Very good keep up the great workTony D.
Customer Reviews for Shinning Star Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady I picked up from was very helpful. I have been renting U-Haul from other places in Hudson but they never have anything available. I came here and the lot was full of choices. Will definitely come back.Scott C.
Customer did not leave a comment.Joseph D.
Customer did not leave a comment.Javier V.
due to winter weather/short notice of my reservation the dolly was packed with snow/ice.the equipment was in perfect condition and the woman there was beyond friendly and helped me hook it up even though it was a couple degrees outside.i returned the equipment cleaner than i received it but was charged a cleaning fee by the drop off location..i like u-haul very much ,it saved the day and is an incredible value.Thank youjames B.
We were over billed $42.00 and don't know why? The rental business had no clue either? Who do I talk to?JOHN E.
Super friendly and helpful, made the process easy! Will definitely be coming back if I'm ever in need of a trailer again!Maddison M.
Customer did not leave a comment.Kaitlyn M.
Customer did not leave a comment.PETER T.
Customer did not leave a comment.CHRISTOPHER P.
Customer did not leave a comment.David J.
The location is a bit atypical and could use a portion of their lot dedicated to U-Haul only for safety purposes, such as to avoid running into farm supplies. They are super helpful and great to work with though!SANDRA T.
Customer did not leave a comment.STEVEN R.
Customer did not leave a comment.Chatchai S.
Customer did not leave a comment.David W.
Customer did not leave a comment.jamie P.
Customer did not leave a comment.missy M.
My only complaint about this drop off location is the lack of space to drop off and park the rental truck. I was greeted as soon as I pulled into the lot and the attendant took care of the return making it quick and easy for me.John H.
Customer did not leave a comment.Troy J.
Customer did not leave a comment.TIMOTHY S.
Friendly, helpful staff. Nice experience.Craig G.
Customer did not leave a comment.Brian R.
They said I had more gas then I had in tank. I never received a written statement. Everything on phone. Might work at 15 but at 76 I couldn't read a thingMichael K.
Customer did not leave a comment.Jamie V.
Very friendly and helpful staff, will recommend, and or use again. Thank you!!william G.
Customer did not leave a comment.PAUL J.
Customer did not leave a comment.SCOTT F.
The location is a bit off the beaten path and unpaved. Mud was a bit of an issue. The staff was excellent. On pick-up, one of the staff (owner perhaps) greeted me in the lot. She was friendly and professional. Check in process was very quick. She has the trailer hooked up very quickly. On return, a male staff member greeted me as I pull into the lot. He too was very friendly. He had the trailer unhooked before I could even get out of the car. He seemed to be sincere when he asked how the trailer worked out and wished me a great rest of my day. Being the did all of the work, an unpaved lot was not an issue at all. Even though this isn't the closest U Haul to my house, I'd go back again. Great Job.Thomas D.
Extremely nice people, great service.Troy K.
Customer did not leave a comment.Edward B.
The couple was extremely friendly. I made my reservations over the phone and the representative at uhaul said a 15ft truck would fit a 2 bedroom apartment and when I got to the location and seen the truck well it would of fit maybe a efficiency apartment and no way a two bedroom. The nice lady at the location upsized my truck at no cost to me. Uhaul please educate your employees on what size trucks will fit what in them.. ThanksLynn G.
Customer did not leave a comment.Greg M.
They did a great job with helping resolve the location issue for the trailer I rented. A stressful situation ended up being totally smooth and without issue.Ross S.
Customer did not leave a comment.Eric B.
I reserved a pick up in River Falls WI, but was sent to Baldwin WI for the vehicle. This was at least an additional 15 miles one way, which means I paid an exorbitant 0.99 cents a mile for 30 miles. When questioned, your customer support person was certain this was acceptable, essentially meaning I'd have to suck it up. I've used UHAUL a few times for long distance (I think this was my first local) and never felt a vehicle was not mechanically sound. This one has 'squirrely' (to put it mechanically) steering and did not accelerate well. You've some poor business practices in places. I was told UHAUL would pay me $50 to cancel my reservation, but would not subsidize the additional 30 miles. I'll be shopping elsewhere for rentals. I'm done with lousy customer service being the standard.Dawn T.
Customer did not leave a comment.Austin P.
Customer did not leave a comment.JOHN A.
Everything went great and smooth.Vince P.
Not a real convenient location but a beautiful drive.karen M.
Customer did not leave a comment.Andrew R.
Location is kinda far out from metro areas. Personel and service was excellent.Glen J.
Great customer serviceJOSEPH C.
Customer did not leave a comment.ADAM M.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.Crystal C.
Great experience and good peopleDerek M.
Thanks A+ service.Lance M.
Customer did not leave a comment.Katie G.
The truck was new and in great shape The tires on the trailer were very worn down and two of the tires had to have air added 4 different times during our tripKearney S.
Customer did not leave a comment.william J.
Superb customer serviceBrandon S.
Customer did not leave a comment.Erik G.
Give directions when contacting customer. The location is at someone's home in the countryCory K.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.Jan K.
Shiny Star near Baldwin, might be in a location that is not as convenient, but super nice people, they care about their equipment and great service! Made our move less stressful and way more affordable.MICHAEL M.
Picked up rental at Shinning Star Rental in Baldwin, WI and they couldn't have been nicer people! Would highly recommend them!Dixie J.
Customer did not leave a comment.WENDY R.
Customer did not leave a comment.Arlene T.
They were great the CSR on phone was not super amazingly helpful. Have us the wrong address to pick up and was snarky.Dana H.
Customer did not leave a comment.Oliver H.
She was very friendly and concerned. Thank You So much!!!Angela B.
Perfect transaction. Dealer was prompt & attentive & friendly. Hooked everything up for me and was happy to help. I will definitely be using them again and telling others to do the same.John W.
Very easy to rent from.TERRY M.
Customer did not leave a comment.Adam D.
Customer did not leave a comment.James W.
Customer did not leave a comment.Richell L.
Customer did not leave a comment.James T.
Customer did not leave a comment.Scott J.
Give out the regional office number, so customers can eliminate unexpected pick up location changes. I was given this number and it helped greatly.LAWRENCE P.
Customer did not leave a comment.gary H.
Great service! I highly recommend them.Anthony H.
A little off I 94, very efficient and rent with ease.Gretchen Z.
Absolutely the best uhaul experience I have ever had! They went over and above in every way. Everyone who has to move NEEDS Shining Star in their lives!!! Thank you so much for turning my nightmare of trying to get a truck into the best rental ever!Cheryl W.
Customer did not leave a comment.Erin B.
Truck seemed like it needed suspension work or new tires. Would really bounce a lot at times. Bordered on unsafe.Tony L.
Customer did not leave a comment.Vaughn S.
Customer did not leave a comment.Michelle I.
Customer did not leave a comment.Isaiah G.
Customer did not leave a comment.Karishan S.
Holly was amazing and very accommodating!! Much appreciated!!Steve B.
Good inventory, very accomadating serviceJohn H.
Awesome people, great experience!Ashley B.
Customer did not leave a comment.CHRISTOPHER R.
Very helpful!Eric J.
Customer did not leave a comment.Karie M.
The owners of this location were very kind and helpful.Jennifer W.
Customer did not leave a comment.Nicholas G.
Customer did not leave a comment.Matthew P.
Customer did not leave a comment.Kyra C.
Amazing ! These people are the most amazing laid back, genuinly kind people. Thank you so much!Ashley B.
I don't know who makes the determination on whether one owes gas or not. I'm not happy being charged for 3 gallons: 1) Gas tank indicators are not absolutely precise - I was close to the mark. 2) The truck ran well but was on the low end of fuel efficiency. The truck was only half loaded - driving between 65 - 70 with no head winds, the truck should have gotten about 10 mpg. It averaged closer to 9. That meant I had to buy about 10 gallons extra for the drive of 1,343 miles.Jonathan T.
The movers that were hired third party in and out were not knowledgeable in the regards to moving items and damaged a few items.DION K.
Customer did not leave a comment.Connie D.
John & Holly went out of their way to make things happen for me, they are easily the very best location I've ever worked with, and the best customer service experience I've ever had. Exemplary.Bernard B.
Customer did not leave a comment.Ronald L.
Clean up yard. Great setup, great people, but looks like a junkyard.Randy F.
Great customer service, friendly and efficient!Ashley B.