This place was completely unprofessional and should never serve as a UHaul rental location again. First after receiving a confirmation mid day, I arrive to pick up my truck to be told it’s not available (while the truck is sitting in the lot in clear view) because it’s not a “one way” vehicle and could only be used locally. After speaking to a UHaul representative, they finally reluctantly gave me the vehicle. Although all from the outside of the truck seemed ok…when we finally arrived (way behind schedule due to the lack of professionalism the third party rental location) to my storage unit to begin loading my furniture the inside of the truck REEKED of fish. As if it had served to transport fish. This was by far my worst experience renting a U-Haul. What I will say is that despite this locations disgusting way of handling my rental the representatives from UHaul were completely professional. This location should never be used.
ELIZABETH G
Shop Smart Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Staten Island, NY 10306
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Customer Reviews
- 3.5 Average Customer Rating
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Staff didn’t show me how to use the towing equipment
Alex PMake sure mileage and garage correct
TERESA GThe best I recommand they give good service
RICARDOD AThe truck’s sun-visor was loose and broken, and kept falling down. I even attempted multiple times trying to adjust it.
Aaron E