This location is always my go to place when I need to rent a truck or trailer. Always accommodating and good people to work with.
Shawn L
Customer Reviews for Shepherd Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Destiny was great. Very friendly and easy to work with.
MARTIN SThe service was excellent, she was friendly, informative, very accommodating, if anyone needs to rent any type of equipment like this whatsoever, I know that they will receive the same experience and provide the same comments as well
ROBERT AAwesome folks!!!
AMY NBring the cost down by 15%
Tim rGreat location. They are very easy to work with.
DAVID CGreat customer service.
ROBERT DMy reservation was to take to this location (West Jefferson) but when renting the truck and trailer, you wanted me to drop off in Boone (40 minutes away). I called and you allowed me to change back to my original location.
DOUGLAS MDrop off employees were friendly and accommodating. The process was totally easy.
JAMES PConveniently located for me. Easy to access with a large truck and the Uhaul. I was more than willing to park the trailer myself, but was honestly relieved when I was asked if I needed help. I had had enough getting turned around at my little mountain house (50 million point turn)! This 68 year old eoman was exhausted! So, thank you, thank you, thank you. I would definitely do business with Shepherds again!
CONNIE BDropped off after hours
ROBERT BDropped off a trailer rental from another location. Easy process. The only issue was that I was charged an extra day a day later. Which I was able to get corrected via u-hauls customer service.
WILLIAM IEasy transaction. Wonderful people to deal with.
MORROW RThis location was great. The Location I was scheduled to drop off would not accept the vehicle said he was full. Sent to another location and it would not accept. The location finally dropped off eagerly accepted. My turn in experience was quite the run around.
anthony aHad what I needed. Very pleasant and professional employees.
JAMES HVery easy to work with, friendly staff and flexible on needs
JOSHUA PProvide equipment that is roadworthy. This truck was old, and the steering had four inches of play in both directions, making steering extremely difficult and unsafe. The front end rattled and shook and had a somewhat extreme bounce over 55 MPH. During our trip, it was raining for the first five hours and the driver-side windshield wiper came off causing me to have to stop several times on the side of the highway to put it back in place, creating a dangerous situation each time. I have rented U-Haul equipment at least 2 dozen times over the years and this was by far the worst experience I have had. U-Haul should be ashamed for putting anybody in this truck and I feel that this truck should be taken out of the rental fleet until it can be fixed or scrapped for parts. Horrible and dangerous experience.
Jerilyn COne of the tires had only 20lbs, when 60lbs was recommended and in the rest of the tires. The fender was severely bent to the point of possible damage to the tire when riding over bumps with any load on the trailer. The facility has a repair shop. We called prior to driving over an hour to pick up the trailer to verify it was the utility trailer without a ramp. They assured us the trailer would not have a ramp. When we arrived, the trailer with a ramp that was all that was available. We had driven too far to not take that trailer. They required us to provide an alternate contact; information we had never been asked to provide any other time we rented Uhaul equipment. The woman who checked us in was polite.
CHRISTOPHER HGreat service
CARLA EVery friendly Thank you
ALAN AWas charged an after hours drop off charge even though dropped off at 2 pm. Charge was posted next day after I had left the area. Was not made aware that there would be an additional drop off charge.
ARCHIE SThere was a low tire indicator light on for the right rear tire. I was unable to let anyone at the location know when I returned the truck.
MARGARET GWindows were so dirty that you could not see out of them. The vehicle was not clean overall.
Levohn DVery nice customer service! The equipment I needed was available and ready to go upon arrival. Equipment was in great shape
Jerry HGreat experience.
Kevin DFill potholes at entrance.
Micheal gvery helpful and courteous, would highly recommend.
scott sWe typically use Penske due to the condition of the UHauls we have rented in the past. The last time, when we applied the brakes the car would speed up. This truck was pristine and rode very well. The service at Shepherd Mini Storage was excellent.
Patrick DDefinitely!!
Wilma PEveryone was so nice and helpful
melissa wTruck was Filthy inside and out. AC was not working. The last Truck I rented from this location had a headlight out and was muddy in the interior. Staff is very helpful and pleasant to work with but I'll rent from another location in the future.
Morrow RKey drop off was not clearly marked. The self return process needs to give better information about what to do with the keys when no one is on site.
Robert SReduce the cost. Very pricey
Jeffrey SEveryone was very friendly and helpful. Would highly recommend!
JOEY MAttendant at pick up location was helpful and friendly.
Danny STruck front headlight out
Samara ANothing, very convenient at this location.
RAYMOND BYou can make sure customers get the truck they reserve instead of having to settle for a smaller truck and make sure the truck doesn’t leak so peoples stuff doesn’t get ruined!!
Amanda MA little confusing where to park the truck. Staff was helpful.
CHRISTOPHER JThe trailer we were issued had not been inspected properly. One of the tires was worn down to the cord, ie no rubber!! It was covered by a fender but when we checked prior to leaving our house we found the issue. We had to call for Roadside assistance before even leaving on our trip because the pickup site would not provide direct assistance.
Larry CExtremely friendly and efficient. Made the return process painless.
andrew oAbsolutely wonderful experience!
Christine d