Customer Reviews for Shiny Tiny Bubbles

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shiny Tiny Bubbles

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Nicholas M. on

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Have an online booking system that isnt so long and difficult. The people at the location and on the phone were not able to help when I couldn't access the key box.

Nina G. on

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The worst customer experience of my life. Issues began a week before the trip, when we tried to register my colleague who has an international licence as a secondary driver. Her licence didn't meet the required fields of the online form, so we phoned in to sort our account. The person we spoke to brought up and made changes to someone else's account, and we pointed out the mistake, which we were told was then fixed. We described how we would like our agreement arranged, were told it was sorted. When we arrived to pick up the van, none of the initial verification processes were deemed sufficient, so I had to drive back across town in rush-hour traffic to get my passport. Then, the key wasn't in the lock box. All in all, we lost 2.5 hrs at the start of a very long day. When I received email verification of our agreement, it named my colleague, even though we had previously clarified on the phone with multiple staff that I was managing the booking. I replied asking for the agreement to be made out in my name, since the reservation was made by me, through my account, on my credit card, and I was the primary contact. Customer service refused repeatedly. The return process was smooth, but again, the emailed receipt had the name of my colleague, despite repeated requests for U-Haul to contractually acknowledge that I am in fact the person they were doing business with. Again, customer service repeatedly refused to correct the mistake. Luckily, I was able to print off a receipt in my name from the website. I will do everything in my power to avoid further business with U-Haul.

Wayne G. on

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Customer did not leave a comment.

Oliad Gudeta H. on

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Luke M. on

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improve the app. customer service was excellent though

Laura B. on

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No signs on where to park the vehicle upon return. People who work there are no help: they do not know how the system works and will not help if you have an issue. They did not put the items we rented into the van which caused a serious delay in moving and forced me to drive to another U-Haul to get only one of the items. Customer service rep in scheduling was amazing though! She got it as figured out as she possibly could, all while being the only one in her department. Bravo to that girl!!

Jordyn W. on

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Customer did not leave a comment.

Ashley R. on

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I booked the truck two days in advance so that I could grab it and be ready to go as I had an extremely busy day. I get there to find out the place is closed, my reservation went through but yet there is no one there to give me keys for the truck. So I lost an hour that I desperately needed to set up my event. Very unprofessional, would never book through them again. Luckily a man showed up from another uhaul I'm assuming, and got me on my way. Thank you to him, he was very apologetic and kind.

Olufolahan A. on

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The process of self pick up and return is the worst administrative nighmare ever. Other car rental companies do not require you to take pictures and send it in when picking or returning a car. Process of verification should be completed when booking the car and process of return should be done your employee whenever they have the opportunity to assess the car.

Erin D. on

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Advertising and pricing is EXTREMELY misleading. I believed that the $40-odd dollars I paid when placing the reservation would be the total- yet I ended up paying $90. This is absolutely ludicrous. Will not rent again, barring someone forcing me to at gunpoint, and even then I'd be pretty miffed about it.

Gilles B. on

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Wayson G. on

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The app is not stable enough.

Sabrina S. on

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Beverley K. on

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Elizabeth N. on

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Self check out worked well, everything was easy to find and truck was in good shape.

Lalith Kumar C. on

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Ian P. on

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The interior of van was very dirty and person doing the rental did not seem to understand the booking system and took almost 10 minutes to complete the computer work. Did not explain a lot about the truck, I was lucky as have rented van before and more or less know how to operate.

Vinod T. on

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Ttamrat T. on

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Glenda T. on

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Express check in useless did not save anytime Person at this location does not know how to work computer they handed me the computer and keyboard and told me to do it. When I already booked on line and did express check in Damages on the vehicle were not recorded on the slip provided so I had to take pictures in my phone The mileage is in miles not kms but when you estimate on line it is kms so you get nailed with 2x the cost when you turn it in.

pam H. on

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Very poor set up at this location!

Cecilia N. on

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Customer did not leave a comment.

Helen M. on

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Excellent fast and efficient service.

ryan M. on

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I received a semi cleaned van at best, and the owner spent several minutes chatting with someone behind the counter before even acknowledging that I was there. She tried to charge for 2 days worth of insurence on a 24 rental. And also told me to bring the van back by 6pm the same day I rented it starting at 10am only giving me 8 hours of my 24 hour rental she told me "it is better for you to take it back earlier, so we can rent it to other customers." Overall I was appalled at the service I received at this location, and from this experience not only will I not use U-Haul again, but will not recommend this service for anyone else I know.

Brandy S. on

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She gave me fan when it was dirty and I said it was ok , returned it and got charged for a clean fee

rucard C. on

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Explain more about the rental mechanics next time

egide B. on

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That's great U-HAUL moving. I didn't how is work king because I have friend told me is expensive to get U-HAUL moving. But is doesn't. Thank you.