Customer Reviews for Sheppards Mini Storage
(U-Haul Neighborhood Dealer)

440 reviews

4407 W Oglethorpe Hwy   Hinesville, GA 31313

(912) 368-0259

Location Hours

  • Mon-Tue: 9 am - 4 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(912) 368-0259

4407 W Oglethorpe Hwy
Hinesville, GA 31313

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 4 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Keep doing what you doing.

SANDRA J. 
Rating:
1.0

will never use this dealer again, has a bad attitude and just rude

PAUL B. 
Rating:
5.0

Nice place, will alway rent from this place when needed

MICHAEL J. 
Rating:
5.0

Mr.Darryl was very helpful and nice

ROBIN W. 
Rating:
5.0

All is good, no change needed. Great service

DEWON C. 
Rating:
4.0

Customer did not leave a comment.

SHANNON G. 
Rating:
4.0

Customer did not leave a comment.

kenyatta R. 
Rating:
5.0

Great customer service

LENWOOD P. 
Rating:
5.0

He was very respectful and answered all my questions. Would recommend! Overall great experience

JUSTINA P. 
Rating:
5.0

A super good men. Very helpfull and super friendly

LEONEL C. 
Rating:
5.0

Customer did not leave a comment.

JESSE W. 
Rating:
5.0

The person in charge was VERY helpful and polite

Honesty H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

Carey M. 
Rating:
5.0

Darrell was very helpful.

kevin V. 
Rating:
5.0

Y'all are excellent, the customer service here is great. The gentleman is very friendly and helpful!

ANDREA D. 
Rating:
1.0

I was charge for gas that wasn't in the truck to begin with. After noticing truck was to big and wanting to get a smaller uhauI, I couldn't cancel reservation without getting charge.

Terrance L. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

the vehicle gas is not accurate on the contract.

Rodolfo D. 
Rating:
1.0

Don't over charge and continue to take money off card paid over 700 dollars for local move was cheated on milage

RAYSHARD B. 
Rating:
5.0

THANKS FOR HELPING ME FOR EVERY THING

KEVIN J. 
Rating:
5.0

Customer did not leave a comment.

KOTAJOSEPH F. 
Rating:
3.0

I had 1 week in advanced of reservation for a auto transport, I received text, email and a call saying the auto transport was available in this location, on the day of the pick up the employee told me he didn't have the auto transport he said he only had a tow dolly. I had to take the dolly because I was leaving town the next day. Horrible experience.

CHRISTIAN R. 
Rating:
3.0

Get a receipt of some sort. I assumed it would come in email but haven't received one yet.

WILLIE F. 
Rating:
2.0

I am dissatisfied because I paid for gas that I didn't use, I took pictures of the gas needle after I left the company and only went 2 miles and the gas was not where he indicated that it was, I would not rent from him again

SHARON P. 
Rating:
5.0

lower the price per mile 99 cents is too much

JOHNNY W. 
Rating:
5.0

Darrel was very courteous and helpful.. I'll make sure to go back to his location next time I have a need for a UHAUL... Thank you for your help..

RANDY G. 
Rating:
5.0

Best customer service in hinesville fort Stewart area

RYAN V. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Mr. sheppard was a very knowledgeable and personable man. A real people person. The u-haul company should feel very prevledged to have people like him associated with the u-haul company. Even though the equipment i rented was well maintained and and in excellent condition. I must say Mr. Sheppard was what sold me on using u-haul and i will be recommending him to every one i know. Thankyou.

BILLY W. 
Rating:
5.0

Customer did not leave a comment.

ALAN F. 
Rating:
5.0

Customer did not leave a comment.

IRVIN C. 
Rating:
5.0

Excellent service provider

EDWARD D. 
Rating:
5.0

The Guy Dale was very helpful and courteous.

ROSALYN W. 
Rating:
3.0

Customer did not leave a comment.

BERTHA P. 
Rating:
5.0

Outstanding customer service!

Jimmie G. 
Rating:
5.0

Customer did not leave a comment.

EDWARD D. 
Rating:
3.0

Found it hard to drop off due to crowded and space. No one was there so we dropped the keys off.

John Z. 
Rating:
5.0

Very friendly and helpful. Will go back to this location for next move.

HANNAH H. 
Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
5.0

Everything was up to par. Owner was very polite

LUISITO L. 
Rating:
5.0

She helped me hook up my car and was save all the way to Georgia .Definitely recommend her to any movers

JOAN A. 
Rating:
4.0

I felt overcharged for only having the truck for 3 hours. Will probably try another company next time. The person I spoke with was very nice and accommodating . He was the owner I believe. I wouldn't use the mobile again, too much!

Jacqueline W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

raymon B. 
Rating:
5.0

Customer did not leave a comment.

LATOYA B. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

MONA B. 
Rating:
5.0

N|A

LORETTA T. 
Rating:
5.0

Great service very helpful

BRITTANYMERCEDEZ M. 
Rating:
5.0

Customer did not leave a comment.

Windy S. 
Rating:
5.0

Great customer service !

QUENTIN D. 
Rating:
5.0

Outstanding customer support!

SAM D. 
Rating:
5.0

Customer did not leave a comment.

brooks P. 
Rating:
5.0

Outstanding customer service, the owner came out in the rain and helped myself and other customers connect our equipment and performed a safety inspection. I highly recommend Sheppard's Mini Storage.

corey S. 
Rating:
2.0

The Uhaul was on empty and just turned in when I got it and barely clean. We had to put air in one of the tires. When turn to rent the Uhaul i was lil be hide the market and was told I woul be charged $16 dollar for it. I feel like I should have gotten another discount because that Uhaul don't ride good ,didnt have gas in it and even when the guy put some in it the light still was on until I filled it up. Then we had to pull over to air a tire. No I'm not satisfied for the money I paid out I feel like you all can do a little bit better than that

Jenine J. 
Rating:
5.0

great customer service

Miranda G. 
Rating:
1.0

Customer did not leave a comment.

Allen P. 
Rating:
5.0

THE CUSTOMER SERVICES WAS GREAT WOULD RECOMMEND FRIENDS AND FAMILY TO THAT LOCATION.

TERRY M. 
Rating:
5.0

Best drop off U-Haul experience I have had.

James W. 
Rating:
5.0

Nothing

ashley J. 
Rating:
5.0

Customer did not leave a comment.

jessell C. 
Rating:
4.0

Just keep up the good work

Clarence A. 
Rating:
5.0

Great customer service. Would go here again.

John J. 
Rating:
5.0

Great service

todd B. 
Rating:
5.0

Customer did not leave a comment.

Karol B. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
4.0

Owner came out to assist concerning parking even though he was closed for the day. Excellent customer service.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

Jacob P. 
Rating:
5.0

Everything was excellent and the customer was so friendly thanks

Leslie G. 
Rating:
5.0

Customer did not leave a comment.

Ashley W. 
Rating:
5.0

Great

lester T. 
Rating:
5.0

Customer did not leave a comment.

Shinton P. 
Rating:
5.0

Quick check out, lots of moving and cleaning supplies. Thanks.

ROGER O. 
Rating:
5.0

Customer did not leave a comment.

Yvonne F. 
Rating:
2.0

I'm highly unsatisfied. We were charged a cleaning fee but the uhaul was returned clean. The clerk was extremely rude And unwilling to explain or refund charges.

Jordan S. 
Rating:
5.0

Mr. Sheppard was very kind and I would recommend his location to anyone looking for a truck. He went above and beyond to make sure my move ended well. I dropped my truck off at night and accidentally locked one of my cell phones in the truck and I had already put the keys in the drop box. I texted him immediately to see if I could come back the following morning to retrieve the phone. He was so kind that he came to the facility right away to unlock the truck so I wouldn't have to come back the next morning. The fact that he was willing to jump out of bed and come to the location right away shows just how much he values his customers. His customer service is BEYOND excellent and he is a very kind & professional person.

IsisNashe S. 
Rating:
5.0

Darrell is a great owner and really cares about his business. I received a personal text from him 2 days before to make sure everything was good and if I would need any extra days. I will definitely go back to him for when I move again.

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Very professional. Used this location before and still the best in the area

gene S. 
Rating:
4.0

Customer did not leave a comment.

Zackery B. 
Rating:
5.0

Customer did not leave a comment.

JUANITA J. 
Rating:
1.0

When I got to this location I was told that my rental was not there and sent to another location that didn't have U-hauls on the property. I went to a random location and rent from them.

Cathy J. 
Rating:
5.0

Every one was nice

Latalu Elaine E. 
Rating:
4.0

Customer did not leave a comment.

ron D. 
Rating:
4.0

Customer did not leave a comment.

ron D. 
Rating:
5.0

Easy check in process

MARIA J. 
Rating:
5.0

Always willing to do what it takes to make my experience great.

Roger O. 
Rating:
5.0

Customer did not leave a comment.

Johnny R. 
Rating:
5.0

They always do whatever I need to get me the equipment

Roger O. 
Rating:
4.0

Customer did not leave a comment.

Christi G. 
Rating:
5.0

Customer did not leave a comment.

patrick H. 
Rating:
3.0

the proprietor was pleasant and friendly.

ANTHONY W. 
Rating:
5.0

Great customer services! Would recommend to anyone. Thanks

Khanh H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Great service no problem at all guy was very respectful 5 star rating

Ronald A. 
Rating:
1.0

Customer did not leave a comment.

Jaquesha S. 
Rating:
4.0

Customer did not leave a comment.

phillip Z. 
Rating:
5.0

Customer did not leave a comment.

Lynette W. 
Rating:
5.0

Phone service was definitely the leak link. But the gentleman at the store!! Was extremely helpful and friendly!!

Michael S. 
No reviews have been submitted for this location.

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