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STEVEN K
Customer Reviews for Shine On
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was almost out of gas when I got it
SETH MOutstanding Service.
DAVID RI called and made a report on an alert SERVICE ADVANCE TRAC is only concern on my journey. Shine-On in Sterling, CO where rented were very helpful and excellent to me!!!
CINDY CMore professional at this site. The management were very upset at this trailers left the pickup site in such non working condition. This could have been a disaster!!!!!!
ERNIE PGreat all around
Brandon HN/a
MATHEW WTrailer had a bunch of cardboard still inside when I opened it.
Larry TI had no verification that I returned the trailer. The gentleman just said I would receive an email that I returned it. I got the email two days later.
ROBERT FI returned the U-Haul on the same day to the Willow Run Feed & Supply. Will my account be credited for the second day I did not use when I rented the vehicle?
Marjorie NWas connected to trailer wrong and weren't helpful at all. I paid the 7 dollars for the assist and they said they did not do that. If I had known that I would have brought someone to help me. There are other choices in town that I would use going forward
ARTEMIS MWas a great experience, the staff was friendly and very helpful!
PHILLIP GThey arranged final drop off with location that did not exist. Address took me to abandoned, wrecked building.
Cynthia Hthis truck is not safe. wanders all over road. constant correction required.
John MGreat Customer Service! These hard working people do everything possible to make sure we got what we needed. Even being crazy busy they make you feel you're important and being taken care of. Did a great job getting us set up with the equipment we needed and ensured it was safe. Very Professional!
JOSEPH HExcellent customer service and Communication Very knowledgeable on UHaul services
KATHLEEN BNice people
Kym JEasy and convenient
Becky CJust didnt recieve tbe equipment dolly that I requested. But friendly environment
Muchael HI forgot an expensive ice scraper in the truck and it somehow disappeared and was never reported to the manager owner.
Michele DRon offers excellent customer service. He made this process effortless.
timothea mBest service I have had with u haul.
Larry STrailer was very muddy and dirty on the exterior
Stephen AVery helpful & flexible with holiday season. Was not able to complete trip as planned due to weather and an unexpected illness. Had to return truck the same day as picked up.
carl wl;Nobody there to turn vehicle in to. Had to call and was told where to leave the vehicle and where to drop the key. Would have preferred someone be there to inspect and approve vehicle turn-in.
William MEverything was slow and not personable
NICOLAS HIt was great to be able to hire help on such short notice!
Deborah MThe trailer was dirty and had blankets, and moving carts that wasn't rented. I had to clean it out before we could use it.
Robert BThe process was easy. Shine On did a great job.
andrew dIt was easy to drop off and plenty of space to do so.
annmarie hThe people that helped me at the store were patient and friendly.
Michelle Yno complaints discrepancies. Just be as good to the next customer as you all were of me, Thank you
James Bpeople where right on the spot and unhook, within minute of my arrival..
Charles Dthe Uhaul location is awesome but the home office is a joke, expecially the manager Jennifer who takes her own complaint calls after being rude to the customers
Brenda FJennifer at the home office is RUDE !!!!
Brenda GNo issues with the check in as I did. It when they weren’t open.
Sage CSay they close at noon was there at 20 till and no one was there... Called number on door and it was a dead number
Aaron SThanks for making it easy to get the equipment, use it, and return it!!
Stephanie Cthis location was fine, but i can't recommend uhaul to anyone because of dropoff station's failure.
Robert UNA
Kenneh PThey were amazing from the check-in process, to the movers, to the customer service! I would use them everytime!
JANESSE MI reserved my pick up location to be Shine On, U-Hauls web sight moved my pick up sight to a different location with any warning. Fix your web sight!
Sara ENice owner.
Val LThe check-in process is not as smooth as desired and the same cargo trailer I rented at different location in town ended up having the same tow trailer
Andrew H