They charged me $40 for insurance that I specifically said I did not want and then said it could not be removed.RUSSELL H.
Trailer Rental & Towing in Lakeland, FL at Shifters
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lakeland, FL 33803
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Poor location and poor customer service from person who seemed lost and unfamiliar with the rental procedures. No answers to numerous questions.RAYMOND DALE D.
I was overcharged 100 miles on my truck return so I will never use Uhaul again.ROBERT M.
Twice now I have returned to this location. There is no room to place trailers and no one to help you get unhooked. Won't happen again.RICHARD R.
The location was fine. The overall experience with u haul was horrible. Starting off the website for reservations was put together by an intern with no web based training. Then I go to the first location to pick up the truck I ordered and the site has no one there. They decided not to come to work that day. Then u-haul gets me another site and it was ok but the experience as a whole was a nightmare. Hopefully I will never have to use your service again.PHILIP S.
Not charge the wrong price at pickupWhitney H.
Nothing, keep on great working!Kang L.
Just awful. Look for a better moving service. I guarantee it will be better than this greedy company trying to squeeze you of every penny it possibly can. I drove to the dropoff location it stated only to find out they changed it without notification. I will never use this company again. I only used it in the first place because I have never moved cross country before, and I am not impressed at all. I feel like I was charged 3x more than what I experienced. Do not use this service. I would rate 0 stars if I could.Cody J.
They charged me an unnecessary cleaning charge. There was nothing in the truck that was dirty when I left. I will not recommend this location to anyone, nor will I be returning.Aaron C.
VERY DISAPPOINTED with my experience at this dealerSTEVEN D.
Wait times at the counter are not acceptable. Staff is not polite or considerate. Will not recommend this small shop to anyone. Was charged an additional full day for returning 5 minutes late. So inconsiderate.AJ A.
The site staff needs training. Unannounced early closure is never good for business and makes returns difficult.James C.
They charged me double for The trailer and then told me I was 20 min late so charged me for a entire extra day. Unwilling to work with me and didn't know what they where doing on the software and took forever. Manager told me he would fix it and then didn't and the lady working told me he wasn't there so...... Will never ever rent from U-Haul again. Terrible terrible customer service! Will tell everyone what happened because they didn't resolve anything for me!Jeff B.
Easy to pull in location to drop trailer and pull straight through. I dropped after hours, approximately midnight so there was nobody there. My trailer was checked in promptly first thing this morning before 8:45AM.Deborah R.
Customer service and how they rent uhauls they over charge peopleSamuel B.
Dropped off after hours, no one was there.Anthony W.
The location I was sent to drop off the trailer was a total of 40 miles away from my house. Nobody was at the place. Your app took for ever because of low cell services caused by the storm. There is probably 20 U-Haul locations within a 10 mile radius of my house and Iwas sent to one that was far out and not open!!!!WILLIAM O.
Just keep up the great workJamie B.
Improve cleanliness of the vehicle. Also provide the requested equipment - we asked for an appliance dolly but were given a utility dolly which made our move much harder than it needed to beNatasha W.
No room to park equipment. Could not get my truck in to drop the trailer. Had to unhook trailer and physically move it to a spot Luckly it was a small trailerJOAN T.
They said my truck was returned at 12:02 P.M. when it was returned at 9:53 A.M. My truck was reported late and I was charged an extra $40 as a result. Robbing people is super shady, guys. This shop will never receive my business again.Olivia B.
First of all, I rarely write reviews, but this was ridiculous. The equipment was fine but the experience was horrible. I completed the checkin first thing in the morning and waited for my instructions to access the equipment myself after hours. I called the location several hours beforehand, asking for my instructions. He assured me I'd have them soon before my scheduled pickup. I received a call about 30 minutes before my appointment from customer service, advising this location was closed and I needed to change locations. I told her I just spoke to the guy a few hours earlier. She called me back and said to stay the course but I wouldn't need to self checkout because he'd be there to dispatch for me. My appointment was at 5pm. I got there at 4:55pm. Nobody was there. I called and the guy sent me a text saying he'd be there soon, he was on the other line with his insurance company. He didn't get there until 20 minutes later. Then, my pre checkin wasn't available and our drivers license numbers weren't reading as valid. It was a complete mess. What should have taken 5 minutes, since I checked in ahead of time, took an hour. It was a very frustrating experience. I'll never use UHaul again.Daniela B.
Great experience ! fast and friendly ! no improvements necessary !eric S.
Hated that we had to do the check in and out online took 30 minutes of our use time to do that. Time should start at the end of check in. Rather deal with a live human. Had to add another card just to pay an extra couple of bucks for mileage.Mark H.
very bad experience, the truck was not what we wanted/needed, we asked for a 10' truck and were given a 15' truck that was not locked and had to go through a very long wait on the telephone, we were given the code to get into the drop box and after a very long wait, got a very late start movingPatrick B.