Customer Reviews for Shifters

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shifters

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Philip Y. on

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susan M. on

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I am an older person and I have been renting trucks on and off throughout my life while I moved around and this Uhaul location is the best I have ever encountered. The woman in the office was very kind and knowledgeable and she gave me a great deal on a 20-foot truck. The truck was great because I think it was new. The air conditioning worked great. I have a spinal injury and usually it's very difficult to open the the big back door on the trucks and it's even harder to pull out the ramp but on this truck all of that was very easy to do and it didn't aggravate my pain. I will definitely rent from them again

CHARLES S. on

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caroline P. on

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I had looked online at trailers. Received notice that a local u haul would contact me on Wednesday. Never did. So, we Called around on phone. Spoke with guy. Went to wrong location. They were unable to find reservations. Passed 2 real U-Haul locations. Found correct location. Auto repair shop. Arrived late. The reservation was not complete which was why it couldn’t be located online. Woman inside nice. Unable to hook up lights. Needed 7pin to 4 pin adapter. Unable to to really check it out. Drove with trailer to nearest auto supply. Purchased adapter. Left rear lights, brake lights not working. Wiring inside trailer shot. Received text from U-Haul to confirm trailer condition. Unable to complete because no pictures of trailer. This meant I was accepting trailer as is. Very unhappy. Went back to Shifters. Guy said to call U-Haul. Not his problem. Wouldn’t recommend renting from here.

Larissa S. on

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Seth M. on

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The staff was very helpful

Kevin S. on

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Korey T. on

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Very slow. Seemed uneducated about U-Hauls website or there was just a problem with U-Hauls website.

David M. on

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There was limited space to return a larger truck, but the staff was helpful with the process. The UHaul operation was located at another business, so it was not a typical UHaul place I was used to. Overall, the return process was good.

NANCY P. on

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Valerie K. on

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Very Helpful. Quick and easy

Anthony C. on

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Shifters in Lakeland was quick, easy, and the representative was nice. Same with the return to D&R tires in Clermont Florida off Hywy 27 North

Walter S. on

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I was overcharged after the fact. The person in charge at Shifters tried to refund my money for the overcharged amount. He said it would take a couple of days. Now I have been charged again making my checking account negative. I have tried calling the Uhaul customer service number but cannot speak to anyone. Please fix this mess. My order number is 88490026.

Tim R. on

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Keith L. on

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Have clean pads, also I changed for furniture dolly’s I did not order or get

Clifford K. on

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Lee R. on

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Lee R. on

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YVONNE W. on

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Darren J. on

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Melissa P. on

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No dolly available as rented. No key in box so time wasted waiting on a person to bring the key...

Valerie S. on

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Neal F. on

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Kevin E. on

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Abe J. on

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Martin C. on

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Willis W. on

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keep up the good work. keep america moving. w.w.

LARRY H. on

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I will use this location again

Jeremy G. on

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Christopher N. on

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Fast, easy, and great service! Thanks Frank!

Stephen L. on

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Walter C. on

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Marcus E. on

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This location was fine but the billing was all messed up on u-halls end. They charged an extra fee for dropping the u-hall off at the wrong location as it was incorrectly entered as an intown move instead of a one way trip. After disputing the charge, it was dropped but the end price was still over $80 more than the original estimate and no one at u-hall can explain why. I do one recommend U-hall.

patricia C. on

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I had reserved a 26 ft truck a week before I needed it, when I got there to pay for it they didn't have one only the 20 ft which I went ahead and got. Then they didn't let you know I returned it and tried to tell me that I had to pay for two days when I returned it in less than 24 hours. I spoke directly to Uhaul to get this corrected.

frank B. on

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Best uhaul ever

Samantha G. on

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Reinier S. on

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rick F. on

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best pace ever to get a uhaul from hands down frank and his staff are great

Cliff W. on

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Jeff D. on

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Larry B. on

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DEBORAH R. on

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Angelina S. on

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If you want fast, friendly service and value the integrity of professionals, I highly recommend going to Shifters for your Uhaul. I received better service at Shifters than I have anywhere else in the state of Florida. I was super impressed. Thank you.

sonia M. on

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Everything was a ??% from the reservation to the pick up and drop off

carolyn B. on

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travena T. on

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Very helpful and easy to find.

henrietta H. on

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RAYMOND A. on

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Theresa C. on

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The trucks are parked behind the facility on a crooked hill. 4 trucks tight and the truck bouncing on the ruts. They need to park the trucks on flat ground.

Taylor R. on

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Add more signage so it's easier to see the location.

al M. on

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No one was there and the driveway was full of broke down vehicle's. Had to call the help line too ask where to drop.

Barbara S. on

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Barbara S. on

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Skylar B. on

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For the truck to actually have a working battery. I got my uhaul and when I picked it up they had to use jumper cables to get it started. They gave me no further instruction so, with my lack of knowledge of big trucks, I figured it would be ok if I only left it running for 15 minutes, just like a regular car. The truck ended up not being able to start after I turned it off and we had to wait 3 whole hours for someone to come bring a new battery. It was all a very unpleasant experience that made my moving day that much more stressful.

joshua T. on

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Keith W. on

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Michael A. on

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Rodney G. on

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colleen S. on

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It was closed ... I wouldn't have known to drop off truck there if there wasn't another truck already there But it was close & convenient!

ninasha R. on

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Priscilla S. on

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Very nice man. Was in and out in just a few minutes. Will tell everyone to go here for there uhaul needs. Thank you for being so friendly and professional.

Andrew D. on

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Usually a big fan of you guys. This place was a dump. Truck ran well enough but was dirty from top to bottom. Rental guy didn't even do a walk around, he just parked it on the street then said goodbye. He also charged me up front for mileage, which he overshot and I ended up paying for extra miles (only 6, but it's the principle of it). Also payed for furniture pads. Unfolded them to find they were borderline moldy, and a few even had cockroaches in them. Ended up not even using any because of how bad they were. From now on will only be going to actual U-Haul locations, and not these satellite locations. Bad experience.

Joseph G. on

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Well the place is a mechanic shop what do you expect convenient close to my home.

Heather W. on

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Drop off went quick, and person who checked us in was very personable and friendly.

paul G. on

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RICHARD M. on

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Michael F. on

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Great service, fast pick up and drop off

Ronald M. on

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First my pick-up location was changed and NO one let me know.If I hadn't called to see if I could get the truck earlier I wouldn't have gotten the truck to move as planed which closed when I was supposed to pick the truck up.

DILSEY C. on

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DILSEY C. on

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John S. on

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Parking lot was a mess had to park in lot across st. lot was filled with vehicles he was working on. He said I could pickup vehicle at 8:00 AM, he didn't arrive till 8:30. I ordered an applience dolly with the truck. He didn't have one. Said they went with trucks rented over weekend on one way trips. So he had to run to another authorized U-Haul dealer to pick up one. It was past 9:30 before I got out of there.

Juliana C. on

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SETH S. on

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Guy was extremely rude. Will never use shifters location again!

glenn P. on

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Had to go to a second location to obtain a dolly. The 800 number had indicated this store had the dolly in addition to the truck. Records were not accurate, but again the location treated me well and explained where to obtain the dolly.

Robert A. on

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upon returning I happen to look at my invoice, and guy charged my debit card 2 days instead of one. Not a happy camper at all. tried calling location on Monday at 11 am no answer, had to call district office in tampa for assistance..Robert Alonso

PERRY D. on

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Staff was great!

Julie J. on

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Very nice dealer, pleasure to work with.

mike M. on

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Did not get the quoted price. Made to go outside my choosen location.

LEON B. on

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BRANDEY M. on

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Very friendly and a pleasure to work with. Provided with proper paper work at the end fixed all the issues from the pick up location. Very pleased with my experience here!

OSVALDO T. on

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They need training, this was the worse experience I have in the years I am using your service. Contract was made by a 12 or 13 year's old boy. Truck was nasty inside and out.

GARY C. on

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Small location but very convenient for me. Very good assistance.

JAMEY D. on

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Better train your people!!!!

Ram S. on

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KIMBERLY B. on

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I had to take time off from my job on 10/18/2010 and go find a 17' truck that was never checked in because the drop off location was not on the computer and all phone numbers were disconnected. I lost 4 hours of work. I dropped off exactly where I was told from the pickup location.

MARK W. on

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RICHARD S. on

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ALEXANDER C. on

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BEVERLY S. on

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WILLIAM A. on

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JAMES M. on

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the problem with the location is cigarette smoke. it stinks. also, u-haul is very expensive, which your advertising disguises. "$29.95!!!!" but that does not mention that the first 50m miles already boosts you to almost $100. then, every mile over that boosts the price even more, even if you are returning to the same location. then there is the gas. so, "$29.95!!!!!" is a deceptive statement. very disappointed in the total cost. will probably check other companies next time.

william B. on

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PAUL H. on

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CHRIS F. on

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