Customer Reviews for Shine On
(U-Haul Neighborhood Dealer)

283 reviews

429 N 3rd St   Sterling, CO 80751

(970) 458-4499

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: 9 am - 12 pm
Special Operating Hours
  • 7/30/2021: Closed

Services at this Location:

Contact Us

(970) 458-4499

429 N 3rd St
Sterling, CO 80751

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat-Sun: 9 am - 12 pm
Special Operating Hours
  • 7/30/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ashley F. 
Rating:
5.0

Ron Smith was so super helpful, he was quick and efficient, he made the process so easy to use. My rental trailer was great, nice and clean too. I will highly recommend Ron/Shine on for U-Hal rentals!!!! Thanks again!!!! Yasmin H

yasmin H. 
Rating:
5.0

Customer did not leave a comment.

Phillip N. 
Rating:
5.0

Customer did not leave a comment.

Phillip N. 
Rating:
5.0

Customer did not leave a comment.

Ramon J. 
Rating:
5.0

Customer did not leave a comment.

Phillip N. 
Rating:
3.0

Customer did not leave a comment.

Taryn F. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

owner is very helpful

Steven T. 
Rating:
5.0

He was friendly n kind as well.

Cari P. 
Rating:
3.0

Customer did not leave a comment.

Jeanie B. 
Rating:
4.0

Customer did not leave a comment.

Brenda H. 
Rating:
4.0

It was well after closing when I dropped off the trailer. Marking off where the trailers should be dropped off at would have been a little helpful

Angela L. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Derek D. 
Rating:
5.0

I mixed this up with the review of the location where we picked up the car trailer. THIS location and the agent were both great! Ron went the extra mile to keep me informed when he got the size of truck that we'd requested, and he worked hard to try to get us the car trailer we also needed. I'd definitely recommend this location!

Donna W. 
Rating:
5.0

Customer did not leave a comment.

Shamra O. 
Rating:
5.0

Keep the Uhaul system working. When I went to the location the UHaul backend was down and they had to provide service via a backup system.

James L. 
Rating:
3.0

They have limited stock and I was also asked to come before my pickup time

Delaney H. 
Rating:
1.0

U haul more than double charged me on miles. Needs to get fixed

JEFFREY LEE G. 
Rating:
4.0

Customer did not leave a comment.

ILIANA R. 
Rating:
5.0

Customer did not leave a comment.

eduardo M. 
Rating:
3.0

Noone in. Ron was out sick. What about my deposit? When will i get it back?

Jerome J. 
Rating:
5.0

Would like to know if my reservation is still good for a truck.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Miguel M. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
1.0

Checked out than retournedday later at 600 pm than went there to make sure all was good 24 hours later they had not checked in the truck i used the guys said they would do it later on i paid for 24 hours not 3 days not happy at all

charles C. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
4.0

Customer did not leave a comment.

MELANIE N. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

DORIS P. 
Rating:
3.0

Customer did not leave a comment.

PATRICK R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

Cory R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
3.0

See the comments on the previous page. UHaul should make the rental process easier for people or they will lose business. If I wouldn't have been paying for this rental, and therefore all of it was on my phone, we would have had to walk away. NONE of my family uses their phones for the purposes that were required for this rental with the exception of me. Ughh!!

Chuck K. 
Rating:
1.0

No one there...was sunday. No instruction on where to park truck.

Sue F. 
Rating:
5.0

Very nice people that work here. Polite, cordial, pleasant and caring. They helped me in trying to find my dog Annabelle that got out of the fence while I was traveling. PS. My dog was turned into Animal Control and I was able to go get her and bring her home, then fix the fence!!! Get your Uhaul needs here!

Chrystal S. 
Rating:
3.0

Making customers drive a 250 mile round trip in order to reposition equipment within your network is unacceptable, especially when there's a dozen locations nearby. Also, a tire on my trailer rental was legally bald according to DOT regulations (wear bars exceeded) couldn't be addressed at origin. They called for service scheduling the repair at my residence, but the technician never showed. Fuel & time at my expense is never OK. However, on a positive note, at origin and destination, the personnel at both locations were very courteous.

Jay N. 
Rating:
3.0

Customer did not leave a comment.

diana W. 
Rating:
5.0

Customer did not leave a comment.

Saul P. 
Rating:
4.0

Customer did not leave a comment.

BILLY D. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Very inviting and friendly.

WESLEY P. 
Rating:
5.0

The back of the cargo area was wet but did not effect the items I was moving as I put them on plastic.

LINDA K. 
Rating:
5.0

Excellent customer service! I felt my trip was going to be safe and secure and it was! Thank you

Constance C. 
Rating:
5.0

Customer did not leave a comment.

Carol G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
1.0

Once again they placed fraudulent late charges on my trailer. This place is filled with criminals. I returned my trailer before deadline. Called and reported return to customer service but they persist in fraudulent behavior. Take their contract away from them!!!!!

Cynthia H. 
Rating:
5.0

I think its fine the way it is. No suggestions

KENNETH B. 
Rating:
5.0

Ron treated me very professionally. Especially since I was not an easy customer to deal with because of my attitude when we first met.

Jan Z. 
Rating:
5.0

Customer did not leave a comment.

diane B. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

All good on this end.

RIchard W. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Make the parking more clear.

David L. 
Rating:
5.0

Gangster Jeremy, Kevin and Ron have top notch customer service. Stop here with confidence for any U-Haul needs !

isreal R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE C. 
Rating:
4.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

The guys at Shine On were very helpful and friendly.

CRICKET R. 
Rating:
4.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Keri C. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

troy S. 
Rating:
5.0

Ron was great and very patient. The people who assisted with the move Pauco, Jerry and Kevin did a great job assisting me. They were friendly, hard working and a joy to work with.

Kellie A. 
Rating:
5.0

Customer did not leave a comment.

JAY P. 
Rating:
4.0

Customer did not leave a comment.

Lynn B. 
Rating:
5.0

Customer did not leave a comment.

SHANE L. 
Rating:
5.0

Customer did not leave a comment.

Darren W. 
Rating:
1.0

Blamed our truck for faulty wire on his trailer that he overlooked. Took over 2 hours and a third party to figure it out. Ripped apart our truck, pulling out fuses, and never once checking his own equipment.

ASHLEY H. 
Rating:
5.0

Customer did not leave a comment.

Ramon P. 
Rating:
5.0

Customer did not leave a comment.

Joy T. 
Rating:
5.0

Customer did not leave a comment.

Holly K. 
Rating:
5.0

Customer did not leave a comment.

Gary N. 
Rating:
5.0

We drove through heavy rain and the trailer leaked so everything that had contact with the floor was soaked.

mike L. 
Rating:
1.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
3.0

Vehicle smelled very strongly of cigarette smoke. We are non smokers and small was almost offensive

Carl S. 
Rating:
1.0

We were charged double for everything. Was told one thing that was not honored.vwill be taking my business elsewhere.

Zella G. 
Rating:
5.0

Ron and his team were extremely helpful in getting me a truck for a last minute rental

chris Z. 
Rating:
2.0

Customer did not leave a comment.

Naomi R. 
Rating:
5.0

The guys are always very nice and helpful. Julie

Julie F. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Everyone was really nice and very helpful.

Julie F. 
Rating:
5.0

Nothing,, he was very friendly

Elizabeth P. 
Rating:
3.0

Customer did not leave a comment.

Todd W. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
4.0

Very professional and polite

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Walt J. 
Rating:
5.0

Gary, Ron and Gary were excellent in getting me set up in a 10×10' truck to get moved fast when I walked into their office. They got me through the paperwork and legalities and into truck in under an hour and saved me so much more work and hassle. I highly recommend Shine On for their service and the truck was clean and ready to go. Thanks guys

Christina R. 
Rating:
3.0

Customer did not leave a comment.

Nate J. 
Rating:
4.0

The truck was filthy on the outside. I spent 20 minutes cleaning the ramp so we didn't track all that road grime into the house. The inside of the truck had not been swept out either.

Stanton G. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

ron S. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
No reviews have been submitted for this location.

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