One of the tires had only 20lbs, when 60lbs was recommended and in the rest of the tires. The fender was severely bent to the point of possible damage to the tire when riding over bumps with any load on the trailer. The facility has a repair shop. We called prior to driving over an hour to pick up the trailer to verify it was the utility trailer without a ramp. They assured us the trailer would not have a ramp. When we arrived, the trailer with a ramp that was all that was available. We had driven too far to not take that trailer. They required us to provide an alternate contact; information we had never been asked to provide any other time we rented Uhaul equipment. The woman who checked us in was polite.
CHRISTOPHER H
Shepherd Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Jefferson, NC 28694
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great service
CARLA EVery friendly Thank you
ALAN AWas charged an after hours drop off charge even though dropped off at 2 pm. Charge was posted next day after I had left the area. Was not made aware that there would be an additional drop off charge.
ARCHIE SThere was a low tire indicator light on for the right rear tire. I was unable to let anyone at the location know when I returned the truck.
MARGARET G