Customer Reviews for Shop Smart Food Mart
(U-Haul Neighborhood Dealer)

Rating:

1.0

This place was completely unprofessional and should never serve as a UHaul rental location again. First after receiving a confirmation mid day, I arrive to pick up my truck to be told it’s not available (while the truck is sitting in the lot in clear view) because it’s not a “one way” vehicle and could only be used locally. After speaking to a UHaul representative, they finally reluctantly gave me the vehicle. Although all from the outside of the truck seemed ok…when we finally arrived (way behind schedule due to the lack of professionalism the third party rental location) to my storage unit to begin loading my furniture the inside of the truck REEKED of fish. As if it had served to transport fish. This was by far my worst experience renting a U-Haul. What I will say is that despite this locations disgusting way of handling my rental the representatives from UHaul were completely professional. This location should never be used.

Rating:

3.0

Staff didn’t show me how to use the towing equipment

Rating:

1.0

Make sure mileage and garage correct

Rating:

5.0

The best I recommand they give good service

Rating:

3.0

The truck’s sun-visor was loose and broken, and kept falling down. I even attempted multiple times trying to adjust it.

Rating:

5.0

Can't think of a thing! Everybody I dealt with was INCREDIBLY friendly, nice, and professional! I am looking forward to renting from you again! A pleasure to do budiness with you!

Rating:

2.0

Good day to you. No in this place is very unsafe first of all the car had more mileage than on the contract and the rent of the pickup was not in this place but in another office as the employee said but all my documents were sent through the employee's messenger to the 3rd person and not clear scheme. When I rented the car, I noticed that the speedometer was 5 miles more than indicated in the contract. When I went back to the store and told about it, I was told that when I returned the car I would be recalculated and everything would be corrected, but they never did it and I was charged these 5 miles for my money. No I don't think this place is right and I ask you to check the employees why the lease documents are not being processed somewhere other than at the location.

Rating:

2.0

I reserved a dozen furniture blankets and there were none at this location at all. The truck had rocks in the back so it was obvious that it hadn’t been cleaned prior to my rental.

Rating:

3.0

Would be great to have 24/7 returns.

Rating:

1.0

Employees need to take a lesson on customer service and be more aware of the help they give. Wasn't help said one thing did another... Very disrespectful and out right dumb

Rating:

5.0

Victor who runs and manages the Uhaul vans and trucks always does a great job at providing the right equipment and helping us out with whatever we need.

Rating:

1.0

The have Bad attitude.

Rating:

3.0

The gave me a truck that we couldn’t shift from park to reverse and drive it’s disgusting for U-Haul to give out such a truck you should be ashamed of your brand never again I would rent from U-Haul again… consider refunding me in full or I would consider disputing the charge..

Rating:

2.0

Truck was in bad condition, mats was dirty, dashboard has check engine display, pollution smell in cabin, needs wheel alignment

Rating:

5.0

Great experience. Everybody at the store was so nice and they have great coffee.

Rating:

5.0

Very courteous, would recommend to others.

Rating:

5.0

Have trucks maintenance updates. Three lights were on , low tire, check engine and on we couldn’t read.

Rating:

5.0

Estoy muy contento con el serbisio y muy limpio sus inidades

Rating:

5.0

Friendly staff

Rating:

3.0

The cargo area was not swept

Rating:

5.0

Vans are in excellent condition and the Uhaul representative, Victor, always helps us out.

Rating:

5.0

Amazing. Always a good experience.

Rating:

5.0

They are great always accommodating and friendly.

Rating:

5.0

Wow I filed a complaint and no one has got back to me my phone number is 347-858-2547 I'm still waiting I use your company a lot this is very disappointing but yet I already got charged

Rating:

5.0

The person at drop off was very accommodating with parking and nice person

Rating:

4.0

I don’t have any problem with the location but u haul charge me more than usual and always have 20 Miles free after that you get charge but I get charged for all miles I don’t know why ??

Rating:

5.0

Not much! Everything was easy and convenient! Check in/ out process was easy and attendant courteous & knowledgeable. Van was spotless and well maintained…easy to drive and helped me get the job done! ALWAYS been happy with U-Haul and will use you AGAIN when I relocate to Pennsylvania hopefully next year! Thank you! Keep up the good work!

Rating:

2.0

The equipment was in good condition and employees friendly. The thing that I hate is the game being played with the fuel level upon return. It used to be very easy- rent the equipment with a full tank, return it with a full tank. Now, it’s return it “with the same fuel level” and the level is at like 85%. It’s a scam- if I fill it to only 75% then you charge me a huge markup for the difference. And you’ll never refund if I return it at anything above 85%. Yeah for you, you found another way to get one over on your customers. Congratulations.

Rating:

2.0

Th justn behind the counter who I spoke to, barely spoke to under English. It took 15 or 20 minutes to have a conversation that would have been a minute or two if he knew and understood English.

Rating:

1.0

The vehicle smelled like cigarettes. Was not clean. I selected not to pay insurance when I booked it, because I did not need it. The place still chanted me insurance and when I told the store manager, he said that I should’ve asked to cancel the insurance when I picked up the vehicle.

Rating:

5.0

We think Uhaul should lower their rates per mile. $1.79 per mile is a little bit too high. Other than that everything else was great. The Shop Smart Food Mart location was great & the customer service was great as well. I would like to see them carry some moving items for purchase such as bubble wrap, tape, mattress bags, etc.

Rating:

5.0

Friendly, cooperative staff. Great local location. Thanks.

Rating:

5.0

Friendly, professional and helpful.

Rating:

5.0

Cell service not so great at the location . Makes it difficult to transfer photo files during checking and return

Rating:

3.0

Rental truck was very dirty, not cleaned..

Rating:

5.0

Bad service at 1050 bay st staten island ny

Rating:

2.0

Picked up the truck and the gas tank was on empty. The heat didn’t work. The radio didn’t work. The window was so dirty that by using wiper fluid, it just make it clear but actually worse and more foggy. The lock on hatch in back didn’t work. The air in tires was low. My door was broken and wouldn’t close all the way. I could go on but I’ve already wasted too much time.

Rating:

4.0

Right rear tire light needed air was on, gas less than 1/2. First time ever that low when renting form you guys but this is a new location for me.

Rating:

5.0

I have. Only small complain You deduct from my account 29.58 extra First time I take the equipment On 1 October 2022 You deduct usd 106.28 Plus you deduct usd 47.82 Total deductions 154.10 Total charge was 124.52 So please do the needful for return my money

Rating:

1.0

I like someone to review my payment which is $345 …I rent the truck on 9/19/2022 @9:16 am and I return it on 9/20/2022 @9:8 am. So it’s one day. It’s not my problem that the person who in charge there setting in his store and cam out after 30 minutes since I gave the truck key back to the lady in the store. And I was setting waiting for him. Looks like he waited until it pass 9:16 am cause I complained about the same person last time I rented the truck. So I never going to use this branch again and might look for another truck company. I need to fix this statement and I need my money back. Thank you so much

Rating:

4.0

the cars AC button/lever was broken and just sitting there preventing me to change the direction of the ac in the cab.

Rating:

1.0

I spent around 60 miles and I fill the truck with $30 gas. And still this idiot people there charge me $27 gas fuel. I call Victor and he promised me to fix this issue. Nothing happened Money isn’t a problem. The problem is to deal with idiots people. Thx

Rating:

3.0

Third party u-haul is tricky. The billing is messed up charged me extra service and took 3 calls to fixed.

Rating:

5.0

Prices could be lower.

Rating:

5.0

Everything is fine

Rating:

3.0

They charged me for driving the van away and ten minutes later I was disabled until 7 am so that sucks

Rating:

1.0

Call me 3476045131. I was charged too much for some reason

Rating:

3.0

After confirm a reservation, not to call last minute to say the trailer is unavailable.

Rating:

4.0

Erroneously charged gas surcharge. Have proof of returning truck at the same level

Rating:

5.0

Everything was excellent would not change anything right now nor do I have any suggestions. Thank you