Goof customer services
Carmen R
Customer Reviews for Ship It Bay And Beyond
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The mobile pickup and return was very frustrating and I am currently disputing charges related to fuel and blanket use. I returned the vehicle with slightly more fuel than I had at pick up and am still being charged almost $9 for fuel! Evidently in my frustration to attempt loading my drivers license (which your app would not accept for like 10 tries!) I failed to take a picture of the fuel gauge. It was at 1/2 full upon leaving the parking lot and I returned it over 1/2 full! Also, I did not ask for moving blankets/pads, yet they were in the truck wrapped in plastic. I DID NOT use said blankets (still in the plastic) and those were also on my check out invoice for $10! Will probably try to avoid moving on a Sunday in the future when I don't have the option to deal with human beings.
Christine GMy entire booking was a nightmare. My reservation location was moved further away from me causing me more costs in mileage. The rep at the location as inwas telling him that i was going to cancel said he spoke to his rep and was going to discount the price. The trailer I wanted I did not receive, however I used the one that I was provided. I get my final invoice and not only was there no adjustment for the extra distance I was charged extra for mileage. I need a call from the district rep because Matt at the location said he spoke with him and I ended up being charged extra and I am not at all happy about that.
Bryan LThe location was great and the staff was awesome. The only comment I would make is when I called the location to confirm the reservation (I made the reservation using the Uhaul app weeks before I needed the truck) the location's voice mail wasn't set up so I had to call a few times until the guy working there could pick up the phone. Other than that everything was smooth, easy, and the price was right.
Timothy FGREAT LOCATION! Very friendly staff... THANKS!!!
PORFIRIO LGood experience with this drop off location.
Jennifer SNo personnel available, was after 3pm on a Saturday in which they were closed.
isaac VI checked my trailer in 24 hours before it was due. I then started receiving delinquent overdue emails and texts saying I was being reported to police for having stolen the trailer. Your incompetence in checking the trailer back in led to a multitude of harassing messages requiring hours of phone calls to resolve. Worst experience ever. Has really soured me on U-Haul completely.
Scott SHave alternate way to return vehicle when renter cannot capture final mileage. A service vehicle message came up about 2 seconds after mileage.
FREIDA JThe entire staff of Ship It was awesome. Matt took my reservation and Jake & Nikki handled the sale. Very professional group, definitely will refer.
Clive GTruck was really bad condition. Upon returning the clerk did give me a $20 dollar discount, but this was by far the worst Uhaul I ever rented.
JONATHON TThis location wow recommended did from another office, and we had the address, but no mention of the store's name that the rental counter that was inside, ,making it very difficult to find. The steering wheel was so grimy I had to wash my hands after each leg our trip! The young man that helped os,howev er, was very nice and helpful!
WAYNE SGreat only one thing, not a biggie, the back had not been swept out. People at location were very friendly and informative!
MICHAEL SExtremely hard to find. But I called, and a staff member directed me as to where to drop it off.
STEPHEN D