer. We felt like this was too much. After we dropped it off the guy at Memmer Hardware told us he would have to deliver it to Springfield!! I got online and checked to see what our price should've been. Only $191!!!!!!! I don't know why they messed up so much but believe we need some sort of a refund!!!

BRENDA A. 
Rating:
5.0

Excellent customer service!

Lee M. 
Rating:
5.0

Customer did not leave a comment.

JESSE F. 
Rating:
5.0

For convenience yes on returning person was rude and rather a bully no mask. We had been with Covid patients he then backed off. Maybe he was having a bad day

OWEN O. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

JESSE F. 
Rating:
5.0

I have used this location several times and they are always so good and help out in any way

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

MARCUS D. 
Rating:
3.0

Owner is rude. Talks down to you when asked about parking truck

Patrick J. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
4.0

Customer did not leave a comment.

Richard I. 
Rating:
4.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Gilbert B. 
Rating:
3.0

Ok

kenda P. 
Rating:
5.0

Best U-haul dealer in this area by far

james G. 
Rating:
5.0

Well done

Richard I. 
Rating:
5.0

Customer did not leave a comment.

thomas T. 
Rating:
4.0

Customer did not leave a comment.

Michael AND De B. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Customer did not leave a comment.

ALLEN B. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Heath S. 
Rating:
5.0

I've rented through Shepherd Mini Storage several times before and they provide excellent service. Their attitude is to serve their customers and they do it extremely well.

ken S. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN J. 
Rating:
5.0

Very good customer service

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

The 2 gentlemen who check me in did a great job. Very efficient and professional check in.

Bruce D. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Very speedy check out process and friendly help.

Chris R. 
Rating:
2.0

The checkout person was completely indifferent. Did not help me understand the contract, inspect the truck with me or go thru the operation of the truck. Never left his office. Spit tobacco into a pop bottle on his desk- disgusting - the whole time...

Donald N. 
Rating:
5.0

Michael Shepherd managed to get me the correct truck and had it ready to go when I arrived. This was very important since I was coming up from Athens Ga with help to load and drive the truck and time was critical since we planned to return to Ga the same day. Give him an A+

peter W. 
Rating:
5.0

Each and every time I have use U haul, the service has been better and better. The guys at West Jefferson were top notch. Well done U Haul !!!

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Andy A. 
Rating:
1.0

On this end, I was again supposed to be able to drop off the truck hands-free, and yet, another maskless employee approached me wanting to interact with the truck instead of letting me put the key in the drop box. This isn't service, particularly during a viral pandemic. It was like the employees there hadn't even heard of this. On top of that, the drop off location was filthy, and full of potholes. Good grief.

Zack M. 
Rating:
5.0

Our rental was thrown in at the last minute with these guys and had to do a lot of extra driving to get our truck but they helped in every way possible with our rental and it turned out five star

Ted O. 
Rating:
1.0

Didn't have the truck you let me pay to reserve so I had to drive an extra hour and a half because you don't understand the concept of a reservation. In the future I'm just going to Penske

Luke F. 
Rating:
5.0

Staff was friendly and helpful. I appreciated the advice they offered on my rental.

Dennis G. 
Rating:
4.0

Customer did not leave a comment.

RICHARD A. 
Rating:
2.0

I'm not sure why this is called a "reservation" when there is not a guarantee that you can pick up a truck where you reserved one, and you cannot be sure that the extras you requested will be provided. We had to drive 30 miles to pick up our truck (it was supposed to be in town) and no dolly was available at the location. Even though it is stated that you might have to get your truck somewhere else, this does not seem like a "reservation" at all.

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

Charlie D. 
Rating:
5.0

Fast courteous service. I would definitely utilize Shepherd UHaul again. Thank you glenn

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
3.0

Customer did not leave a comment.

James A. 
Rating:
5.0

This is the second time that I've used Shepherd's mini Storage in a two month span. Very friendly and the services was great!

Shawn H. 
Rating:
1.0

When I dropped off the truck, the fuel gauge was directly on 3/4 of a tank. I have a photo of the fuel gauge and the ending mileage at 149,978. I was charged $15.33 for the additional fuel. When I picked up the truck in Morristown, the gauge was not on 3/4 of a tank. It was actually just under but no big deal. The drop off location was closed when I left the truck so they added the extra charge without my presence. I would like to send you the photo for your records. Easy extra charge by them.

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

Melitta H. 
Rating:
5.0

I was surprised that form previous uhaul rentals that this time I didn't have to sign off on existing damage to the unit. It seems that it wasn't a big deal but it unsettled me due to the fact that one fender was damaged. I didn't want to be blamed for it. Just a note that the gentleman running this location couldn't have been any nicer. Great fellow ??.

Ken G. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
2.0

Not professional nor customer service oriented. They maybr good st selling mulch, but for rental experience and proper ways - not good st all. UhaulShould get another dealer here

Adnan F. 
Rating:
4.0

Called back after hours. Provided detailed instructions. Allowed me an opportunity to fulfill my commitments as a renter. Ian K. Swank

Ian S. 
Rating:
5.0

Great service

Thomas O. 
Rating:
5.0

Customer did not leave a comment.

gary S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
3.0

Convenient location, friendly and courteous help checking out.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

BRYAN M. 
Rating:
4.0

Good service

Tom O. 
Rating:
2.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

The truck smelled like old cigarette smoke.

Mary B. 
Rating:
4.0

Customer did not leave a comment.

Bill W. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
4.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

Alan K. 
Rating:
5.0

I think the fellow was real friendly and helpful and we got the clean trailer on time . Great place to get a U Haul ! Goood people to deal with. We'd rent on again if neede. They pull good too. Thank You.

JIM B. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Rent from there every year an never had a problem or issues , in an out . Mr, Shepherd is very prompt an efficient,

Eugene F. 
Rating:
5.0

They do a fine job at this location. Plenty of room and a level area. I need this since I have to hook up my car to unhook my car I tow behind the U-Haul.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

STEVE S. 
No reviews have been submitted for this location.

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