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JASON C
Customer Reviews for Shields Industrial Services 2004 Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
William CSuch helpful friendly staff. I’ve rented a couple U-Haul’s in different locations and this one I would highly recommend and return to!
Kristina KThe personnel were great. No complaint. The location and the condition of the location is sub-par.
Randall HNothing ! Great staff !
David SShields rents with a personal touch. It's nice to get their help and recommendations from live humans!
BENJAMIN SSignage indicating a suitable parking area, signage showing where the office is located, Multiple large commercial trucks were moving around and I was asked to move my car because I had parked in the only available space in the yard and they wanted to park another garbage truck there.
SEAN DMore signage directions to enter office
Margaret WBoth truck and auto-tow were different from what I reserved online. However, the equipment served well and was probably what I should have booked in the first placed.
Shannon LWonderful customer service!
LISA GDrop off location was not what i requested as the one I verbally requested had closed. This information was not relayed to me resulting in having to make a 3 hour round trip for drop off. Complaint response was a quick dismissal.
GORDON WThis site made the experience more positive. They were very helpful and accommodating.
Mike MYikes this place. It’s really out of town, with NO cell reception. We had to go into and out of town several times for the drop off pictures to load. Offer wifi or have simpler drop off instructions that don’t have to load every single step one by one. What should have been 10 minutes max took an hour and a half. Not cool.
Tabitha FNobody there and no drop off box.
Michel CGreat to deal with and very friendly. Will use them again
MICHAEL WThe location itself was fine, very friendly staff, very helpful. The fact that I had to find a way to get to here from Nanaimo with very little notice is absurd and rediculous. Every interaction we had with the staff of shields was excellent. Every interaction with U-Haul was an incredibly frustrating and unpleasant experience. I would rather carry my things in a burlap sack across my back than move with Uhaul again.
Marshall PThe staff at This location was fantastic. Our only qualm was that we reserved a U-Haul to be picked up at a different location 4 months in advance and the location was changed twice by uhaul. This final location to pick up our truck cost us over $400 in additional travel costs and an extra day in travel (required expensive ferries to get to it)
LAURA SNothing. Friendly staff!
DAVID WGreat helpful staff here Zero complaints
TREVOR EI did not choose this location. It was much farther out of the way than the one I chose. It is also not set up for mobile pickup which is what I selected. Took me over an hour to get my truck. The u haul system was down when I went to pick up so that’s not the location’s fault but it soured my impression. The location is also a mechanics shop and the language being used around me while I waited was quite foul. Glad I didn’t bring my kids in with me.
JOEL SBetter communication, cleaner vehicle, less hassle, give the vehicle that was asked for. This was the worst experience I have ever had renting a vehicle.
Mathieu Gwas a great experience dealing with the employees at Shields. All the equipment was clean and ready to go.
Rick EBetter signage to find this location would help, once on site could not see where to drop off vehicle and luckily drove to the back of the building to find other U-Hauls vehicles
Eric FThis is the 4th place I went for a u-haul. The first three: Lakeland, not fault of theirs the just didn’t have it, so the U-Haul system sent me to Powell River which is 2 ferry rides from the original one and quite frankly just not feasible. One place in Campbell River, Midway Storage I booked called and nobody answered or ever got back to me even after I left a message… I called a place and Courtenay they just disint have it either. Primarily what pissed me off is the fact that you as a company don’t understand where your customers are living. i.e. Vancouver Island we need boats to go to places we can’t just drive everywhere so sending us to locations. They have to make sense. As for some companies that actually answered the phones and they don’t have stock it’s poor business from the top down to the companies that go through the effort of helping the customer. I basically wasted half a day of my time due to that organization.
BRAD DMost off the return places in Courtenay are disgusting. How can U-Haul run a business like this. The U-Haul rental nd drop offs in Courtenay are ridiculous.
James TI made a call to the head office and was not very happy with the person that I talked to She told me that if we were not connected to the internet or have a smart phone it would be very difficult to return the truck. When I hung up I actually said that I would never use U-Haul but the wonderful lady in Courtenay told was how easy it was to return the truck She was excellent. Thank you
Louise GThe staff was great and the truck was in great condition. Best moving experience I could have had thanks to the U-Haul team.
Mark RVery friendly and helpful
Cody CAlways a pleasure renting from this location Thankyou for having everything go so smoothly
lori mit was closed and i could not get your app to work and return the truck. Luckily there was someone there and he took the keys and looked after it for me. Your app is not user friendly for returning the truck
Tracey MUnit was old and in rough condition. Where unit was located was muddy. Staff that helped out was courteous though and helpful.
Herbert WNo improvement necessary. Quick and smooth transaction. Absolute rock star staff upon return, even though they were on their way out the door.
lezlie gnot hard to find but what a junk yard. Trying to find a spot to park was a bit difficult the yard was really muddy
Sylvie SLovely experience... great people..... very helpful
Richard tWhen advertising the trailer dimensions correctly. Yes, the inside dimensions were 6' (72") X 12' (144"), but the opening at the back is only 55". I rented under the understanding the opening was 6' (72") . This opening was 3" to narrow to meet my needs, so it became a yard ornament. Cheers!
John RSaw the reviews about challenges finding location, I called the local office and they gave me directions and where to park/find office which was great as it is a "working" facility. Great service and convenient location for my needs.
Gwen HI really love using this location, I have no feedback on making it better. They are helpful quick and make the experience very pleasant.
Neil BThe 24/7 truck share would not work because there’s no cell service at the location. The personnel were not trained for a Saturday drop off. They helped as much as they could but we couldn’t resolve the drop off until Monday morning.
Xandrina FDirections weren’t spot on but was able to figure it out in the end.
Drayson MThis location to return to is a complete nightmare. Very hard to find and no clear directions. The guy that answers the phone is rude and unprofessional and he hung up on me. The drop box for the keys is behind locked gates so you can’t return after hours and then they charge you for another day. This location also added file when we returned it higher than what it was when I picked up. It was only half full which is also very inconvenient. Never ever again will I deal with this company in Kent Agassiz. Never ever again.
angela wPeople were friendly and helpful. Crank the cat was adorable. Less mud and puddles would be nice.
ANDREW CThe staff were friendly and efficient, I was done and on my way in a very short time. 5 stars!
Robert JExtra $30 fee in the rental was unexplained. It was the equivalent of 2 extra days of rental. I need an explanation and likely a refund for that fee. Check out did not allow me to provide a comment on the fee and pay for the rental. I put in a comment but did not allow to submit it. Went to pay, and did not allow for comment. The trailer was clean, however there was significant soapy residue left on the floor of the box that was not washed out and got on items during the move.
Kyle RStop trying to send me to Campbell river at considerable expense and time……. This location has plenty of equipment
erik AThe regional representative on the phone was very unhelpful and double booked me, the ladies at the location were fantastic and got everything sorted out correctly.
Max NLet customers know that when booking reservations for any ferry, that the 26 ft trucks are considered commercial. Check the washer fluid as well because by the time we hit Manning Park it was empty & barely made it to the gas station for more. I do appreciate the information about having to purchase your own chains since corporate doesn’t mandate winter tires on its entire fleet as they’re based out of a desert.
Amanda VIt was all great, fast friendly and knowledgeable service. I would recommend this location to anyone looking to rent..
E.NICOLE MThe customer service was excellent. Kudos to the staff. Parking area to back up trailers could be a tad larger.
Carolyn MVery sweet helpful staff but area is very muddy from the rain and had to switch into 4x4 mode.
Tri QIt was the best experience I have ever had renting from a Uhaul location
Andrew BVery kind and knowledgeable staff at rental location.
Chris HCustomer service was great. Dealt with a very personable young female who clearly enjoyed her job.
ken FThe personnel were busy but very professional
Michael BCorrectly bill the Kms. We were over charged for Kms by a significant margin.
Brent BThe drop off location people were fabulous
Barbara HVery friendly service
Neil AStaff were Awesome!
James TVery good customer service and friendly representatives My trailer ball was loose and they noticed and tightened I would recommend this location because of the employees
Chris GThe first person I saw, who said he was the owner, didn't know I was coming and was not at all helpful. The whole area was disorganized and filthy. There was no clear pathway to drive through. The second person was polite and helpful, as was the person in the office.
Kathy SWas concerned that no one was available during drop off.
Dan Lnice staff on the drop off end. we're very helpful.
Robin A