The reason for my one star is because they charge me $43.75 after we return the U-Haul truck. We went over 4 miles which they could have charged the card that was on filed, because we dropped it off that night. Instead of them charging the card on file they waited seven days and said that we were late and charge our account $43.75 for late fees. Again, they could’ve easily charge the card they had on file for the $13.75 once they came in that next morning but instead they waited seven days so that a late payment fee can be added on and then charge my account $43.75.Cents.
Jeffrey J
Customer Reviews for Ship Plus NC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fantastic experience!! Very nice people. Thank you.
Craig LSmooth transaction with outstanding customer service! Thanks for the rental and friendly atmosphere!
julia bIt’s kind of hard to tell it’s a U-Haul location
Mike C