Customer Reviews for Shipping Connection Inc
(U-Haul Neighborhood Dealer)

336 reviews

406 E 300 S   Salt Lake City, UT 84111
(300 So 400 E)

(801) 519-0587

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(801) 519-0587

406 E 300 S
Salt Lake City, UT 84111
(300 So 400 E)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Abigail T. 
Rating:
4.0

this location only had vans, but if customer wanted pick-up or 10 ft box truck. bring it to them instead of customer having to run all over town to get.

elmer D. 
Rating:
5.0

Paul does a great job at Shipping Connection. We are always pleased with our experience!

john S. 
Rating:
4.0

I reserved my pickup for 8:30 am but when I arrived and checked in online I got a message that I would not be able to pick up my van until 10:00 am, when the store opened. This was a pretty big inconvenience and I would have picked a different location, with earlier availability, had that been clean during the reservation process. The clerk working the desk was very helpful.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Caine W. 
Rating:
5.0

Paul was courteous, prompt, professional, efficient and made the entire process smooth and trouble free.

andy M. 
Rating:
5.0

Customer did not leave a comment.

Tonie V. 
Rating:
4.0

Customer did not leave a comment.

Vincent P. 
Rating:
5.0

Your reservation process made payments very confusing. I was asked three times to verify charges to my debit card, with no clear understanding of the final amount due. In total, I was asked to verify $115 dollars worth of charges varying from $30-$75 and still do not know what my final charge amount was for using your service. This is very frustrating.

Jared W. 
Rating:
5.0

I have rented here for the past 3 years when needed to move my daughter in/out of her apartment while at school Paul is always great!

Lori B. 
Rating:
5.0

Customer did not leave a comment.

Penny M. 
Rating:
5.0

Quick, clean, courteous rental of cargo van for quick in-town furniture move. Thanks!

Atif E. 
Rating:
5.0

Customer did not leave a comment.

Karl S. 
Rating:
3.0

No clear designated spots for van to be parked in lot. Spot was occupied when returned key. Would be nice to have spot closer to front of parking lot instead of very back. Not easy to back van into.

Kelson R. 
Rating:
3.0

The man helping me couldn't put the dolly in the truck, because I had the key, instead of getting the key from me and putting the dolly in, I !eff thinking the dolly was in the van, the when I finished I asked for a refund on the dolly and he didn't eat to give it to me, said he didn't know how, I had him call someone that did, I did get my refund, but the guy acted like I shouldn't be asking for one. He was very put out

Gina D. 
Rating:
5.0

Customer did not leave a comment.

Prateek C. 
Rating:
3.0

The gentleman who helped me was really nice. However the van was stuck back in the far corner of the very small parking lot and I could barely get it out. It was extremely filthy inside, and when I turned on the air conditioning it blew dirt and dust into my face.

Lara B. 
Rating:
5.0

Customer did not leave a comment.

Victoria D. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Robyn H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly N. 
Rating:
5.0

Customer did not leave a comment.

Doug S. 
Rating:
5.0

Customer did not leave a comment.

brian K. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Sheldon F. 
Rating:
4.0

Customer did not leave a comment.

Aarushi S. 
Rating:
4.0

Customer did not leave a comment.

Raymond C. 
Rating:
4.0

Paul who runs the store is an excellent customer service rep.

suzy W. 
Rating:
4.0

The website mobile login is awful. During truck pickup it randomly stopped letting me take pictures, I would click on the take photo button and the screen would just turn black. When I tried to refresh the page it was already saying "Return Truck" I took pictures of the fuel gauge & odometer before and the dirty windshield in case it is an issue but they matched what the website said so I'm hoping it's okay.

Sierra I. 
Rating:
5.0

Customer did not leave a comment.

Val L. 
Rating:
5.0

Customer did not leave a comment.

PETER H. 
Rating:
5.0

The representative, Bart Johnson, was quite excellent. Went out of his way to assist me and ease the process. I'd look forward to renting though him again. Please pass on my thanks.

Ashley E. 
Rating:
5.0

Excellent Customer Service. Very nice and helpful.

ROBERT C. 
Rating:
5.0

Paul is the best !

Bruce R. 
Rating:
3.0

Van was dirty and had a broken rear view mirror. The clerk was very nice.

Renee S. 
Rating:
5.0

Paul is outstanding in every way !

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
4.0

The location was great, the van had a broken rearview mirror and needed an oil change.

Debbie B. 
Rating:
5.0

Great easy service at this location. outside of truck a little dirty

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Rachel K. 
Rating:
5.0

Customer did not leave a comment.

Igal S. 
Rating:
3.0

I had pre-ordered pads. No pads available. Need more flexibility in inventory control and management at your locations.

Michael D. 
Rating:
5.0

I will definitely use this company again. A very positive experience, easy from beginning to end!

mindy R. 
Rating:
5.0

I was only traveling a few miles with this vehicle. When I received it had 1/4 tank of gas. I was told I would need to bring it back with 1/4 tank of gas. I put much more than that in the vehicle. $20 worth of fuel but received no credit for it.

John L. 
Rating:
5.0

Customer did not leave a comment.

hayden C. 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
1.0

The worker was VERY rude to me and to other people there. Yelling at the other worker there, and mad at me for reserving a rental on my phone that made him go out in the snow and dig it out. He made his CUSTOMER feel bad for using his services! Awful rude person. Never using this location again

Rachel J. 
Rating:
5.0

Customer did not leave a comment.

Yunjie Y. 
Rating:
5.0

The rear view mirror back up assist has been mounted upside down.

John N. 
Rating:
5.0

Super fast and convenient pickup and drop off. Brand new van with 70! miles on it.

igor K. 
Rating:
5.0

Customer did not leave a comment.

Stacie R. 
Rating:
5.0

My college son rented a van to move from 1 apartment to another. He doesn't have a car & is too young to rent one. However U-Haul rented to him at a very reasonable rate. The van was easy to drive & carried everything in 1 trip. Way easier & cheaper than me traveling from another state to help him move! It's a huge load off my mind.

Jacob L. 
Rating:
5.0

Store owner courteous and efficient - vehicle was in great shape and everything went smoothly. No improvements!

Nick B. 
Rating:
5.0

All employees were great!

brian K. 
Rating:
5.0

The location was great, however we had a terrible experience with the after hours drop off process. We were on a schedule, and the app seemed to be working fine until it came to the payment process. We had already slipped the key into the key drop since we thought we were done and started to drive to where we had to be next. The app declined every single card we tried to pay with, and when I tried to go back to try refreshing, it canceled the drop off process and deleted all the pictures we took of the van, and we couldnt get back in to take pictures. I would not use the 24/7 pickup dropoff option again.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Florentino A. 
Rating:
5.0

the prior customer came back late. The manager adjusted my time so i could accomplish my task. The vehicle was left for me smelling heavily of cigarette smoke

Jonathan B. 
Rating:
5.0

Everything was great with the experience and the equipment.

Eric J. 
Rating:
5.0

Very good service! Fast and great customer service!

Andrew K. 
Rating:
5.0

Parking is a bit tight!!

James W. 
Rating:
1.0

You have double billed me. I have been calling "customer service" for the last 3 days and I have been on hold for a total of 1 hour and been hung up on twice. I have been polite and just wanting assistance to no avail. I will never do business with you again. Still have the double charge showing on my account and my account is in the negative. I am ready to explode.

Jeff P. 
Rating:
5.0

Let people know to call the uhaul location they are renting from to find out if they get access through the mobile app. I got lucky and the manager helped me even though the place was closed.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Jason V. 
Rating:
5.0

Easy.

BART J. 
Rating:
5.0

Good location, hard working U-Haul crew, we will return. D

Lawrence D. 
Rating:
5.0

Customer did not leave a comment.

BART J. 
Rating:
1.0

The location was very disorganized. The 'man' that did the rentals was gone. The person that did the transaction was inexperienced. The printer was unplugged. I received NO paper work before I left. I had no idea the mileage, etc.

Richard N. 
Rating:
4.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Great customer service and very flexible with last minute changes. Shout out to Paul who was so nice!

Diana Z. 
Rating:
4.0

Customer did not leave a comment.

Gary L. 
Rating:
1.0

I was charged for two days. I had the Van for 10 hours. For the next customer please do not overcharge. Thanks

Amir A. 
Rating:
5.0

Customer did not leave a comment.

Wenkang H. 
Rating:
1.0

Overcharging! !!!!!!!! 19.99 turned into 55.00 um OK 2 separate charges on my card. Don't go here

eric W. 
Rating:
5.0

List somewhere in the vehicle what the volume of the gas tank is (I filled the tank beyond what was required of me)

John C. 
Rating:
3.0

The store was pretty busy and the clerk was very professional and courteous. The only downfall was the small parking area. Other than that the transition from picking up and dropping off the moving van was effortless.

teresa L. 
Rating:
4.0

Customer did not leave a comment.

Ann D. 
Rating:
5.0

Customer did not leave a comment.

Raul V. 
Rating:
5.0

fast - affordable - professional - what else do you need?

Marco P. 
Rating:
5.0

Customer did not leave a comment.

KIM M. 
Rating:
5.0

Customer did not leave a comment.

Feliciano A. 
Rating:
4.0

Customer did not leave a comment.

Kathy P. 
Rating:
5.0

Customer did not leave a comment.

Jesse K. 
Rating:
5.0

Customer did not leave a comment.

DAKOTAH R. 
Rating:
5.0

Customer did not leave a comment.

JUE H. 
Rating:
5.0

Customer did not leave a comment.

Jesse B. 
Rating:
3.0

Make sure vehicle is ready to go, unfortunately, the cargo van I was assigned was stuck in the snow, it took over an hour to get it out. The passenger side mirror was cracked making it difficult to see clearly and even though I was told not to worry about the right tire light saying its low, I still worried about it.

Bernadine S. 
Rating:
4.0

The vehicle we rented(van) was very dirty inside and smelled awful. There was stains on the seats, the windshield was ridiculously dirty inside. There was spilled liquid all over the center consol. On a positive note, our sales person Paul was very nice.

Karl G. 
Rating:
5.0

Customer did not leave a comment.

Nathan K. 
Rating:
5.0

Customer did not leave a comment.

vivek M. 
Rating:
5.0

Great. Easy rental with no issues.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Bart J. 
Rating:
5.0

The very best.

bart J. 
Rating:
5.0

Customer did not leave a comment.

Juanita W. 
Rating:
5.0

Customer did not leave a comment.

Rubin V. 
Rating:
5.0

Customer did not leave a comment.

Shreyas P. 
Rating:
5.0

Customer did not leave a comment.

Tina H. 
Rating:
5.0

Unfortunately, this U-Haul location as almost no U-Haul Signage. There is FedEx and UPS signage, but I didn't see from the street any reference to U-Haul. The owner of this business was very helpful.

Bruce J. 
Rating:
3.0

I reserved a truck online and was given a van. The van strongly smelled of cigarettes and even had an empty pack in it. The system also would not print my contract and delayed us significantly. The employee was very helpful though but I will not return to this location again and will leave a negative Yelp review.

Ashley A. 
No reviews have been submitted for this location.

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