Everything was excellent would not change anything right now nor do I have any suggestions. Thank youShanequa D.
Customer Reviews for Shop Smart Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
ExcellentQi Quan Z.
Customer did not leave a comment.Ken W.
Customer did not leave a comment.MEHMET L.
Customer did not leave a comment.russell W.
Very friendly staffMichelle O.
Customer did not leave a comment.Eugene D.
Customer did not leave a comment.Neville L.
Customer did not leave a comment.Safet K.
Customer did not leave a comment.Cassius S.
Very professional and correct. Making the process very easygoing and friendly. We have use them before and use them again if needed.Dash S.
The vehicle wasn't cleaned.ARMANDO C.
Customer did not leave a comment.Michelle O.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Nicholas D.
Donna and Victor were very helpful and professional. I had the cargo van ready for pickup on time. Return was pretty seamless as well. Would certainly recommend them.Abdullah M.
Customer did not leave a comment.Drini S.
amazing place to go employees are very respectful and friendly.Alfonso G.
I was told 86 and charged 129.90. Was never told about the extra few charges.Bilal J.
Customer did not leave a comment.Noah R.
The truck smelled of cigarettes and had cigarette buds in the door. The two individual that assisted me added safe coverage with out my consent. When I asked them what it was they lied and said â€œ don't worry, its and estimated billâ€. When we inspected the back of the truck it still had boxes from the previous family that used it. They also did not provided a furniture dolly like i ordered. I asked about the dolly and was told, â€œ do to Home Depotâ€.Igor F.
Customer did not leave a comment.Miguel G.
Customer did not leave a comment.Yolanda D.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Hossameldin H.
Customer did not leave a comment.Carlos P.
I was incorrectly charged $16 for safe move, $5 for furniture pads(6) & $7 for a utility dolly. I am currently trying to fight these charges. If the $29 is not removed I will be contacting the better business bureau & my credit card company.Hussein M.
Let us know know what equipment is available. Was told I had to go elsewhere to pick it up and I couldn't adjust/change the order according to customer service after it was already paid forEddie N.
The truck was not at the location! I showed up with a bicycle and my driver took public transit to go pick up the truckâ€¦ The store owner took my ID, scanned it, then told me to go to another location! This messed up my schedule, took an hour off the rental time, and added a mile to my rental! I also lost a mover in the process due to the stores bad logistics. I would like to be compensatedâ€¦ Or at least I know not to ever plan on using this location again.Jeremy K.
Customer did not leave a comment.Julie N.
Customer did not leave a comment.PATRICK J.
Staff very friendlyKonstantin P.
Customer did not leave a comment.Lawrence M.
Everything was perfect and flawless from start to endMohamed A.
Customer did not leave a comment.DONALD ANTHONY V.
Customer did not leave a comment.PAULAANGENETTA F.
You can't run a Grocery Store and a uhaul store at the same time.You must be attentive to the person renting a Van. I told them about dents,Answer was don't worry it's in the computer.Van Smells and dirty.Discrepancy with starting mileage,was Charged to much.Will never use them again.john M.
Needed the truck to move my daughter from a studio apartment. The inside of the U-haul looked like it had construction debris. We had to sweep it out with a broom or the items would get dirty. One tire was also low on air.LISA C.
Customer did not leave a comment.Luis C.
Location is good. People friendly and helpful. One star because a car bad smells inside. But anyway I will recommend this place for all my friends.Igor Y.
Customer did not leave a comment.Sylvester H.
I made reservation with the other location and they didn't provide me with the car. Nobody email, texted, or call. Called to the customer service and they hang up on me. Very bad service. This bad experience do not relate to the this location.Madina K.
Experience was excellentClemente A.
Keep up the good work! Even when the UHaul system was down the person who was working made a few calls to make sure I was able to get my van. Very professional and helpful!Ashleigh Z.
Customer did not leave a comment.Vepkhvia M.
Customer did not leave a comment.Luis C.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.DAvid B.
Customer did not leave a comment.Bennette D.
I think I got overchargeMarvin O.
The women that help to pick up and return the van were super sweet and helpful.Ruth P.
Only issue i have is I did not order the $16.00 protection, and it was on my billRaman N.
Customer did not leave a comment.dash S.
Customer did not leave a comment.Olga J.
I spoke with someone from U- haul regarding charges that I head I spouse to pay $ 310 and $368 they charged my card $ 760 what's the reason still dont know !FATMIR I.
The truck was not available when we got there. I ordered furniture covers and they didn't have them. Please note I booked on like but felt better calling as well to confirm which I did during the week and confirmed my reservation and order for covers yet they didn't have them which caused me to scramble that morning to get covers for my move. They had to redo my contract because they didn't have the covers which further delayed us as well. Then the transmission was slipping as well. And finally I was originally told it was a 24 hour rental and could be returned the next day same time. Yet when the redid my contract for reasons stated above it said truck needed to be returned by 6.. I called the store to discuss 5 times and no one answered further adding to the stress of getting the truck back in time from a move from NY to NJ. Overall TERRIBLE experience would NEVER use this location again nor would I recommend.Lori B.
No improvement needed, you guys are perfectYevgeniya O.
The vehicle wasn't cleaned or disinfected from the previous use. I had to buy disinfectant wipes to wipe the interior and hand cart. During this Covid Era the cleanliness of the vehicle is so important.Peter O.
Have truck parked so I can pull right out of parking lot instead of backing it out through opening of gate to street, across sidewalk into traffic. I wasnt familiar driving truck with blind spots.STEVEN Z.
Charged $25 for coverage which I didn't agree to. Van was not clean. Received van quickly and without issues.Thomas C.
nothing. the young woman who helped us was excellent in explaining everything clearly.RUTHANN L.
The employees were friendly but the physical location is awful. When returning the truck I was never sent a code for the key box and I needed to go back the next day to return the key which was another toll to pay. They sent me a photo of an orange box which didn't exist on the location. They also charged me for a utility caddy that I rented but never received. Unfortunately I didn't realize it wasn't in the car until I got to my location. Overall I will never rent a u haul again. I had two of the worst experiences of my whole life renting these trucks from 2 different locations in 2 days.Julianne P.
They did everything to help the customer get in and get out and not wait around.Frank I.
Nothing at the momentJohn C.
Customer did not leave a comment.Amanda S.
Customer did not leave a comment.Viacheslav P.
Customer did not leave a comment.THOMAS M.
Customer did not leave a comment.Vladimir C.
Customer did not leave a comment.MATTHEW M.
Customer did not leave a comment.Neil B.
Customer did not leave a comment.LUIS V.
The truck was not clean and had cocoroaches. I have larged a complant. the u haul office did not have the customer action form i was to fill out.DYLANR R.
The same thing as todayBOUBACAR B.
Customer did not leave a comment.Mario C.
Customer did not leave a comment.Salvatore M.
Customer did not leave a comment.ANGELO L.
Customer did not leave a comment.ROBERT C.
I made a reservation for a van with a Appliance Dolly for big things like refrigerators, when I did a pick-up the trolleys weren't available, I had to take things 2-3 hours longer on an regular hand truck.Valentin S.
Customer did not leave a comment.Edward F.
Customer did not leave a comment.JENNALYNNE B.
Customer did not leave a comment.Kim M.
I had no problems. I reserved the truck online the evening before I needed it and when I arrived at the location to pick it up, it was ready for me.Phyllis F.
I had a terrible experience today renting a van to move some furnitures. I was having trouble with the app and it would not let me proceed to the next step and said there was error with my card. I thought I put in the wrong expiration date so I tried another card and still got the same result. But when I checked my credit card statement I was charged TWICE! I had to go to the counter and pay ANOTHER time to get the van rental. I wasted 45 minutes trying to get the rental and it's disheartening that a rental company like U-Haul doesn't have a reliable app for mobile booking.Brian L.
Customer did not leave a comment.JOHN G.
This was the location my pick up was moved to WITHOUT TELLING ME. It was located on the opposite side of Staten Island. I was only informed of this change less than 24 hours before my scheduled pick up. Using the 800 number got me to a dispatch center that seems surprised that the location had changed. But because of the extra distance I was told my 40 mile allowance was up graded to 52 miles. NOTE I never received this upgrade, only the standard 40 miles when I picked up my truck. After that call to the dispatch center, I called the location to verify the availability of the truck and was told that Yes the truck was there, ready for pick up. But when I showed up to pick up the truck, I walked in and said I was there to pick it up, WITH OUT HAVING TO EVEN ASK MY NAME, the person I was directed to to pick up the truck from told me that no truck was available. That it was still packed. And that there was no other truck available. Please remember that this is during the COVID-19 Lockdown in NY. To move my work tools for a NEW job, I had to coordinate with 3 other people and a restricted time schedule, so any delay impacted my ability to start a job. I called the 800 number that got me the dispatch center again. I was on the phone for over 30 minutes during which time, the person on the phone was somewhat helpful. The actual owner manager of the location was contacted. This man was able to empty the truck so I could obtain it, over an hour late. The dispatch center person over the course of the phone call changed to someone who identified herself as the Center Manager. This person explained about the manager owner fixes to get me the truck. This person also said that I would receive a $50 credit to be returned to my credit card with in 3-5 days. That is the reason I have waited 10 days to fill out this review. I am still waiting for this credit.James C.
Customer did not leave a comment.Michael C.
The drop off location was easy to get ppl were friendly and accomdating. Clean and organized establishment.Lynn C.
Excellent customer service! Highly recommend! ??????Joshua M.
Keep up the good work!Ting L.
Customer did not leave a comment.MATTHEW C.
Customer did not leave a comment.Stephen C.
The truck was in very good shape. It was a good experience. Thank you.Denise G.
Excelent serviceSantiago R.
Customer did not leave a comment.Denise H.
They said I was supposed to have the truck back the day before it was due. They didn't have a person ready to notify u-haul that the truck was returned. They charged me for an overdue truck when it was returned early.Joseph B.
Customer did not leave a comment.JOSEPH C.
Customer did not leave a comment.Mary B.
Customer did not leave a comment.John T.
Customer did not leave a comment.Nafisa N.
The staff was very courteous and professional. I will definitely recommend this facility to friends.Sonny T.